Please select the type of FAQ:
The first time you turn on the phone, you will see a welcome screen. You can start to set up your phone by following the
READ MOREChange language of your phone by accessing into main menu -> “Settings” -> “System”->
READ MOREYou have 3 ways to check the IMEI information: Way 1: Check the IMEI information from the IMEI label which was stuck to the device body.
READ MOREYou can check the information by accessing into main menu -> “Settings” -> “System”-> “About phone”.
READ MOREUsers can easily share what's on their screens by taking screenshots. Hardware buttons let them snap a screenshot and store it locally
READ MOREYou can change the “App permissions” in “Settings” -> “Apps” -> “App permissions” -> Select a topic. Use the toggles to switch individual permissions on or off.
READ MOREGo to “Settings” -> “System” -> “Languages & input”-> “Autofill service”. For the most commonly used applications on user devices, the Autofill service will help
READ MOREGo to “Settings” -> “Security & location” -> “Google Play Protect”. Google has launched the Google Play Protect function, which can be regarded as a virus scanner for Android applications. So far, the Google Play Protect team has scanned more
READ MOREPlease press and hold the home button to enter Google Assistant.
READ MOREOn Android 8.1 or above, the boot time of the Pixel device only needs half of the previous boot time. The start up speed of applications has also been improved.
READ MOREGoogle Lens can automatically recognize and search within the content which appears within the lens. There are 3 ways to use the Google Lens function: Way 1: touch the “Camera” app -> touch the Google Lens icon
READ MOREYou can check recently used applications very easily. Just touch the Menu key in the bottom right corner of the screen and your recently used applications will appear.
READ MORE1) Touch the key at the bottom right corner of the screen, the recently used applications will then appear.
READ MOREAfter Android 8.0, Google emphasize the fluency in Multitask processing scene. Picture-in-picture mode brings you a more fluent operation experience.
READ MOREIt depends on your carrier and service plan; your phone may connect automatically to your carrier’s available data network, or you may need to insert a SIM card or configure details for a specific carrier.
READ MOREWi-Fi is a wireless networking technology that can provide internet access at distances of up to 100 meters, depending on the Wi-Fi router and your surroundings.
READ MORESome network administrators require you to connect to internal or external network resources via a proxy server. By default, the Wi-Fi networks are not configured to connect via a proxy, but you can use the following steps to change that for each Wi-Fi network you’ve added.
READ MOREGo to “Settings” -> “Network & connection” -> “Wi-Fi” -> “Wi-Fi preferences” -> “Turn on Wi-Fi automatically” (Wi-Fi will automatically turn back on near high-quality saved networks, like your home network).
READ MOREBluetooth is a short-range wireless communications technology used to communicate between devices over a distance of about 8 meters.
READ MORESuper Bluetooth function supports connection with up to 4 audio devices at the same time to create a richer listening experience.
READ MOREYou can use the following steps to rename your Bluetooth device. 1) Touch “Settings”. 2) Touch “Network & connection”
READ MORESome Bluetooth devices have multiple profiles. Profiles can include the ability to transmit your conversations, play music in stereo, or transfer files or other data. You can select which profiles you want to use with your phone. You can also change the name of the Bluetooth device.
READ MOREYour Camera app is a combination of camera and camcorder. The screen acts as the viewfinder. 1) Touch the “Camera” icon from the Home screen or under the main menu.
READ MOREYou can check your photos by visiting the Gallery app. Photos can be sorted by Moments or Albums.
READ MOREYou can take photos/videos to record nighttime moments in the following ways: 1) Open “Camera” app -> “MORE” -> “SUPER NIGHT” -> Touch the shutter to take a photo.
READ MOREYou can take high pixel photos by opening the “Camera” app -> “MORE” -> “HIGH PIXEL (48M/24M)” -> Touch the shutter to take photos.
READ MOREYou can stop any currently playing music by swiping down the notification bar and touching the icon.
READ MORETouch the “Music” app from home or under the main menu. You will find four libraries in which all songs are classified: Favorites, Songs, Artists and Albums. Choose the music you want to listen to and touch it to play.
READ MOREGoogle play music doesn't support SD hot plug-in. If you are listening to a song stored on the SD card, it will stop after you pull out the SD card.
READ MOREYou can activate Adaptive brightness using the following methods: Go to “Settings” -> “Display” -> “Adaptive brightness”.
READ MOREPlease go to “Settings” -> “Apps” -> “View all xx apps” -> touch the menu icon in the top right corner of the screen -> “Show system” -> “System UI” -> “App notifications” -> Uncheck Battery and Screenshots.
READ MOREPlease go to “Settings” -> “Accessibility” -> “Accessibility Menu” -> activate “Use Accessibility Menu” -> “OK” -> the accessibility menu icon will appear on the navigation bar.
