Connect up to four speakers or headsets for a private audio sharing experience. Making life intelligent with your essential smart key connect instantly with a smart key preset to Google Assistant.
/content/global/global/en/mobile/tclplex-connectivity.htmlCompact design immerse yourself more deeply in detail. Multidimensional Shine Create an impact from every angle with TCL PLEX's 3D holographic finishing and Perfect symmetry.
/content/global/global/en/mobile/tclplex-design.htmlDiscover a next-level display and AI triple camera with TCL's NXTVISION visual technology with TCL PLEX's Camera and Display. Display Greatness, revive your best moment with TCL mobile.
/content/global/global/en/mobile/tclplex.htmlMake every moment extraordinary with TCL PLEX's triple camera. A 48MP AI camera, low-light camera and super wide-angle camera unite to help you capture life's greatness.
/content/global/global/en/mobile/tclplex-camera.htmlWith NXTVISION 6.53 inch display, enhance your world with vivid color, clarity and contrast enhancement. From Notch to Dotch, enjoy more screen and view true with the HDR display.
/content/global/global/en/mobile/tclplex-display.htmlThe Android 10 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address
/content/global/global/en/service-support-mobile/tcl-10se/Why-can-t-I-connect-to-a-specific-Wi-Fi-router.htmlYou can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-check-the-device-s-model-number-Android-version-CPU-information-RAM-Storage-information-battery-capacity.htmlWhen you touch and hold a notification on status bar, there will be two options appear “Alerting” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-manage-app-notification-quick-and-easy.htmlTouch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch the
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmlApp Actions is a simple and effective way to help users quickly get what they need using artificial intelligence and machine learning. This is a prediction entirely
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-use-App-Actions-Slices.htmlIn Android 10.0, you can pair with five Bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any Bluetooth speaker or other audio accessory that can handle the call.
/content/global/global/en/service-support-mobile/tcl-10se/How-many-bluetooth-devices-are-supported-at-the-same-time.htmlYou can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-perform-a-factory-reset-on-my-phone.htmlYou can swipe up with 3 fingers on the screen to active split mode.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-use-split-screen.htmlYou have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-check-the-IMEI-number-of-my-device.htmlGo to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
/content/global/global/en/service-support-mobile/tcl-10se/What-is-the-Autofill-function.htmlPlease go to “Settings”->”Accessibility”->”Magnification”, disable “Magnify with tripe-tap”
/content/global/global/en/service-support-mobile/tcl-10se/When-I-quickly-touch-on-display-three-times-the-smartphone-makes-a-zoom-on-displayHow-can-I-stop-this-feature.html1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
/content/global/global/en/service-support-mobile/tcl-10se/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlThe first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.htmlGoogle Assistant Button only work while phone screen is unlocked.
/content/global/global/en/service-support-mobile/tcl-10se/What-can-I-do-if-the-Google-Assistant-Button-of-my-device-does-not-work-while-phone-screen-is-locked.htmlQ1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-10se/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlCheck whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain
/content/global/global/en/service-support-mobile/tcl-10se/What-can-I-do-if-my-phone-screen-is-yellowing.htmlIn Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
/content/global/global/en/service-support-mobile/tcl-10se/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.htmlThe first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-change-the-language-of-the-device.htmlIf you’re a parent, this new Android 10 feature is exactly for you. Family Link is a set of tools that parents can use to set daily screen time limits, device bedtime, time limits on specific apps, and more for their kids. They can also review the apps children install on their devices and see their usage.
/content/global/global/en/service-support-mobile/tcl-10se/What-can-I-do-if-there-is-Family-Link-prompt-in-notification-bar.htmlGo to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-set-up-my-SD-card.htmlYou can activate three way calling as follows: 1) Call the first person.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-activate-three-way-calling.html1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
/content/global/global/en/service-support-mobile/tcl-10se/How-to-import-your-contacts-directly-into-your-Google-Account.htmlThe Three way calling / multi-conference call function requires network/SIM card support. If your SIM card isn’t activated to provide these functions by your service provider, the device will show an “Unable to merge calls” message if you try to use them. Please contact your service provider to enable multi-conference call service for your SIM car
/content/global/global/en/service-support-mobile/tcl-10se/Why-couldn-t-I-use-three-ways-calling-multi-conference-call-function-Why-does-it-say-Failed-to-merge-the-call-when-I-use-the-conference-call-function.htmlAndroid has always featured navigation buttons, including a back button — but they’re now going away with Android 10 in favor of a new gesture-based navigation system.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-active-gesture-navigation-hide-the-navigation-bar.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlGo to “Settings” -> “Accessibility” -> “Accessibility Menu” ->touch the toggle to “On” position->touch
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-turn-on-USB-debugging.html1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl-10se/What-kinds-of-inappropriate-phone-use-may-potentially-damage-the-battery.htmlYou can back up your data using the following steps. 1) Go “Settings
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-back-up-my-data-to-google-drive-on-the-device.html1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
/content/global/global/en/service-support-mobile/tcl-10se/Why-does-my-face-unlock-function-work-slowly-or-fail.htmlWhen your device connects to a PC, the device will ask you which mode you want to use
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlThis phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl-10se/What-should-I-do-when-I-insert-or-remove-a-SIM-card.htmlYou can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-take-a-screenshot.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-10se/What-to-do-with-my-used-terminals.htmlAndroid 10 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagr
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-active-Live-Caption-on-my-device.htmlThere have been some under-the-hood changes to Wi-Fi in Android 10, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl-10se/How-does-my-phone-connect-to-a-Wi-Fi-network.htmlYou may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl-10se/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.htmlGoogle Lens can automatically recognize and search within the content which appears in the lens. There’re 3 ways to use the Google Lens function
/content/global/global/en/service-support-mobile/tcl-10se/What-is-Google-Lens.htmlYou can change the “app permission” in “Settings” -> “Apps”
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-change-the-permissions-for-my-apps.html1) If this issue only occurs in certain places, move to a location with a strong signal and try again
/content/global/global/en/service-support-mobile/tcl-10se/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmlTalkBack is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-use-the-TalkBack-feature.htmlThere’re 4 ways to silence the ringer before answering a call
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlYour screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
/content/global/global/en/service-support-mobile/tcl-10se/What-can-I-do-if-my-phone-screen-become-black-item.htmlThe Android 10 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address
/content/global/global/en/service-support-mobile/tcl-10plus/Why-can-t-I-connect-to-a-specific-Wi-Fi-router.htmlYou can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-check-the-device-s-model-number-Android-version-CPU-information-RAM-Storage-information-battery-capacity.htmlWhen you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Slient
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-manage-app-notification-quick-and-easy.htmlTouch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch the
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmlApp Actions is a simple and effective way to help users quickly get what they need using artificial intelligence and machine learning. This is a prediction entirely
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-use-App-Actions-Slices.htmlIn Android 10.0, you can pair with five Bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any Bluetooth speaker or other audio accessory that can handle the call.
/content/global/global/en/service-support-mobile/tcl-10plus/How-many-bluetooth-devices-are-supported-at-the-same-time.htmlYou can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-perform-a-factory-reset-on-my-phone.htmlYou can swipe up with 3 fingers on the screen to active split mode.
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-use-split-screen.htmlYou have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-check-the-IMEI-number-of-my-device.htmlGo to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
/content/global/global/en/service-support-mobile/tcl-10plus/What-is-the-Autofill-function.htmlIf you want to format SD card as portable after it has been set as internal in your device, go to “Settings” -> “Storage” -> “xxx SD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->”ERASE &
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-format-SD-card-as-portable-after-SD-card-has-been-set-as-internal-memory-in-my-device.htmlLocation API is a fused location provider. The fused location provider is a location API in Google play services that intelligently combines different signals to provide the location information that your app needs. It manages the underlying location technologies, such as GPS and Wi-Fi, and provides a simple API that you can use to specify the required qualify of service. You can use this feature to enh
/content/global/global/en/service-support-mobile/tcl-10plus/What-is-location-API.html1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
/content/global/global/en/service-support-mobile/tcl-10plus/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlThe first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.htmlGoogle Assistant Button only work while phone screen is unlocked.
/content/global/global/en/service-support-mobile/tcl-10plus/What-can-I-do-if-the-Google-Assistant-Button-of-my-device-does-not-work-while-phone-screen-is-locked.htmlPlease confirm whether the SIM card is inserted on the side of SIM2, if yes, please switch to the side of SIM1
/content/global/global/en/service-support-mobile/tcl-10plus/Why-does-the-SIM-card-cannot-be-recognized-when-I-insert-it-into-my-device-single-version.htmlQ1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-10plus/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlCheck whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain
/content/global/global/en/service-support-mobile/tcl-10plus/What-can-I-do-if-my-phone-screen-is-yellowing.htmlIn Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
/content/global/global/en/service-support-mobile/tcl-10plus/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.htmlThe first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-change-the-language-of-the-device.htmlIf you’re a parent, this new Android 10 feature is exactly for you. Family Link is a set of tools that parents can use to set daily screen time limits, device bedtime, time limits on specific apps, and more for their kids. They can also review the apps children install on their devices and see their usage.
/content/global/global/en/service-support-mobile/tcl-10plus/What-can-I-do-if-there-is-Family-Link-prompt-in-notification-bar.htmlGo to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-set-up-my-SD-card.htmlYou can activate three way calling as follows: 1) Call the first person.
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-activate-three-way-calling.html1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
/content/global/global/en/service-support-mobile/tcl-10plus/How-to-import-your-contacts-directly-into-your-Google-Account.htmlAndroid has always featured navigation buttons, including a back button — but they’re now going away with Android 10 in favor of a new gesture-based navigation system.
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-active-gesture-navigation-hide-the-navigation-bar.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlGo to “Settings” -> “Accessibility” -> “Accessibility Menu” ->touch the toggle to “On” position->touch
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-turn-on-USB-debugging.html1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl-10plus/What-kinds-of-inappropriate-phone-use-may-potentially-damage-the-battery.htmlYou can back up your data using the following steps. 1) Go “Settings
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-back-up-my-data-to-google-drive-on-the-device.html1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
/content/global/global/en/service-support-mobile/tcl-10plus/Why-does-my-face-unlock-function-work-slowly-or-fail.htmlWhen your device connects to a PC, the device will ask you which mode you want to use
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlThis phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl-10plus/What-should-I-do-when-I-insert-or-remove-a-SIM-card.htmlYou can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-take-a-screenshot.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-10plus/What-to-do-with-my-used-terminals.htmlAndroid 10 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagr
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-active-Live-Caption-on-my-device.htmlThere have been some under-the-hood changes to Wi-Fi in Android 10, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl-10plus/How-does-my-phone-connect-to-a-Wi-Fi-network.htmlYou may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl-10plus/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.htmlGoogle Lens can automatically recognize and search within the content which appears in the lens. There’re 3 ways to use the Google Lens function
/content/global/global/en/service-support-mobile/tcl-10plus/What-is-Google-Lens.htmlYou can change the “app permission” in “Settings” -> “Apps”
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-change-the-permissions-for-my-apps.html1) If this issue only occurs in certain places, move to a location with a strong signal and try again
/content/global/global/en/service-support-mobile/tcl-10plus/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmlThere’re 4 ways to silence the ringer before answering a call
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlYour screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
/content/global/global/en/service-support-mobile/tcl-10plus/What-can-I-do-if-my-phone-screen-become-black-item.htmlNot support.
