Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products

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There are several ways to back up your data.

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Warning: this action will erase all your personal information and downloaded apps.

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a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.

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a) Clear the cache of the ‘Camera’ app.

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a) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select “4:3 - HIGH PIXEL”->touch “Video quality”->select high quality(4K>1080P>720P) . As for the choice of Frame rate, 60fps is better than 30fps, but requires more storage.

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Press the power button twice from any screen to quickly open camera.

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To turn on the USB debugging, you can use the following steps.

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When your device connects to a PC, the device will ask you which mode you want to use.

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Swipe up to access the search interface from any home screen, and then input the name of the application.

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Android 12 introduces a new feature – Edge Bar. Slide in from the buoy position to open the Edge Bar. The new edge bar supports more powerful functions like partial screenshots, float windows, etc. Click the plus button <img src="/content/dam/tcl-html/TCTService/support/tcl-30/image4.png"> to add the function or content you want.

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a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.

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a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.

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Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).

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Method1:

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There’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.

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Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist.

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Please check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.

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a) Try to restart your phone.

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a) Clear the cache of the inbuilt app.

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If you have issues accessing the internet when using mobile data traffic, please try the following:

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Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.

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If you are abroad

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a) Please check the support information on your device’s packaging to see whether it supports NFC functionality.

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a) Check your device memory availability as it might be full

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a) If this issue only occurs in certain places, move to a location with a strong signal and try again.

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To use your SIM card when making a video call, please check the requirements below:

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If this issue occurs during a call:

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Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.

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There are two ways to transfer data.

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Insert SD card->Into Drop down status bar->Click the “SD card” notification ->touch “Portable storage” ->touch “Done”. Then go to “Settings” -> “Storage” ->Select “SD CARD” in the selection box, and then you can browse the contents of SD card, such as downloads, music, pictures, etc.

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To remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT” on the pop up windows.

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a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.

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a) Try to restart your device.

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a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.

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a) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.

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a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.

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a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.

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A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.

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a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.

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