READ MOREAn icon will appear on the top of the screen when you receive a notification. You may also hear a sound notification depending on your sound settings. From the notification bar, you can:
READ MOREAfter Android 8.0, Google has made improvements to Android's notification functions by adding a new Notification Dots feature. It’s a small loop point above an application icon which only appears when the app has unread notifications. When you press and
READ MORETo add new applications on the Home screen, swipe your finger up from the bottom of the screen on the Home screen to see all applications. Long-press and drag an application to your desired screen.
READ MOREYou can set the wallpaper by accessing the main menu and going to -> “Settings” -> “Wallpaper & theme” -> “Wallpaper”. Select a wallpaper source from “Static
READ MOREIn order to protect your personal information, you can adjust your phone’s lock settings by accessing the main menu and selecting: “Settings” -> “Security & location” -> “Screen lock” and then touching the type of lock you would like to use.
READ MOREThere are two ways to hide the navigation bar: Way 1: Touch “Settings” -> “Display” -> “Navigation bar” -> “Buttons” -> “Button layout”. Choose the pattern in “Hide navigation
READ MOREThe incoming call screen will open when you receive a phone call. It shows caller ID and any additional information about the caller that you have saved in Contacts. If you receive a phone call:
READ MOREYou can edit the quick response text in the “Phone” app. Press the menu key in the top right corner of screen -> “Settings” ->“Quick responses”.
READ MOREThere are 4 ways to silence the ringer before answering a call: Way 1: Press the Volume Down/Up or Power button on the side of your device. Way 2: Enable the Gesture function by going to the “Phone” app and pressing
READ MORE1) If there is another call coming in, you will get a notification on the screen and a ringtone notification. 2) You can answer the new call directly, and at the same time the other call will be placed on hold.
READ MOREYou can activate three way calling as follows: 1) Call the first person. 2) Touch “Add call”, then you can choose
READ MOREAccess the main menu, touch the “Phone” app and then touch to check recent call records. The call log tab will show recent calls. There are three different coloured arrow icons beside a call to indicate the call type.
READ MOREYou can touch to mute your microphone.
READ MOREWhen you have a new voicemail message, it appears in the notification bar. Swipe down to access the status bar and touch the notification to access the message.
READ MOREUse the following steps to add numbers in a message to your contacts: Open the message -> Touch the number in a message which you want to add to the
READ MOREFollow the steps below to import contacts: 1) Touch the “Contacts” app to open the contact screen. 2) Touch in the top right corner of screen to reveal a menu.
READ MOREIf you have a Google Account, any contacts associated with that account are automatically backed up by Google. This means all of your contacts are always available on the web and can be synced to any Android phone which is set up with the same account.
READ MOREYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
READ MOREMethod 1: To activate vibration mode, press the Down/Up Volume key. -> Touch the ring icon in the pop-up window.
READ MOREUse the following steps to set an MP3 as the phone ringtone after downloading it to your device: 1) Touch the “Settings” icon from the Home screen or under the main menu. 2) Touch “Sound”.
READ MORENote: If your product is turned off, the alarm clock will not ring. Use the following steps to change the ringtone of the alarm. 1) Touch and open the “Clock” app.
READ MOREPress the volume down key and touch the Settings icon .
READ MORE1) Touch the “Settings” icon from the Home screen or under the main menu. 2) Touch “Sound”. 3) Touch “Do Not Disturb preferences”.
READ MOREYou can back up your data using the following steps. 1) Go “Settings”. 2) Touch “System”
READ MOREYou can follow below steps to reset your phone in boot status. 1) Go to “Settings”. 2) Touch “System”
READ MOREInsert SD card -> Swipe down the notification bar -> Press “SET UP” -> Choose “Use as portable storage” and touch “NEXT” -> Touch “DONE”.
READ MORETo turn on the USB debugging, use the following steps: 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”.
READ MOREThe warning is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is a recommendation message and not harmful to the battery or phone even if the phone feels hot.
READ MOREThe warning is a normal recommendation message and not harmful to the battery or phone. Your phone will start recharging after returning to its normal temperature. You can follow the actions below to make your phone return to its normal temperature:
READ MOREThe Three way calling / multi-conference call function requires network/SIM card support. If your SIM card isn’t activated to provide these functions by your service provider, the device will show a “Unable to conference calls” message if you try to use it. Please contact your service provider to enable multi-conference call service for your SIM card.
READ MOREWhen your device connects to a PC, the device will ask you which mode you want to use. To transfer data between the device and computer, select “Transfer files” mode. To transfer data to camera specific software on your PC, or when MTP mode is not supported, select “Transfer photos (PTP)” mode.
READ MORE1) Using a non-standard charger instead of the official charger. 2) Using damaged cables or chargers, or charging when moisture is present, which can cause fire, electric shock, injury, or damage your phone or other property.