/content/global/global/en/service-support-mobile/tcl-20e/How-many-bluetooth-devices-are-supported-at-the-same-time.htmlThe split screen behavior of the current project is as follows:
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-use-split-screen.htmlYou have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-check-the-IMEI-number-of-my-device.html1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging.
/content/global/global/en/service-support-mobile/tcl-20e/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlPlease go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification shortcut”
/content/global/global/en/service-support-mobile/tcl-20e/When-I-quickly-touch-on-display-three-times-the-smartphone-makes-a-zoom-on-display.htmlGo to “Settings” -> “Storage” -> “SD card” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-20e/image10.png"> icon at the top right corner-> “Storage settings” -> “Format”->”FORMAT SD CARD”.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-format-SD-card-in-my-device.htmlIn Android 11, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
/content/global/global/en/service-support-mobile/tcl-20e/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.htmlGo to “Settings” -> “Storage” -> touch Portable storage “SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-set-up-my-SD-card.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlAndroid 11 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagram and suddenly a video starts auto-playing, Android will show you captions on the screen.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-active-Live-Caption-on-my-device.htmlThere have been some under-the-hood changes to Wi-Fi in Android 11, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl-20e/How-does-my-phone-connect-to-a-Wi-Fi-network.html1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl-20e/What-kinds-of-phone-use-may-potentially-damage-the-battery.htmlGoogle Lens can automatically recognize and search within the content which appears in the lens. There’re several ways to use the Google Lens function.
/content/global/global/en/service-support-mobile/tcl-20e/What-is-Google-Lens.htmlThe Android 11 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-20e/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-change-the-permissions-for-my-apps.html1) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-20e/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmlThere’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlYour screen will become black in dark mode, which makes it easier to look at your screen or read in dim light.
/content/global/global/en/service-support-mobile/tcl-20e/What-can-I-do-if-my-phone-screen-become-black-item.htmla) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl20-pro5g/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.htmlPlease note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist.
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-should-I-do-if-my-display-screen-broken.htmlIf you are abroad
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-should-I-do-if-my-device-is-always-searching-for-a-network-or-if-no-operator-name-is-displayed.htmlPlease go to “Settings”->”Display”->”Font size”.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-change-font-size-on-display.htmlWhen you touch and hold a notification on the status bar, two options will appear “Alerting / Prioritised
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-manage-app-notifications-quickly-and-easily.htmlIf there is no 5G indicator:
/content/global/global/en/service-support-mobile/tcl20-pro5g/Why-is-there-no-5G-signal-icon-on-my-screen.htmlIn Android, you can pair with four Bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any Bluetooth speaker or other audio accessory that can handle the call.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-many-Bluetooth-devices-are-supported-at-the-same-time.htmlIf you have issues accessing the internet when using mobile data traffic, please try the following:
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-should-I-do-if-my-device-cannot-connect-to-the-internet-using-mobile-data.htmlThere are several ways to check the IMEI information.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-check-the-IMEI-number-of-my-device.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.htmlTo use SIM card video call, you should check the requirements below:
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-use-a-SIM-card-to-do-video-calls.htmlPlease check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.htmla) Please check the support information on your device’s packaging to see whether it supports NFC functionality.
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-should-I-do-if-the-NFC-Near-Field-Communication-function-doesnt-work.htmlIf this issue occurs during a call:
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-should-I-do-if-there-is-no-sound-or-poor-audio-on-my-device.htmlThe first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.htmlTry to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.htmlMethod1:
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-use-the-split-screen-function.htmla) Clear the cache of the inbuilt app.
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlAndroid 11 brings a feature - built-in screen recording. This lets you use easily-accessible controls within the phone to create a video of what's on your screen, similar to screenshots. You can even record the sound of your phone, or use the mic to narrate what you're doing.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-create-a-video-of-what's-on-the-screen.htmla. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the color temperature of your display to reduce eye strain.
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-can-I-do-if-my-phone-screen-is-yellowing.htmlIn “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.htmlTouch the menu to view the recently used applications
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-use-float-window--split-screen.htmlWhen opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-change-the-language-of-the-device.htmlIf there is no 5G indicator:
/content/global/global/en/service-support-mobile/tcl20-pro5g/Why-there-is-no-5G-signal-icon-on-my-screen.html1) Install the SIM card with your contacts on it in your new phone.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-to-import-your-contacts-directly-into-your-Google-Account.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-activate-the-accessibility-menu.htmlBefore upgrading your device:
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-upgrade-my-device.htmlYou can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-take-a-screenshot.htmlPlease go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification shortcut”
/content/global/global/en/service-support-mobile/tcl20-pro5g/When-I-touch-on-display-the-smartphone-makes-a-zoom-on-display.htmlThere have been some under-the-hood changes to Wi-Fi, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-does-my-phone-connect-to-a-Wi-Fi-network.htmla) Try to restart your phone.
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-should-I-do-if-my-device-network-signal-is-weakthere-is-a-low-reception-level.htmlGoogle Lens can automatically recognize and search within the content which appears in the lens. There’re several ways to use the Google Lens function.
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-is-Google-Lens.htmlAndroid security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl20-pro5g/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-change-the-permissions-for-my-apps.html1) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmla) Please check the support information on your device’s packaging to see whether it supports Multi-screen Share functionality.
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-should-I-do-if-the-Multi-screen-Share-connection-fails-for-Android-12.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.htmlThere’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlThere’s no gesture indicator on the screen under new gesture navigation mode, but you can switch back to the three-button navigation system of old if you want to.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-do-if-navigation-buttons-disappear-on-my-screen.htmlYou can back up your data to google drive using the following steps.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-back-up-my-data-on-the-device.htmlWhen you touch and hold a notification on status bar, there will be two options appear “Alerting” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-manage-app-notification-quick-and-easy.htmlTalkback is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-use-the-Talkback-feature.htmlTouch “File Manager” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc. you want to move -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-20y/image10.png"> icon at the top right corner on the screen -> touch “Move” -> touch the SD card icon -> select a files and touch Move icon at the bottom right of the corner on the screen.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmlPlease go to “Settings”->”Display”->”Font size”.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-change-font-size-on-display.htmlYou can use the following steps to reset your phone in the boot status.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-perform-a-factory-reset-on-my-phone.htmlThe split screen behavior of the current project is as follows:
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-use-split-screen.htmlYou have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-check-the-IMEI-number-of-my-device.htmlGo to “Settings” -> “System” -> “Languages & input” -> “Advanced” ->“Autofill service”.
/content/global/global/en/service-support-mobile/tcl-20y/What-is-the-Autofill-function.htmlYou can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-check-the-devices-model-number,-Android-version,-CPU-information,-RAM-&-Storage-information,-battery-capacity.htmlTo use SIM card video call, you should check the requirements below:
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-use-a-SIM-card-to-do-video-calls.html1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging.
/content/global/global/en/service-support-mobile/tcl-20y/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlThe first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.htmlPlease go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification shortcut”
/content/global/global/en/service-support-mobile/tcl-20y/When-I-quickly-touch-on-display-three-times-the-smartphone-makes-a-zoom-on-display.htmlGo to “Settings” -> “Storage” -> “SD card” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-20y/image10.png"> icon at the top right corner-> “Storage settings” -> “Format”->”FORMAT SD CARD”.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-format-SD-card-in-my-device.htmla. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain.
/content/global/global/en/service-support-mobile/tcl-20y/What-can-I-do-if-my-phone-screen-is-yellowing.htmlIn Android 11, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
/content/global/global/en/service-support-mobile/tcl-20y/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.htmlThe first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-change-the-language-of-the-device.htmlGo to “Settings” -> “Storage” -> touch Portable storage “SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-set-up-my-SD-card.htmlYou can activate three way calling as follows:
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-activate-three-way-calling.html1) Install the SIM card with your contacts on it in your new phone.
/content/global/global/en/service-support-mobile/tcl-20y/How-to-import-your-contacts-directly-into-your-Google-Account.htmlAndroid has always featured navigation buttons, including a back button — but they’re now going away with Android 11 in favor of a new gesture-based navigation system.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-active-gesture-navigation-hide-the-navigation-bar.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-turn-on-USB-debugging.html1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail.
/content/global/global/en/service-support-mobile/tcl-20y/Why-does-my-face-unlock-function-work-slowly-or-fail.htmlWhen your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlThis phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl-20y/What-should-I-do-when-I-insert-or-remove-a-SIM-card.htmlAndroid 11 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagram and suddenly a video starts auto-playing, Android will show you captions on the screen.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-active-Live-Caption-on-my-device.htmlYou may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl-20y/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl-20y/What-kinds-of-phone-use-may-potentially-damage-the-battery.htmlGoogle Lens can automatically recognize and search within the content which appears in the lens. There’re several ways to use the Google Lens function.
/content/global/global/en/service-support-mobile/tcl-20y/What-is-Google-Lens.htmlThe Android 11 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-20y/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-change-the-permissions-for-my-apps.html1) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-20y/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmlThere’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlYour screen will become black in dark mode, which makes it easier to look at your screen or read in dim light.
/content/global/global/en/service-support-mobile/tcl-20y/What-can-I-do-if-my-phone-screen-become-black-item.htmlThere have been some under-the-hood changes to Wi-Fi in Android 11, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl-20y/How-does-my-phone-connect-to-a-Wi-Fi-network.htmlYou can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-take-a-screenshot.htmlYou can back up your data to google one using the following steps.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-back-up-my-data-on-the-device.htmlWhen you touch and hold a notification on status bar, there will be two options appear “Alerting” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-manage-app-notification-quick-and-easy.htmlTalkback is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-use-the-Talkback-feature.htmlTouch “Files” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc. you want to move -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-201/image5.png"> icon at the top right corner on the screen -> touch “Move to” -> touch the SD card icon -> select a files and touch “Move here” icon at the bottom on the screen.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmlPlease go to “Settings”->”Display”->”Font size”
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-change-font-size-on-display.htmla. You can use the following steps to reset your phone in the boot status.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-perform-a-factory-reset-on-my-phone.htmlYou have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-check-the-IMEI-number-of-my-device.htmlYou can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-check-the-devices-model-number,-Android-version,-CPU-information,-RAM-&-Storage-information,-battery-capacity.htmlTo use SIM card video call, you should check the requirements below:
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-use-a-SIM-card-to-do-video-calls.html1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging.
