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ΛΗΨΕΙΣ
- English (T676J)
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Συχνές Ερωτήσεις
Επιλέξτε τύπο Συχνής Ερώτησης:
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How can I upgrade my device?
Before upgrading your device:
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I check the IMEI number of my device?
There are several ways to check the IMEI information.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I silence the ringtone of an incoming call
There are several ways to silence the ringer before answering a call.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”. For missing call and message notification, there options will appear “Priority”, “Prioritised” and “Silent”.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I create a video of what’s on the screen?
Swipe down to access the quick settings from any screen, swipe to left to next page and then click the “Screen recorder” icon to create your recording (slide to the left to view it on the second page).
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What to do with my used terminals
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How do I back up my device data?
There are several ways to back up your data.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I perform a factory reset on my phone?
Warning: this action will erase all your personal information and downloaded apps.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select “4:3 - HIGH PIXEL”->touch “Video quality”->select high quality(4K>1080P>720P) . As for the choice of Frame rate, 60fps is better than 30fps, but requires more storage.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I launch camera quickly?
Press the power button twice from any screen to quickly open camera.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I find apps quickly?
Swipe up to access the search interface from any home screen, and then input the name of the application.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How do I use the Edge Bar feature?
Android 12 introduces a new feature – Edge Bar. Slide in from the buoy position to open the Edge Bar. The new edge bar supports more powerful functions like partial screenshots, float windows, etc. Click the plus button <img src="/content/dam/tcl-html/TCTService/support/tcl-30/image4.png"> to add the function or content you want.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I use the split screen function?
Method1:
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if the navigation buttons disappear from my screen?
There’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I know whether my device will work with my SIM carrier?
Please check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if my device network signal is weak/there is a low reception level?
a) Try to restart your phone.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if the in-built applications of my device do not work?
a) Clear the cache of the inbuilt app.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if my device cannot connect to the internet using mobile data?
If you have issues accessing the internet when using mobile data traffic, please try the following:
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if my device is always searching for a network or if no operator name is displayed?
If you are abroad
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if the NFC (Near Field Communication) function doesn’t work?
a) Please check the support information on your device’s packaging to see whether it supports NFC functionality.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if my device cannot send or receive messages?
a) Check your device memory availability as it might be full
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if I cannot receive calls or miss calls constantly?
a) If this issue only occurs in certain places, move to a location with a strong signal and try again.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I use a SIM card to make video calls?
To use your SIM card when making a video call, please check the requirements below:
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if there is no sound or poor audio on my device?
If this issue occurs during a call:
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I change the default ringtone and adjust the volume for incoming calls
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I transfer data from the internal storage to the SD card?
There are two ways to transfer data.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How can I set up my SD card
Insert SD card->Into Drop down status bar->Click the “SD card” notification ->touch “Portable storage” ->touch “Done”. Then go to “Settings” -> “Storage” ->Select “SD CARD” in the selection box, and then you can browse the contents of SD card, such as downloads, music, pictures, etc.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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How to remove Google account from your device?
To remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT” on the pop up windows.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if my device reboots by itself?
a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if my device system lags or freezes?
a) Try to restart your device.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if my device cannot charge or charges slowly?
a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if my fingerprint unlock function works slowly or fails?
a) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
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What should I do if my device cannot power on?
a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
ΔΙΑΒΑΣΤΕ ΠΕΡΙΣΣΟΤΕΡΑ