READ MOREWe recommend that you do not use the phone for long periods of time while it is charging, as it will harm your battery.
READ MOREYou can enhance the display effect by accessing the main menu -> “Settings” -> “NXTVISION” -> Use the toggle switch to turn on “Multimedia Enhancement” -> Use the toggle switch to turn on “SDR to HDR”.
READ MOREYou can customize a variety of powerful Smart Key functions, making use of the phone more convenient.
READ MORELocation API is a fused location provider. The fused location provider is a location API in Google play services that intelligently combines different signals to provide the location information that your app needs. It manages the underlying location technologies, such as GPS and Wi-Fi, and provides a simple API that you can use to specify the required qualify of service.
READ MOREYou may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
READ MORE1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail.
READ MOREYou can add attachments for an MMS as follows: 1) Open the “Messages” app.
READ MOREUse the following steps to forward messages: 1) Touch to open the message.
READ MOREUse the following steps to delete a message: 1) Touch to open the message. 2) Touch and hold the message that you want to delete for a few seconds.
READ MOREIn the past, it took many steps to locate an address and navigate to it. First, you had to find the information, then highlight the text, copy it, open the map app, paste it in, and start to navigate to it. Android 8.0 saves you a lot of time
READ MORE1) Touch the “Settings” icon from the Home screen. 2) Touch “System”.
READ MOREYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
READ MOREQ1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
READ MOREDesign
Dimensions: 162.2 X 76.56 X ~7.99mm
Weight: 192g
Obsidian finish: dual-sided glossy glass, black holographic film and OPVD film
Opal finish: dual-sided glossy glass, Micro S texture and gradient OPVD film
OS
TCL UI
Android™ Pie
Processor
Qualcomm® Snapdragon™ 675, Octa-Core (Qualcomm Kryo™ 460 2 x Gold 2.0GHz, 6 x Silver 1.7GHz)
Display
6.53-inch FHD+ Dotch display
19.5:9 display (1080 x 2340 pixels)
FHD+ resolution
Pixelworks Visual Processor
Screen-to-body ratio: 90%
395PPI
Triple rear camera
Resolution: 48MP + 16MP + 2MP
Auto focus
Dual single-tone LED flash
Aperture: F1.8 + F2.4 + F1.8
Image sensor: IMX582 + S5K3P9 + OV02K
Sensor size: 1/2.0” + 1/3” + 1/2.8"
Pixel size: 0.8μm + 1.0μm + 2.9μm
Video capture: 4K video@30FPS, 1080P@120FPS, 720P@240FPS, super slow-motion 720P@960FPS
Features: Anti-blur, anti-shaking, auto zoom, burst shot, dark shot, depth bokeh, Google Lens, gyro-assisted video stabilization, low-light video, night mode, panorama, pro mode, photo filters, scene detection, Super Night mode, super resolution, super slow-motion, time-lapse, wide-angle distortion correction
Front camera
Resolution: 24MP, 5P lens
Fixed focus
LCD Flash
Aperture: F2.0
Image sensor: OV24B
Sensor size: 1/2.8"
Aperture: F2.0
Image sensor: OV24B
Memory
6GB RAM + 128GB ROM
Supports MicroSD card up to 256GB
User memory: 109GB
Battery & performance
Battery: 3820mAh
Quick Charge 3.0
Talk time: 12 hours (2G), 25 hours (3G), 16.5 hours (4G) typical use
Standby time: 396 hours typical use
Charging time: 1 hour 45 minutes
Audio
Audio formats: AAC+, enhanced AAC+, AAC LC, AMR-NB, AMR-WB, FLAC, MP3, MIDI, Vorbis, PCM/WAVE
HD Voice
FM radio
Dual-mic noise cancellation
3.5mm audio jack
Multi-mic microphones
Connectivity
4G Cat 6: 400Mbit/s downlink, 75Mbit/s uplink
Wi-Fi: 802.11 b/g/n for 2.4GHz, 802.11 a/n/ac for 5GHz, Wi-Fi Direct, Wi-Fi display, 4G Mobile Hotspot, GPS with A-GPS, VoLTE, VoWifi (optional)
Bluetooth 5.0
USB: Type-C USB 2.0
NFC
SIM card: Nano SIM (4FF) + 1 TF card
Single SIM model: 1 4FF Nano SIM + Micro SD
Dual SIM model: 1 4FF Nano SIM + 1 4FF Nano SIM or Micro SD
Sensors
Accelerometer & gyro sensor, A-GPS, e-compass, GPS, proximity sensor, RGB light sensors
Authentication
Face Key, fingerprint sensor
Other features
Google Assistant, flashlight
Accessories
Protective case, film display protector