/content/global/global/en/service-support-mobile/tcl-201/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlThe first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.htmlGo to “Settings” -> “Storage” -> “XXSD card” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-201/image5.png"> icon at the top right corner-> “Storage settings” -> “Format”->” FORMAT SD CARD”.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-format-SD-card-in-my-device.htmlCheck whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light
/content/global/global/en/service-support-mobile/tcl-201/What-can-I-do-if-my-phone-screen-is-yellowing.htmlIn “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
/content/global/global/en/service-support-mobile/tcl-201/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.htmlThe first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-change-the-language-of-the-device.htmlGo to “Settings” -> “Storage” -> touch Portable storage “XX SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-set-up-my-SD-card.html1) Install the SIM card with your contacts on it in your new phone.
/content/global/global/en/service-support-mobile/tcl-201/How-to-import-your-contacts-directly-into-your-Google-Account.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-turn-on-USB-debugging.htmlWhen your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlYou can insert or remove your SIM card while your device is power off.
/content/global/global/en/service-support-mobile/tcl-201/What-should-I-do-when-I-insert-or-remove-a-SIM-card.htmlYou can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-take-a-screenshot.html1) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl-201/Why-doesn't-my-device-pair-with-a-Bluetooth-enabled-device.htmlPlease go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification shortcut”
/content/global/global/en/service-support-mobile/tcl-201/When-I-touch-on-display-the-smartphone-makes-a-zoom-on-display.htmlThere have been some under-the-hood changes to Wi-Fi, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl-201/How-does-my-phone-connect-to-a-Wi-Fi-network.htmlYou may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl-201/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl-201/What-kinds-of-phone-use-may-potentially-damage-the-battery.htmlThe Android security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-201/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-change-the-permissions-for-my-apps.html1) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-201/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmlThere’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-201/What-to-do-with-my-used-terminals-new.htmla) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl-303/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.htmlPlease note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-display-screen-broken.htmlIf you are abroad
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-is-always-searching-for-a-network-or-if-no-operator-name-is-displayed.htmlPlease go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-change-font-size-on-display.htmlWarning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-perform-a-factory-reset-on-my-phone.htmlWhen you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-manage-app-notifications-quickly-and-easily.htmla) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-I-cannot-turn-on-the-camera-app.htmlIf you have issues accessing the internet when using mobile data traffic, please try the following:
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-cannot-connect-to-the-internet-using-mobile-data.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.htmla) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select HIGH PIXEL (8MP>6MP>5MP)->touch “Video quality”->select high quality(1080P>720P>480P)
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.htmlPlease check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.htmlIf this issue occurs during a call:
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-there-is-no-sound-or-poor-audio-on-my-device.htmlTry to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.htmlThere are several ways to back up your data.
/content/global/global/en/service-support-mobile/tcl-303/How-do-I-back-up-my-device-data.htmla) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-turn-on-USB-debugging.htmla) Check your device memory availability as it might be full.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-cannot-send-or-receive-messages.htmlWhen your phone connects to a PC, a pop up window will appear to ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-303/What-to-do-with-my-used-terminals.htmla) Try to restart your phone.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-network-signal-is-weakthere-is-a-low-reception-level.htmlAndroid security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-303/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-change-the-permissions-for-my-apps.htmla) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmlThere’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-silence-the-ringtone-of-an-incoming-call.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.htmlThe Android 11 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl20-se/Why-can-t-I-connect-to-a-specific-Wi-Fi-router.htmlYou can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-check-the-device-s-model-number-Android-version-CPU-information-RAM-Storage-information-battery-capacity.htmlWhen you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Silent”
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-manage-app-notification-quick-and-easy.htmlTalkBack is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-use-the-Talkback-feature.htmlTouch “File Manager” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmlIn Android 11, you can pair with four bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any bluetooth speaker or other audio accessory that can handle the call.
/content/global/global/en/service-support-mobile/tcl20-se/How-many-bluetooth-devices-are-supported-at-the-same-time.htmlPlease go to “Settings”->”Display”->”Font size”.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-change-font-size-on-display.htmlYou can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-perform-a-factory-reset-on-my-phone.html1) Touch and hold the menu key while using a specific application, the recently used applications will go into split screen.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-use-split-screen.htmlYou have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-check-the-IMEI-number-of-my-device.htmlGo to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
/content/global/global/en/service-support-mobile/tcl20-se/What-is-the-Autofill-function.htmlTo use SIM card video call, you should check the requirements below: 1) Video call requires network/SIM card support, please contact your SIM operator to make sure you have the video call service.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-use-a-SIM-card-to-do-video-calls.html1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
/content/global/global/en/service-support-mobile/tcl20-se/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlThe first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.htmlGo to “Settings” -> “Storage” -> “SD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->”FORMAT SD CARD”.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-format-SD-card-in-my-device.htmla. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain.
/content/global/global/en/service-support-mobile/tcl20-se/What-can-I-do-if-my-phone-screen-is-yellowing.htmlIn Android 11, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
/content/global/global/en/service-support-mobile/tcl20-se/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.htmlThe first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-change-the-language-of-the-device.htmlGo to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-set-up-my-SD-card.htmlYou can activate three way calling as follows: 1) Call the first person.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-activate-three-way-calling.html1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
/content/global/global/en/service-support-mobile/tcl20-se/How-to-import-your-contacts-directly-into-your-Google-Account.htmlAndroid has always featured navigation buttons, including a back button — but they’re now going away with Android 11 in favor of a new gesture-based navigation system.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-active-gesture-navigation-hide-the-navigation-bar.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-turn-on-USB-debugging.htmlYou can back up your data using the following steps. 1) Go “Settings
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-back-up-my-data-to-google-drive-on-the-device.html1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
/content/global/global/en/service-support-mobile/tcl20-se/Why-does-my-face-unlock-function-work-slowly-or-fail.htmlWhen your device connects to a PC, the device will ask you which mode you want to use
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlThis phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl20-se/What-should-I-do-when-I-insert-or-remove-a-SIM-card.htmlYou can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-take-a-screenshot.htmlPlease go to “Settings”->”Accessibility”->”Magnification”, disable “Magnify with tripe-tap”
/content/global/global/en/service-support-mobile/tcl20-se/When-I-quickly-touch-on-display-three-times-the-smartphone-makes-a-zoom-on-display-How-can-I-stop-this-feature.htmlAndroid 11 will bring native support for captions, which can show up in real-time over videos that might not have support for captions.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-active-Live-Caption-on-my-device.htmlThere have been some under-the-hood changes to Wi-Fi in Android 11, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl20-se/How-does-my-phone-connect-to-a-Wi-Fi-network.htmlYou may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl20-se/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl20-se/What-kinds-of-phone-use-may-potentially-damage-the-battery.htmlGoogle Lens can automatically recognize and search within the content which appears in the lens.
/content/global/global/en/service-support-mobile/tcl20-se/What-is-Google-Lens.htmlYou can change the “app permission” in “Settings” -> “Apps”
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-change-the-permissions-for-my-apps.html1) If this issue only occurs in certain places, move to a location with a strong signal and try again
/content/global/global/en/service-support-mobile/tcl20-se/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmlThere’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlYour screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
/content/global/global/en/service-support-mobile/tcl20-se/What-can-I-do-if-my-phone-screen-become-black-item.htmlTouch the menu to view the recently used applications Swipe to top left/ right corner to trigger float window/split screen.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-use-float-window-split-screen.htmlWhen you touch and hold a notification on status bar, there will be two options appear “Alerting” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-manage-app-notification-quick-and-easy.htmlTalkBack is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-use-the-Talkback-feature.htmlTouch “File Manager” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmla) Too many apps running in the background or if the system cache has not been cleared may cause your device's system to lag. Touch the Menu key in the bottom corner of screen to view recently used applications, touch “Clear all”. b) Uninstall unused apps from time to time to ensure that your device has sufficient storage space.
/content/global/global/en/service-support-mobile/tcl-20lplus/What-should-I-do-if-my-device-system-lags-or-freezes.htmlIn Android 11, you can pair with four bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any bluetooth speaker or other audio accessory that can handle the call.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-many-bluetooth-devices-are-supported-at-the-same-time.htmlPlease go to “Settings”->”Display”->”Font size”.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-change-font-size-on-display.htmlAndroid 11 brings a feature - built-in screen recording. This lets you use easily-accessible controls within the phone to create a video of what's on your screen, similar to screenshots. You can even record the sound of your phone, or use the mic to narrate what you're doing.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-create-a-video-of-whats-on-the-screen.htmlYou have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-check-the-IMEI-number-of-my-device.htmlAndroid 11 will have provisions to mute disruptive notifications when you are recording videos.
/content/global/global/en/service-support-mobile/tcl-20lplus/Why-there-is-no-notifications-while-recording-video.htmlTo use SIM card video call, you should check the requirements below: 1) Video call requires network/SIM card support, please contact your SIM operator to make sure you have the video call service.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-use-a-SIM-card-to-do-video-calls.html1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
/content/global/global/en/service-support-mobile/tcl-20lplus/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlThe first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.htmlGo to “Settings” -> “Storage” -> “XXSD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->” FORMAT SD CARD”.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-format-SD-card-in-my-device.htmla. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the color temperature of your display to reduce eye strain.
/content/global/global/en/service-support-mobile/tcl-20lplus/What-can-I-do-if-my-phone-screen-is-yellowing.htmlThe first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-change-the-language-of-the-device.htmlGo to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-set-up-my-SD-card.html1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-to-import-your-contacts-directly-into-your-Google-Account.htmlTo turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-turn-on-USB-debugging.htmlYou can back up your data using the following steps. 1) Go “Settings
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-back-up-my-data-to-google-drive-on-the-device.htmlThis phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl-20lplus/What-should-I-do-when-I-insert-or-remove-a-SIM-card.htmlYou can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-take-a-screenshot.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-20lplus/What-to-do-with-my-used-terminals.htmlThere have been some under-the-hood changes to Wi-Fi in Android 11, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl-20lplus/How-does-my-phone-connect-to-a-Wi-Fi-network.htmlYou may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl-20lplus/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl-20lplus/What-kinds-of-phone-use-may-potentially-damage-the-battery.htmlGoogle Lens can automatically recognize and search within the content which appears in the lens.
/content/global/global/en/service-support-mobile/tcl-20lplus/What-is-Google-Lens.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-change-the-permissions-for-my-apps.html1) If this issue only occurs in certain places, move to a location with a strong signal and try again
/content/global/global/en/service-support-mobile/tcl-20lplus/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmlThere’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlThere’s no gesture indicator on the screen under new gesture navigation mode, but you can switch back to the three-button navigation system of old if you want to.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-do-if-navigation-buttons-disappear-on-my-screen.htmlPlease go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification shortcut”
/content/global/global/en/service-support-mobile/tcl-20lplus/When-I-touch-on-display-the-smartphone-makes-a-zoom-on-display-How-can-I-stop-this-feature.htmlThe Android 11 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-20lplus/Why-can-t-I-connect-to-a-specific-Wi-Fi-router.htmlYou can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-perform-a-factory-reset-on-my-phone.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-activate-the-accessibility-menu.html1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
/content/global/global/en/service-support-mobile/tcl-20lplus/Why-does-my-face-unlock-function-work-slowly-or-fail.htmlWhen your device connects to a PC, the device will ask you which mode you want to use
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlQ1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-20lplus/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlThe Android 10 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address
/content/global/global/en/service-support-mobile/tcl20-5g/Why-can-t-I-connect-to-a-specific-Wi-Fi-router.htmlYou can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-check-the-device-s-model-number-Android-version-CPU-information-RAM-Storage-information-battery-capacity.htmlTouch “File Manager” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmlIn Android 10.0, you can pair with five Bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any Bluetooth speaker or other audio accessory that can handle the call.
/content/global/global/en/service-support-mobile/tcl20-5g/How-many-bluetooth-devices-are-supported-at-the-same-time.htmlPlease go to “Settings”->”Display”->”Font size”.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-change-font-size-on-display.htmla) You can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System” 3) Touch “Reset”.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-perform-a-factory-reset-on-my-phone.html1) Touch and hold the menu key while using a specific application, the recently used applications will go into split screen.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-use-split-screen.htmlYou have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-check-the-IMEI-number-of-my-device.htmlGo to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
/content/global/global/en/service-support-mobile/tcl20-5g/What-is-the-Autofill-function.htmlTo use SIM card video call, you should check the requirements below: 1) Video call requires network/SIM card support, please contact your SIM operator to make sure you have the video call service.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-use-a-SIM-card-to-do-video-calls.html1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
/content/global/global/en/service-support-mobile/tcl20-5g/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlThe first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.htmlQ1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl20-5g/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlGo to “Settings” -> “Storage” -> “SD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->”ERASE & FORMAT.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-format-SD-card-in-my-device.htmlIn Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
/content/global/global/en/service-support-mobile/tcl20-5g/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.htmlIf there is no 5G indicator: 1) Contact your SIM card operator to check whether 5G service availability
/content/global/global/en/service-support-mobile/tcl20-5g/Why-there-is-no-5G-signal-icon-on-my-screen.htmlGo to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-set-up-my-SD-card.htmlYou can activate three way calling as follows: 1) Call the first person.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-activate-three-way-calling.html1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
/content/global/global/en/service-support-mobile/tcl20-5g/How-to-import-your-contacts-directly-into-your-Google-Account.htmlAndroid has always featured navigation buttons, including a back button — but they’re now going away with Android 10 in favor of a new gesture-based navigation system.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-active-gesture-navigation-hide-the-navigation-bar.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-activate-the-accessibility-menu.htmlFor Android 11: To turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-turn-on-USB-debugging.html1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
/content/global/global/en/service-support-mobile/tcl20-5g/Why-does-my-face-unlock-function-work-slowly-or-fail.htmlWhen your device connects to a PC, the device will ask you which mode you want to use
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlThis phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl20-5g/What-should-I-do-when-I-insert-or-remove-a-SIM-card.htmlYou can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-take-a-screenshot.htmlPlease go to “Settings”->”Accessibility”->”Magnification”, disable “Magnify with tripe-tap”
/content/global/global/en/service-support-mobile/tcl20-5g/When-I-quickly-touch-on-display-three-times-the-smartphone-makes-a-zoom-on-display-How-can-I-stop-this-feature.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl20-5g/What-to-do-with-my-used-terminals.htmlAndroid 10 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagr
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-active-Live-Caption-on-my-device.htmlThere have been some under-the-hood changes to Wi-Fi in Android 10, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl20-5g/How-does-my-phone-connect-to-a-Wi-Fi-network.htmlYou may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl20-5g/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl20-5g/What-kinds-of-phone-use-may-potentially-damage-the-battery.htmlGoogle Lens can automatically recognize and search within the content which appears in the lens.
/content/global/global/en/service-support-mobile/tcl20-5g/What-is-Google-Lens.htmlYou can change the “app permission” in “Settings” -> “Apps”
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-change-the-permissions-for-my-apps.html1) If this issue only occurs in certain places, move to a location with a strong signal and try again
/content/global/global/en/service-support-mobile/tcl20-5g/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmlAndroid 11 brings a feature - built-in screen recording. This lets you use easily-accessible controls within the phone to create a video of what's on your screen, similar to screenshots. You can even record the sound of your phone, or use the mic to narrate what you're doing.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-create-a-video-of-whats-on-the-screen-for-Android-11.htmlThere’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlYour screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
/content/global/global/en/service-support-mobile/tcl20-5g/What-can-I-do-if-my-phone-screen-become-black-item.htmlWhen you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Silent”
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-manage-app-notification-quick-and-easy.htmlTalkBack is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-use-the-Talkback-feature.htmlAndroid 11 will have provisions to mute disruptive notifications when you are recording videos.
/content/global/global/en/service-support-mobile/tcl20-5g/Why-there-is-no-notifications-while-recording-video-for-Android-11.htmla. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain.
/content/global/global/en/service-support-mobile/tcl20-5g/What-can-I-do-if-my-phone-screen-is-yellowing.htmlThe first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-change-the-language-of-the-device.htmlYou can back up your data using the following steps. 1) Go “Settings
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-back-up-my-data-to-google-drive-on-the-device.html1) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth. 2) If the Bluetooth enabled device uses a battery, connect your device to a power source and then try again. If the battery power level is too low, your device may be unable to pair with another device.
/content/global/global/en/service-support-mobile/tcl20-5g/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.htmlThe Android 10 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address
/content/global/global/en/service-support-mobile/tcl10-pro/Why-can-t-I-connect-to-a-specific-Wi-Fi-router.htmlTouch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch the
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmlYou can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-perform-a-factory-reset-on-my-phone.htmlYou can swipe up with 3 fingers on the screen to active split mode.
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-use-split-screen.htmlIf you want to format SD card as portable after it has been set as internal in your device, go to “Settings” -> “Storage” -> “xxx SD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->”ERASE &
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-format-SD-card-as-portable-after-SD-card-has-been-set-as-internal-memory-in-my-device.htmlThe Three way calling / multi-conference call function requires network/SIM card support. If your SIM card isn’t activated to provide these functions by your service provider, the device will show an “Unable to make conference calls” message if you try to use them. Please contact
/content/global/global/en/service-support-mobile/tcl10-pro/Why-couldn-t-I-use-three-ways-calling-multi-conference-call-function-Why-does-it-say-Can-t-conference-calls-when-I-use-the-conference-call-function.htmlLocation API is a fused location provider. The fused location provider is a location API in Google play services that intelligently combines different signals to provide the location information that your app needs. It manages the underlying location technologies, such as GPS and Wi-Fi, and provides a simple API that you can use to specify the required qualify of service
/content/global/global/en/service-support-mobile/tcl10-pro/What-is-location-API.html1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
/content/global/global/en/service-support-mobile/tcl10-pro/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlQ1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl10-pro/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlGo to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-set-up-my-SD-card.htmlYou can activate three way calling as follows: <br> 1) Call the first
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-activate-three-way-calling.html1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
/content/global/global/en/service-support-mobile/tcl10-pro/How-to-import-your-contacts-directly-into-your-Google-Account.htmlAndroid has always featured navigation buttons, including a back button — but they’re now going away with Android 10 in favor of a new gesture-based navigation system.
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-active-gesture-navigation-hide-the-navigation-bar.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlTo turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-turn-on-USB-debugging.html1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl10-pro/What-kinds-of-inappropriate-phone-use-may-potentially-damage-the-battery.htmlYou can back up your data using the following steps. 1) Go “Settings
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-back-up-my-data-to-google-drive-on-the-device.html1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
/content/global/global/en/service-support-mobile/tcl10-pro/Why-does-my-face-unlock-function-work-slowly-or-fail.htmlWhen your device connects to a PC, the device will ask you which mode you want to use
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlTCL 10L support SIM card hot plug, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl10-pro/What-should-I-do-when-I-insert-or-remove-a-SIM-card.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl10-pro/What-to-do-with-my-used-terminals.htmlAndroid 10 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagr
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-active-Live-Caption-on-my-device.htmlThere have been some under-the-hood changes to Wi-Fi in Android 10, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl10-pro/How-does-my-phone-connect-to-a-Wi-Fi-network.htmlThe first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl10-pro/qa-template.htmlYou may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl10-pro/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html1) If this issue only occurs in certain places, move to a location with a strong signal and try again
/content/global/global/en/service-support-mobile/tcl10-pro/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmlThere’re 4 ways to silence the ringer before answering a call
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlIn Android 10.0, you can pair with four bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any bluetooth speaker or other audio accessory that can handle the call. The system will remember the volume of each bluetooth device automatically.
/content/global/global/en/service-support-mobile/tcl10-pro/How-many-bluetooth-devices-are-supported-at-the-same-time.htmlYou can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-check-the-device-s-model-number-Android-version-CPU-information-RAM-Storage-information-battery-capacity.htmlWhen you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Slient
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-manage-app-notification-quick-and-easy.htmlApp Actions is a simple and effective way to help users quickly get what they need using artificial intelligence and machine learning. This is a prediction entirely based on the user's own usage habits.
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-use-App-Actions-Slices.htmlYou have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-check-the-IMEI-number-of-my-device.htmlGo to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
/content/global/global/en/service-support-mobile/tcl10-pro/What-is-the-Autofill-function.htmlThe first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.htmlGoogle Assistant Button only work while phone screen is unlocked.
/content/global/global/en/service-support-mobile/tcl10-pro/What-can-I-do-if-the-Google-Assistant-Button-of-my-device-does-not-work-while-phone-screen-is-locked.htmlCheck whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain
/content/global/global/en/service-support-mobile/tcl10-pro/What-can-I-do-if-my-phone-screen-is-yellowing.htmlIn Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
/content/global/global/en/service-support-mobile/tcl10-pro/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.htmlThe first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-change-the-language-of-the-device.htmlGo to “Settings” -> “Accessibility” -> “Accessibility Menu” ->touch the toggle to “On” position->touch
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-activate-the-accessibility-menu.htmlYou can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-take-a-screenshot.htmlGoogle Lens can automatically recognize and search within the content which appears in the lens. There’re 3 ways to use the Google Lens function
/content/global/global/en/service-support-mobile/tcl10-pro/What-is-Google-Lens.htmlYou can change the “app permission” in “Settings” -> “Apps”
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-change-the-permissions-for-my-apps.htmlYour screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
/content/global/global/en/service-support-mobile/tcl10-pro/What-can-I-do-if-my-phone-screen-become-black-item.htmlA: It is normal for glasses to become warm under a long-term use. If you feel the temperature is high, please stop using for a while and wait until the temperature dropped.
/content/global/global/en/service-support-glasses/nxtwear-g/Why-the-smart-glasses-become-hot-after-using-for-a-period-of-time.htmlA: It may be caused by the improper height of the nose pads. Please try to adjust the nose pads to get the best view.
/content/global/global/en/service-support-glasses/nxtwear-g/What-can-I-do-if-I-cannot-see-the-full-screen-in-the-virtual-space.htmlA: If your smart phone is equipped with USB Type-C with DisplayPort alternate mode, you could connect the smart glasses with your phone directly.
/content/global/global/en/service-support-glasses/nxtwear-g/What-kind-of-smart-phone-is-compatible-with-the-smart-glasses.htmlA: Display with 3D mode only support by phone with 3D output function.
/content/global/global/en/service-support-glasses/nxtwear-g/Why-the-display-is-abnormality-with-3D-mode.htmlA: Please try to reconnect the USB cable if nothing displayed. If the problem persists, please go to “Smart Glasses” APP, and enable “Wake up the Smart Glasses” function.
/content/global/global/en/service-support-glasses/nxtwear-g/What-can-I-do-if-I-have-connected-the-USB-cable-to-my-smartphone,-but-there-was-nothing-displayed.htmlA: Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-glasses/nxtwear-g/What-to-do-with-my-used-terminals.htmlThe Android 10 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address
/content/global/global/en/service-support-mobile/tcl10-l/Why-can-t-I-connect-to-a-specific-Wi-Fi-router.htmlDiese Informationen finden Sie, indem Sie sie über das Hauptmenü -> „Einstellungen” -> „System” -> ”Über das Telefon” aufrufen.
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-check-the-device-s-model-number-Android-version-CPU-information-RAM-Storage-information-battery-capacity.htmlWhen you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Silent”
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-manage-app-notification-quick-and-easy.htmlTouch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch the
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmlApp Actions is a simple and effective way to help users quickly get what they need using artificial intelligence and machine learning. This is a prediction entirely
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-use-App-Actions-Slices.htmlIn Android 10.0, you can pair with four bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any bluetooth speaker or other audio accessory that can handle the call. The system will remember the volume of each bluetooth device automatically.
/content/global/global/en/service-support-mobile/tcl10-l/How-many-bluetooth-devices-are-supported-at-the-same-time.htmlYou can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-perform-a-factory-reset-on-my-phone.htmlYou can swipe up with 3 fingers on the screen to active split mode.
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-use-split-screen.htmlEs gibt 3 Möglichkeiten, die IMEI-Nummer zu überprüfen:
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-check-the-IMEI-number-of-my-device.htmlGo to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
/content/global/global/en/service-support-mobile/tcl10-l/What-is-the-Autofill-function.htmlPlease move the cursor to enlarge the font while editing.
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-enlarge-the-font-when-I-m-editing.htmlIf you want to format SD card as portable after it has been set as internal in your device, go to “Settings” -> “Storage” -> “xxx SD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->”ERASE &
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-format-SD-card-as-portable-after-SD-card-has-been-set-as-internal-memory-in-my-device.htmlThe Three way calling / multi-conference call function requires network/SIM card support. If your SIM card isn’t activated to provide these functions by your service provider, the device will show an “Unable to make conference calls” message if you try to use them. Please contact
/content/global/global/en/service-support-mobile/tcl10-l/Why-couldn-t-I-use-three-ways-calling-multi-conference-call-function-Why-does-it-say-Can-t-conference-calls-when-I-use-the-conference-call-function.htmlLocation API is a fused location provider. The fused location provider is a location API in Google play services that intelligently combines different signals to provide the location information that your app needs. It manages the underlying location technologies, such as GPS and Wi-Fi, and provides a simple API that you can use to specify the required qualify of service
/content/global/global/en/service-support-mobile/tcl10-l/What-is-location-API.html1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
/content/global/global/en/service-support-mobile/tcl10-l/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlNach dem ersten Einschalten erscheint ein Willkommen-Bildschirm. Zur Einrichtung des Telefons folgen Sie bitte den Instruktionen.
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.htmlQ1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl10-l/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlCheck whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain
/content/global/global/en/service-support-mobile/tcl10-l/What-can-I-do-if-my-phone-screen-is-yellowing.htmlIn Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
/content/global/global/en/service-support-mobile/tcl10-l/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.htmlBeim ersten Start des Einrichtungsassistenten scrollen Sie durch eine Sprachliste und wählen eine Sprache aus.
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-change-the-language-of-the-device.htmlGo to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-set-up-my-SD-card.htmlYou can activate three way calling as follows: 1) Call the first
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-activate-three-way-calling.html1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
/content/global/global/en/service-support-mobile/tcl10-l/How-to-import-your-contacts-directly-into-your-Google-Account.htmlAndroid has always featured navigation buttons, including a back button — but they’re now going away with Android 10 in favor of a new gesture-based navigation system.
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-active-gesture-navigation-hide-the-navigation-bar.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlGo to “Settings” -> “Accessibility” -> “Accessibility Menu” ->touch the toggle to “On” position->touch
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-turn-on-USB-debugging.html1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl10-l/What-kinds-of-inappropriate-phone-use-may-potentially-damage-the-battery.htmlYou can back up your data using the following steps. 1) Go “Settings
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-back-up-my-data-to-google-drive-on-the-device.html1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
/content/global/global/en/service-support-mobile/tcl10-l/Why-does-my-face-unlock-function-work-slowly-or-fail.htmlWhen your device connects to a PC, the device will ask you which mode you want to use
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlTCL 10L support SIM card hot plug, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl10-l/What-should-I-do-when-I-insert-or-remove-a-SIM-card.htmlSie können Ihren Bildschirm-Inhalt leicht mit anderen teilen, indem Sie einen Screenshot machen. Mit Hardware-Tasten machen Sie einen Screenshot und speichern ihn lokal ab. Danach können Sie ihn in der Galerie oder einer ähnlichen Anwendung bearbeiten und teilen.
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-take-a-screenshot.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl10-l/What-to-do-with-my-used-terminals.htmlAndroid 10 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagr
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-active-Live-Caption-on-my-device.htmlThere have been some under-the-hood changes to Wi-Fi in Android 10, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl10-l/How-does-my-phone-connect-to-a-Wi-Fi-network.htmlYou may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl10-l/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.htmlGoogle Lens can automatically recognize and search within the content which appears in the lens. There’re 3 ways to use the Google Lens function
/content/global/global/en/service-support-mobile/tcl10-l/What-is-Google-Lens.htmlSie können die App-Berechtigungen in den „Einstellungen” -> „Apps” -> „App-Berechtigungen” -> Ein Thema auswählen. Markieren Sie das Auswahlfeld, um einzelne Berechtigungen zuzulassen oder zu sperren.
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-change-the-permissions-for-my-apps.html1) If this issue only occurs in certain places, move to a location with a strong signal and try again
/content/global/global/en/service-support-mobile/tcl10-l/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmlTouch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch the
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card1.htmlThere’re 4 ways to silence the ringer before answering a call
/content/global/global/en/service-support-mobile/tcl10-l/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlYour screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
/content/global/global/en/service-support-mobile/tcl10-l/What-can-I-do-if-my-phone-screen-become-black-item.htmlTouch the “Music” app from home or under the main menu. You will find four libraries in which all songs are classified: Favorites, Songs, Artists and Albums. Choose the music you want to listen to and touch it to play.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-play-music.htmlSome network administrators require you to connect to internal or external network resources via a proxy server. By default, the Wi-Fi networks are not configured to connect via a proxy, but you can use the following steps to change that for each Wi-Fi network you’ve added.
/content/global/global/en/service-support-mobile/tclplex/How-do-I-configure-proxy-settings-for-a-Wi-Fi-network.htmlThe incoming call screen will open when you receive a phone call. It shows caller ID and any additional information about the caller that you have saved in Contacts. If you receive a phone call:
/content/global/global/en/service-support-mobile/tclplex/How-can-I-answer-or-divert-a-call.htmlAn icon will appear on the top of the screen when you receive a notification. You may also hear a sound notification depending on your sound settings. From the notification bar, you can:
/content/global/global/en/service-support-mobile/tclplex/How-do-I-interact-with-the-status-bar.htmlYou can set the wallpaper by accessing the main menu and going to -> “Settings” -> “Wallpaper & theme” -> “Wallpaper”. Select a wallpaper source from “Static
/content/global/global/en/service-support-mobile/tclplex/How-do-I-change-the-wallpaper.htmlGoogle play music doesn't support SD hot plug-in. If you are listening to a song stored on the SD card, it will stop after you pull out the SD card.
/content/global/global/en/service-support-mobile/tclplex/Why-does-the-music-suddenly-stop-while-I-pull-out-the-SD-card.htmlYou can check your photos by visiting the Gallery app. Photos can be sorted by Moments or Albums.
/content/global/global/en/service-support-mobile/tclplex/Where-can-I-check-my-photos.htmlYou can use the following steps to rename your Bluetooth device. 1) Touch “Settings”. 2) Touch “Network & connection”
/content/global/global/en/service-support-mobile/tclplex/How-can-I-change-the-name-of-my-Bluetooth-device.htmlWi-Fi is a wireless networking technology that can provide internet access at distances of up to 100 meters, depending on the Wi-Fi router and your surroundings.
/content/global/global/en/service-support-mobile/tclplex/How-does-my-phone-connect-to-a-Wi-Fi-network.htmlAfter Android 8.0, Google emphasize the fluency in Multitask processing scene. Picture-in-picture mode brings you a more fluent operation experience.
/content/global/global/en/service-support-mobile/tclplex/How-do-I-use-the-picture-in-picture-function.htmlAfter Android 8.0, Google has made improvements to Android's notification functions by adding a new Notification Dots feature. It’s a small loop point above an application icon which only appears when the app has unread notifications. When you press and
/content/global/global/en/service-support-mobile/tclplex/How-can-I-use-the-Notification-Dots-feature.htmlGo to “Settings” -> “Network & connection” -> “Wi-Fi” -> “Wi-Fi preferences” -> “Turn on Wi-Fi automatically” (Wi-Fi will automatically turn back on near high-quality saved networks, like your home network).
/content/global/global/en/service-support-mobile/tclplex/How-do-I-make-my-device-tur-on-Wi-Fi-automatically.htmlYou can take high pixel photos by opening the “Camera” app -> “MORE” -> “HIGH PIXEL (48M/24M)” -> Touch the shutter to take photos.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-take-high-pixel-photos.htmlYou can take photos/videos to record nighttime moments in the following ways: 1) Open “Camera” app -> “MORE” -> “SUPER NIGHT” -> Touch the shutter to take a photo.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-take-better-photos-videos-at-night.htmlYou can stop any currently playing music by swiping down the notification bar and touching the icon.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-stop-the-music-which-is-playing.htmlSuper Bluetooth function supports connection with up to 4 audio devices at the same time to create a richer listening experience.
/content/global/global/en/service-support-mobile/tclplex/Can-my-phone-connect-to-several-Bluetooth-speakers-at-the-same-time.html1) Touch the key at the bottom right corner of the screen, the recently used applications will then appear.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-use-split-screen.htmlIn order to protect your personal information, you can adjust your phone’s lock settings by accessing the main menu and selecting: “Settings” -> “Security & location” -> “Screen lock” and then touching the type of lock you would like to use.
/content/global/global/en/service-support-mobile/tclplex/How-do-I-set-the-screen-lock.htmlBluetooth is a short-range wireless communications technology used to communicate between devices over a distance of about 8 meters.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-turn-on-Bluetooth-and-pair-with-another-Bluetooth-device.htmlYou can check recently used applications very easily. Just touch the Menu key in the bottom right corner of the screen and your recently used applications will appear.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-switch-to-recently-used-apps.htmlPlease go to “Settings” -> “Accessibility” -> “Accessibility Menu” -> activate “Use Accessibility Menu” -> “OK” -> the accessibility menu icon will appear on the navigation bar.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-activate-the-accessibility-menu.htmlIt depends on your carrier and service plan; your phone may connect automatically to your carrier’s available data network, or you may need to insert a SIM card or configure details for a specific carrier.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-connect-to-a-mobile-network.htmlYou can edit the quick response text in the “Phone” app. Press the menu key in the top right corner of screen -> “Settings” ->“Quick responses”.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-set-a-quick-response-for-calls.htmlPlease go to “Settings” -> “Apps” -> “View all xx apps” -> touch the menu icon in the top right corner of the screen -> “Show system” -> “System UI” -> “App notifications” -> Uncheck Battery and Screenshots.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-turn-off-system-notifications-such-as-battery-notifications-and-screenshots.htmlSome Bluetooth devices have multiple profiles. Profiles can include the ability to transmit your conversations, play music in stereo, or transfer files or other data. You can select which profiles you want to use with your phone. You can also change the name of the Bluetooth device.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-configure-or-unpair-a-Bluetooth-device.htmlTo add new applications on the Home screen, swipe your finger up from the bottom of the screen on the Home screen to see all applications. Long-press and drag an application to your desired screen.
/content/global/global/en/service-support-mobile/tclplex/How-do-I-add-new-apps-or-widgets-to-the-Home-screen.htmlYour Camera app is a combination of camera and camcorder. The screen acts as the viewfinder. 1) Touch the “Camera” icon from the Home screen or under the main menu.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-take-photos-with-the-camera.htmlThere are two ways to hide the navigation bar: Way 1: Touch “Settings” -> “Display” -> “Navigation bar” -> “Buttons” -> “Button layout”. Choose the pattern in “Hide navigation
/content/global/global/en/service-support-mobile/tclplex/How-can-I-hide-the-navigation-bar-Back-Home-and-Recent-keys.htmlYou can activate Adaptive brightness using the following methods: Go to “Settings” -> “Display” -> “Adaptive brightness”.
/content/global/global/en/service-support-mobile/tclplex/What-is-Adaptive-brightness.htmlWhen you touch and hold a notification on status bar, there will be two options appear “Alerting” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-manage-app-notification-quick-and-easy.htmlAndroid 11 brings a feature - built-in screen recording. This lets you use easily-accessible controls within the phone to create a video of what's on your screen, similar to screenshots. You can even record the sound of your phone, or use the mic to narrate what you're doing.
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-create-a-video-of-whats-on-the-screen.htmlYou have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-check-the-IMEI-number-of-my-device.htmlThe first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.htmla. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the color temperature of your display to reduce eye strain.
/content/global/global/en/service-support-mobile/tcl-20l/What-can-I-do-if-my-phone-screen-is-yellowing.htmlThe first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-change-the-language-of-the-device.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-activate-the-accessibility-menu.htmlYou can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-take-a-screenshot.htmlGoogle Lens can automatically recognize and search within the content which appears in the lens.
/content/global/global/en/service-support-mobile/tcl-20l/What-is-Google-Lens.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-change-the-permissions-for-my-apps.htmlThere’s no gesture indicator on the screen under new gesture navigation mode, but you can switch back to the three-button navigation system of old if you want to.
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-do-if-navigation-buttons-disappear-on-my-screen.htmlPlease go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification shortcut”
/content/global/global/en/service-support-mobile/tcl-20l/When-I-touch-on-display-the-smartphone-makes-a-zoom-on-display-How-can-I-stop-this-feature.htmlThe Android 11 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-20l/Why-can-t-I-connect-to-a-specific-Wi-Fi-router.htmlTouch the menu to view the recently used applications Swipe to top left/ right corner to trigger float window/split screen.
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-use-float-window-split-screen.htmlIn Android 11, you can pair with four bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any bluetooth speaker or other audio accessory that can handle the call.
/content/global/global/en/service-support-mobile/tcl-20l/How-many-bluetooth-devices-are-supported-at-the-same-time.htmlPlease go to “Settings”->”Display”->”Font size”.
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-change-font-size-on-display.htmlAndroid 11 will have provisions to mute disruptive notifications when you are recording videos.
/content/global/global/en/service-support-mobile/tcl-20l/Why-there-is-no-notifications-while-recording-video.htmlTo use SIM card video call, you should check the requirements below: 1) Video call requires network/SIM card support, please contact your SIM operator to make sure you have the video call service.
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-use-a-SIM-card-to-do-video-calls.html1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
/content/global/global/en/service-support-mobile/tcl-20l/How-to-import-your-contacts-directly-into-your-Google-Account.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlYou can back up your data using the following steps. 1) Go “Settings
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-back-up-my-data-to-google-drive-on-the-device.htmlThere have been some under-the-hood changes to Wi-Fi in Android 11, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl-20l/How-does-my-phone-connect-to-a-Wi-Fi-network.htmlThere’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-silence-the-ringtone-of-an-incoming-call.html1) If this issue only occurs in certain places, move to a location with a strong signal and try again
/content/global/global/en/service-support-mobile/tcl-20l/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmla) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl-20r5g/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.htmlGo to “Settings” -> “Storage” -> touch “Internal shared storage” ->”Files”, then you can browse the contents of internal shared storage, such as downloads
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmla) Try to restart your device.
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-my-device-system-lags-or-freezes.htmlPlease note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-my-display-screen-broken.htmlIf you are abroad
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-my-device-is-always-searching-for-a-network-or-if-no-operator-name-is-displayed.htmlPlease go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-change-font-size-on-display.htmlAndroid 11 introduces a new feature - built-in screen recording. This lets you use easily-accessible controls within the phone to create a video of what’s happening on your screen, similar to take a screenshot. You can even record the sounds produced by your phone, or use the mic to narrate what you’re doing.
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-create-a-video-of-whats-on-the-screen.htmlWarning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-perform-a-factory-reset-on-my-phone.htmlWhen you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-manage-app-notifications-quickly-and-easily.htmlIf there is no 5G indicator:
/content/global/global/en/service-support-mobile/tcl-20r5g/Why-is-there-no-5G-signal-icon-on-my-screen.htmla) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-I-cannot-turn-on-the-camera-app.htmlIf you have issues accessing the internet when using mobile data traffic, please try the following: Device settings issue:
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-my-device-cannot-connect-to-the-internet-using-mobile-data.htmlYou have 3 ways to check the IMEI information
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-check-the-IMEI-number-of-my-device.htmla) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-my-device-auto-powers-off.htmlThere’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-the-navigation-buttons-disappear-from-my-screen.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.htmlTo use your SIM card when making a video call, please check the requirements below:
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-use-a-SIM-card-to-make-video-calls.htmla) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select HIGH PIXEL->touch “Video quality”->select high quality(1080P>720P>480P)
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.htmlPlease check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.htmla) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlTo remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT”.
/content/global/global/en/service-support-mobile/tcl-20r5g/How-to-remove-Google-account-from-your-device.htmla) Check whether the NFC function is enabled. Go to “Settings”->“Connected devices” ->“NFC”->touch the trigger to enable the NFC function. Or swipe down to access the quick settings from any screen, and then click the NFC icon to enable the NFC function.
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-the-NFC-Near-Field-Communication-function-doesnt-work.htmlIf this issue occurs during a call:
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-there-is-no-sound-or-poor-audio-on-my-device.htmlTry to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.htmlMethod1:
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-use-the-split-screen-function.htmlThere are several ways to back up your data.
/content/global/global/en/service-support-mobile/tcl-20r5g/How-do-I-back-up-my-device-data.htmla) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlWhen opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-change-the-language-of-the-device.htmlGo to “Settings” -> “Storage” -> touch Portable storage “XX SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-set-up-my-SD-card.htmla) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-my-device-cannot-power-on.htmla) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-my-fingerprint-unlock-function-works-slowly-or-fails.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmla) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-my-devices-battery-drains-under-normal-use.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-turn-on-USB-debugging.htmla) Check your device memory availability as it might be full
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-my-device-cannot-send-or-receive-messages.htmlWhen your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlBefore upgrading your device: a) We strongly advise that you back up your personal data before upgrading to prevent loss. (Refer to Q How to back up my device data)
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-upgrade-my-device.htmlYou can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-take-a-screenshot.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-20r5g/What-to-do-with-my-used-terminals.htmla) Try to restart your phone.
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-my-device-network-signal-is-weakthere-is-a-low-reception-level.htmlAndroid security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-20r5g/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-change-the-permissions-for-my-apps.htmla) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmla) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-my-device-reboots-by-itself.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-20r5g/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.htmlThere’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-20r5g/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlA warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-mobile/tcl-20r5g/What-can-I-do-if-my-device-heats-up.htmlTalkBack is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-use-the-Talkback-feature.htmlTouch “File Manager” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmlYou can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-perform-a-factory-reset-on-my-phone.html1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
/content/global/global/en/service-support-mobile/tcl-20l/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlQ1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-20l/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlGo to “Settings” -> “Storage” -> “XXSD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->” FORMAT SD CARD”.
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-format-SD-card-in-my-device.htmlGo to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-set-up-my-SD-card.htmlTo turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-turn-on-USB-debugging.html1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
/content/global/global/en/service-support-mobile/tcl-20l/Why-does-my-face-unlock-function-work-slowly-or-fail.htmlWhen your device connects to a PC, the device will ask you which mode you want to use
/content/global/global/en/service-support-mobile/tcl-20l/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlThis phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl-20l/What-should-I-do-when-I-insert-or-remove-a-SIM-card.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-20l/What-to-do-with-my-used-terminals.htmlYou may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl-20l/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl-20l/What-kinds-of-phone-use-may-potentially-damage-the-battery.htmla) Too many apps running in the background or if the system cache has not been cleared may cause your device's system to lag. Touch the Menu key in the bottom corner of screen to view recently used applications, touch “Clear all”. b) Uninstall unused apps from time to time to ensure that your device has sufficient storage space.
/content/global/global/en/service-support-mobile/tcl-20l/What-should-I-do-if-my-device-system-lags-or-freezes.htmlChange language of your phone by accessing into main menu -> “Settings” -> “System”->
/content/global/global/en/service-support-mobile/tclplex/chang-the-language-of-the-device.htmlThe first time you turn on the phone, you will see a welcome screen. You can start to set up your phone by following the
/content/global/global/en/service-support-mobile/tclplex/How-can-I-set-up-my-device.htmlYou have 3 ways to check the IMEI information: Way 1: Check the IMEI information from the IMEI label which was stuck to the device body.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-check-the-IMEI-number-of-my-device.htmlYou can check the information by accessing into main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-check-the-device-s-model-number-Android-version-and-Kernel-version.htmlGo to “Settings” -> “System” -> “Languages & input”-> “Autofill service”. For the most commonly used applications on user devices, the Autofill service will help
/content/global/global/en/service-support-mobile/tclplex/What-is-the-Autofill-function.htmlPlease press and hold the home button to enter Google Assistant.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-use-Google-Assistant.htmlGo to “Settings” -> “Security & location” -> “Google Play Protect”. Google has launched the Google Play Protect function, which can be regarded as a virus scanner for Android applications. So far, the Google Play Protect team has scanned more
/content/global/global/en/service-support-mobile/tclplex/What-is-Google-Play-Protect.htmlGoogle Lens can automatically recognize and search within the content which appears within the lens. There are 3 ways to use the Google Lens function: Way 1: touch the “Camera” app -> touch the Google Lens icon
/content/global/global/en/service-support-mobile/tclplex/What-is-Google-Lens.htmlYou can change the “App permissions” in “Settings” -> “Apps” -> “App permissions” -> Select a topic. Use the toggles to switch individual permissions on or off.
/content/global/global/en/service-support-mobile/tclplex/How-can-I-change-the-permissions-for-my-apps.htmlOn Android 8.1 or above, the boot time of the Pixel device only needs half of the previous boot time. The start up speed of applications has also been improved.
/content/global/global/en/service-support-mobile/tclplex/Is-my-mobile-phone-system-faster-than-the-previous-system-application-startup-program.htmlUsers can easily share what's on their screens by taking screenshots. Hardware buttons let them snap a screenshot and store it locally
/content/global/global/en/service-support-mobile/tclplex/How-can-I-take-a-screenshot.htmla) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl-30plus/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.htmlThere are two ways to transfer data.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmla) Try to restart your device.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-device-system-lags-or-freezes.htmlPlease note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-display-screen-broken.htmlIf you are abroad
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-device-is-always-searching-for-a-network-or-if-no-operator-name-is-displayed.htmlPlease go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-change-font-size-on-display.htmlSwipe down to access the quick settings from any screen, swipe to left to next page and then click the “Screen recorder” icon to create your recording (slide to the left to view it on the second page).
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-create-a-video-of-whats-on-the-screen.htmlWarning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-perform-a-factory-reset-on-my-phone.htmlWhen you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”. For missing call and message notification, there options will appear “Priority”, “Prioritised” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-manage-app-notifications-quickly-and-easily.htmla) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-I-cannot-turn-on-the-camera-app.htmlIf you have issues accessing the internet when using mobile data traffic, please try the following:
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-device-cannot-connect-to-the-internet-using-mobile-data.htmlThere are several ways to check the IMEI information.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-check-the-IMEI-number-of-my-device.htmla) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-device-auto-powers-off.htmlThere’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-the-navigation-buttons-disappear-from-my-screen.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.htmlTo use your SIM card when making a video call, please check the requirements below:
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-use-a-SIM-card-to-make-video-calls.htmla) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select “4:3 - HIGH PIXEL”->touch “Video quality”->select high quality(4K>1080P>720P) . As for the choice of Frame rate, 60fps is better than 30fps, but requires more storage.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.htmlPlease check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.htmla) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlTo remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT” on the pop up windows.
/content/global/global/en/service-support-mobile/tcl-30plus/How-to-remove-Google-account-from-your-device.htmla) Please check the support information on your device’s packaging to see whether it supports NFC functionality.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-the-NFC-Near-Field-Communication-function-doesnt-work.htmlIf this issue occurs during a call:
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-there-is-no-sound-or-poor-audio-on-my-device.htmlTry to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.htmlMethod1:
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-use-the-split-screen-function.htmlThere are several ways to back up your data.
/content/global/global/en/service-support-mobile/tcl-30plus/How-do-I-back-up-my-device-data.htmla) Clear the cache of the inbuilt app.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlWhen opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-change-the-language-of-the-device.htmlInsert SD card->Into Drop down status bar->Click the “SD card” notification ->touch “Portable storage” ->touch “Done”. Then go to “Settings” -> “Storage” ->Select “SD CARD” in the selection box, and then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-set-up-my-SD-card.htmla) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-device-cannot-power-on.htmla) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-fingerprint-unlock-function-works-slowly-or-fails.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmla) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-devices-battery-drains-under-normal-use.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-turn-on-USB-debugging.htmla) Check your device memory availability as it might be full
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-device-cannot-send-or-receive-messages.htmlSwipe up to access the search interface from any home screen, and then input the name of the application.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-find-apps-quickly.htmlWhen your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlBefore upgrading your device:
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-upgrade-my-device.htmlYou can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-take-a-screenshot.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-30plus/What-to-do-with-my-used-terminals.htmla) Try to restart your phone.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-device-network-signal-is-weakthere-is-a-low-reception-level.htmlPress the power button twice from any screen to quickly open camera.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-launch-camera-quickly.htmlAndroid 12 introduces a new feature – Edge Bar. Slide in from the buoy position to open the Edge Bar. The new edge bar supports more powerful functions like partial screenshots, float windows, etc. Click the plus button <img src="/content/dam/tcl-html/TCTService/support/tcl-30/image4.png"> to add the function or content you want.
/content/global/global/en/service-support-mobile/tcl-30plus/How-do-I-use-the-Edge-Bar-feature.htmlAndroid security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-30plus/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-change-the-permissions-for-my-apps.htmla) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmla) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-device-reboots-by-itself.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.htmlThere are several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlA warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-mobile/tcl-30plus/What-can-I-do-if-my-device-heats-up.htmla) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl-305/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.htmlThere are two methods to transfer data.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmla) Try to restart your device.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-device-system-lags-or-freezes.htmlPlease note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-display-screen-broken.htmlIf you are abroad
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-device-is-always-searching-for-a-network-or-if-no-operator-name-is-displayed.htmlPlease go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-change-font-size-on-display.htmlWarning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-perform-a-factory-reset-on-my-phone.htmlWhen you touch and hold a notification on the status bar, two options will appear “Alerting” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-manage-app-notifications-quickly-and-easily.htmla) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-I-cannot-turn-on-the-camera-app.htmlIf you have issues accessing the internet when using mobile data traffic, please try the following:
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-device-cannot-connect-to-the-internet-using-mobile-data.htmlYou have several ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-check-the-IMEI-number-of-my-device.htmla) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-device-auto-powers-off.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.htmlTo use your SIM card when making a video call, please check the requirements below:
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-use-a-SIM-card-to-make-video-calls.htmla) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen-> touch “Video quality”->select high quality(1080P>720P>480P).
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.htmlPlease check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.htmla) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlTo remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT” to confirm.
/content/global/global/en/service-support-mobile/tcl-305/How-to-remove-Google-account-from-your-device.htmlIf this issue occurs during a call:
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-there-is-no-sound-or-poor-audio-on-my-device.htmlTry to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.htmlThere are several ways to back up your data.
/content/global/global/en/service-support-mobile/tcl-305/How-do-I-back-up-my-device-data.htmla) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlWhen opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-change-the-language-of-the-device.htmlGo to “Settings” -> “Storage” -> touch Portable storage “SD card” -> Select an opening method, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-set-up-my-SD-card.htmla) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-device-cannot-power-on.htmla) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-fingerprint-unlock-function-works-slowly-or-fails.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmla) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-devices-battery-drains-under-normal-use.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-turn-on-USB-debugging.htmla) Check your device memory availability as it might be full
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-device-cannot-send-or-receive-messages.htmlWhen your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlBefore upgrading your device:
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-upgrade-my-device.htmlYou can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-take-a-screenshot.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-305/What-to-do-with-my-used-terminals.htmla) Try to restart your phone.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-device-network-signal-is-weakthere-is-a-low-reception-level.htmlAndroid security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-305/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-change-the-permissions-for-my-apps.htmla) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmla) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-device-reboots-by-itself.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.htmlThere are several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlA warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-mobile/tcl-305/What-can-I-do-if-my-device-heats-up.htmlYou have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-check-the-IMEI-number-of-my-device.htmlWhen opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-change-the-language-of-the-device.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-activate-the-accessibility-menu.htmlBefore upgrading your device:
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-upgrade-my-device.htmlYou can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-take-a-screenshot.htmlThere are two methods to transfer data.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmla) Try to restart your device.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-system-lags-or-freezes.htmla) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-auto-powers-off.htmla) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlInsert SD card->Into Drop down status bar->Click the “SD card” notification ->touch “Portable storage” ->touch “Done”. Then go to “Settings” -> “Storage” ->Select “SD card”, and then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-set-up-my-SD-card.htmla) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-cannot-power-on.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmla) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-devices-battery-drains-under-normal-use.htmla) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-reboots-by-itself.htmlA warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-mobile/tcl-303/What-can-I-do-if-my-device-heats-up.htmlTo remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT”.
/content/global/global/en/service-support-mobile/tcl-303/How-to-remove-Google-account-from-your-device.htmla) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl-306/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.htmlThere are two ways to transfer data.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmla) Try to restart your device.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-system-lags-or-freezes.htmlPlease note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-display-screen-broken.htmlIf you are abroad
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-is-always-searching-for-a-network-or-if-no-operator-name-is-displayed.htmlPlease go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-change-font-size-on-display.htmlSwipe down to access the quick settings from any screen, and then click the “Screen recorder” icon to create your recording (slide to the left to view it on the second page).
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-create-a-video-of-whats-on-the-screen.htmlWarning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-perform-a-factory-reset-on-my-phone.htmlWhen you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-manage-app-notifications-quickly-and-easily.htmla) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-I-cannot-turn-on-the-camera-app.htmlIf you have issues accessing the internet when using mobile data traffic, please try the following:
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-cannot-connect-to-the-internet-using-mobile-data.htmlYou have several ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-check-the-IMEI-number-of-my-device.htmla) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-auto-powers-off.htmlThere’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-the-navigation-buttons-disappear-from-my-screen.htmlWhen your phone connects to a PC, a pop up window will appear to ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-connect-my-phone-to-a-PC-or-another-device-via-a-USBOTG-cable.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.htmlTo use your SIM card when making a video call, please check the requirements below:
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-use-a-SIM-card-to-make-video-calls.htmla) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen-> touch “Video quality”->select high quality(1080P>720P>480P).
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.htmlPlease check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.htmla) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlTo remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT” to confirm.
/content/global/global/en/service-support-mobile/tcl-306/How-to-remove-Google-account-from-your-device.htmlIf this issue occurs during a call:
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-there-is-no-sound-or-poor-audio-on-my-device.htmlTry to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.htmlMethod1:
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-use-the-split-screen-function.htmlThere are several ways to back up your data.
/content/global/global/en/service-support-mobile/tcl-306/How-do-I-back-up-my-device-data.htmla) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlWhen opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-change-the-language-of-the-device.htmlInsert SD card->Into Drop down status bar->Click the “SD card” notification ->touch “Portable storage” ->touch “Done”. Then go to “Settings” -> “Storage” ->Select “SD CARD” in the selection box, and then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-set-up-my-SD-card.htmla) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-cannot-power-on.htmla) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-fingerprint-unlock-function-works-slowly-or-fails.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-turn-on-USB-debugging.htmla) Check your device memory availability as it might be full.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-cannot-send-or-receive-messages.htmlBefore upgrading your device:
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-upgrade-my-device.htmlYou can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-take-a-screenshot.htmla) Try to restart your phone.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-network-signal-is-weakthere-is-a-low-reception-level.htmlAndroid security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-306/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-change-the-permissions-for-my-apps.htmla) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmla) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-reboots-by-itself.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.htmlThere are several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlA warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-mobile/tcl-306/What-can-I-do-if-my-device-heats-up.htmla) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-devices-battery-drains-under-normal-use.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-306/What-to-do-with-my-used-terminals.htmla) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl-20b/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.htmlTouch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch and hold the data which you want to move, and then touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-20b/image16.png"> icon at the right side of the data -> touch “Move” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-20b/image17.png"> SD card -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-20b/image18.png"> icon at the bottom right corner.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmlAndroid 11 introduces a new feature - built-in screen recording. This lets you use easily-accessible controls within the phone to create a video of what’s happening on your screen, similar to take a screenshot. You can even record the sounds produced by your phone, or use the mic to narrate what you’re doing.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-create-a-video-of-whats-on-the-screen.htmlWarning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-perform-a-factory-reset-on-my-phone.htmla) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-I-cannot-turn-on-the-camera-app.htmlIf you have issues accessing the internet when using mobile data traffic, please try the following:
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-my-device-cannot-connect-to-the-internet-using-mobile-data.htmlYou have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-check-the-IMEI-number-of-my-device.htmla) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select HIGH PIXEL->touch “Video quality”->select high quality(1080P>720P>480P)
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.htmla) Check whether the NFC function is enabled. Go to “Settings”->“Connected device” ->“NFC”->touch the trigger to enable the NFC function.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-the-NFC-Near-Field-Communication-function-doesnt-work.htmlTry to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.htmlThere are several ways to back up your data.
/content/global/global/en/service-support-mobile/tcl-20b/How-do-I-back-up-my-device-data.htmlWhen opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-change-the-language-of-the-device.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmla) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-my-devices-battery-drains-under-normal-use.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-turn-on-USB-debugging.htmlWhen your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlYou can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-take-a-screenshot.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-20b/What-to-do-with-my-used-terminals.htmlAndroid security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-20b/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-change-the-permissions-for-my-apps.htmla) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmla) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-my-device-reboots-by-itself.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.htmlThere’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlA warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-mobile/tcl-20b/What-can-I-do-if-my-device-heats-up.htmlWhen you touch and hold a notification on the status bar, two options will appear “Alerting” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-manage-app-notifications-quickly-and-easily.htmla) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl-30/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.htmlPlease note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist.
/content/global/global/en/service-support-mobile/tcl-30/What-should-I-do-if-my-display-screen-broken.htmlPlease go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-mobile/tcl-30/How-can-I-change-font-size-on-display.htmlSwipe down to access the quick settings from any screen, swipe to left to next page and then click the “Screen recorder” icon to create your recording (slide to the left to view it on the second page).
/content/global/global/en/service-support-mobile/tcl-30/How-can-I-create-a-video-of-whats-on-the-screen.htmlWarning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-mobile/tcl-30/How-can-I-perform-a-factory-reset-on-my-phone.htmlWhen you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”. For missing call and message notification, there options will appear “Priority”, “Prioritised” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-30/How-can-I-manage-app-notifications-quickly-and-easily.htmla) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-mobile/tcl-30/What-should-I-do-if-I-cannot-turn-on-the-camera-app.htmlThere are several ways to check the IMEI information.
/content/global/global/en/service-support-mobile/tcl-30/How-can-I-check-the-IMEI-number-of-my-device.htmla) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select “4:3 - HIGH PIXEL”->touch “Video quality”->select high quality(4K>1080P>720P) . As for the choice of Frame rate, 60fps is better than 30fps, but requires more storage.
/content/global/global/en/service-support-mobile/tcl-30/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.htmlTry to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
/content/global/global/en/service-support-mobile/tcl-30/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.htmlMethod1:
/content/global/global/en/service-support-mobile/tcl-30/How-can-I-use-the-split-screen-function.htmlThere are several ways to back up your data.
/content/global/global/en/service-support-mobile/tcl-30/How-do-I-back-up-my-device-data.htmlWhen opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-mobile/tcl-30/How-can-I-change-the-language-of-the-device.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-30/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-30/How-can-I-turn-on-USB-debugging.htmlSwipe up to access the search interface from any home screen, and then input the name of the application.
/content/global/global/en/service-support-mobile/tcl-30/How-can-I-find-apps-quickly.htmlWhen your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-30/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlBefore upgrading your device:
/content/global/global/en/service-support-mobile/tcl-30/How-can-I-upgrade-my-device.htmlYou can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-30/How-can-I-take-a-screenshot.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-30/What-to-do-with-my-used-terminals.htmlPress the power button twice from any screen to quickly open camera.
/content/global/global/en/service-support-mobile/tcl-30/How-can-I-launch-camera-quickly.htmlAndroid 12 introduces a new feature – Edge Bar. Slide in from the buoy position to open the Edge Bar. The new edge bar supports more powerful functions like partial screenshots, float windows, etc. Click the plus button <img src="/content/dam/tcl-html/TCTService/support/tcl-30/image4.png"> to add the function or content you want.
/content/global/global/en/service-support-mobile/tcl-30/How-do-I-use-the-Edge-Bar-feature.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-30/How-can-I-change-the-permissions-for-my-apps.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-30/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.htmlThere are several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-30/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlThere’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
/content/global/global/en/service-support-mobile/tcl-30/What-should-I-do-if-the-navigation-buttons-disappear-from-my-screen.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-30/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.htmla) Try to restart your device.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-my-device-system-lags-or-freezes.htmlPlease note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-my-display-screen-broken.htmlIf you are abroad
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-my-device-is-always-searching-for-a-network-or-if-no-operator-name-is-displayed.htmlPlease go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-change-font-size-on-display.htmla) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-my-device-auto-powers-off.htmlThere’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-the-navigation-buttons-disappear-from-my-screen.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.htmlPlease check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.htmla) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlTo remove your google account, go to “Settings”->“Account”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT” to confirm.
/content/global/global/en/service-support-mobile/tcl-20b/How-to-remove-Google-account-from-your-device.htmlIf this issue occurs during a call:
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-there-is-no-sound-or-poor-audio-on-my-device.htmlMethod1:
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-use-the-split-screen-function.htmla) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmla) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-my-device-cannot-power-on.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-activate-the-accessibility-menu.htmla) Check your device memory availability as it might be full
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-my-device-cannot-send-or-receive-messages.htmlBefore upgrading your device:
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-upgrade-my-device.htmla) Try to restart your phone.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-my-device-network-signal-is-weakthere-is-a-low-reception-level.htmla) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-my-fingerprint-unlock-function-works-slowly-or-fails.htmlThe Android 10 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address
/content/global/global/en/service-support-mobile/tcl10-5g/Why-can-t-I-connect-to-a-specific-Wi-Fi-router.htmlYou can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-check-the-device-s-model-number-Android-version-CPU-information-RAM-Storage-information-battery-capacity.htmlApp Actions is a simple and effective way to help users quickly get what they need using artificial intelligence and machine learning. This is a prediction entirely
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-use-App-Actions-Slices.htmlIn Android 10.0, you can pair with five Bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any Bluetooth speaker or other audio accessory that can handle the call.
/content/global/global/en/service-support-mobile/tcl10-5g/How-many-bluetooth-devices-are-supported-at-the-same-time.htmlPlease go to “Settings”->”Display”->”Font size”.
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-change-font-size-on-display.htmlYou can swipe up with 3 fingers on the screen to active split mode.
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-use-split-screen.htmlTo use SIM card video call, you should check the requirements below: 1) Video call requires network/SIM card support, please contact your SIM operator to make sure you have the video call service.
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-use-a-SIM-card-to-do-video-calls.html1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
/content/global/global/en/service-support-mobile/tcl10-5g/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlThe first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.htmlGoogle Assistant Button only work while phone screen is unlocked.
/content/global/global/en/service-support-mobile/tcl10-5g/What-can-I-do-if-the-Google-Assistant-Button-of-my-device-does-not-work-while-phone-screen-is-locked.htmlQ1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl10-5g/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlIn Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
/content/global/global/en/service-support-mobile/tcl10-5g/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.htmlThe first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-change-the-language-of-the-device.htmlIf you’re a parent, this new Android 10 feature is exactly for you. Family Link is a set of tools that parents can use to set daily screen time limits, device bedtime, time limits on specific apps, and more for their kids. They can also review the apps children install on their devices and see their usage.
/content/global/global/en/service-support-mobile/tcl10-5g/What-can-I-do-if-there-is-Family-Link-prompt-in-notification-bar.htmlIf there is no 5G indicator: 1) Contact your SIM card operator to check whether 5G service availability
/content/global/global/en/service-support-mobile/tcl10-5g/Why-there-is-no-5G-signal-icon-on-my-screen.htmlGo to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-set-up-my-SD-card.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlGo to “Settings” -> “Accessibility” -> “Accessibility Menu” ->touch the toggle to “On” position->touch
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-activate-the-accessibility-menu.htmlYou can back up your data using the following steps. 1) Go “Settings
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-back-up-my-data-to-google-drive-on-the-device.html1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
/content/global/global/en/service-support-mobile/tcl10-5g/Why-does-my-face-unlock-function-work-slowly-or-fail.htmlPlease go to “Settings”->”Accessibility”->”Magnification”, disable “Magnify with tripe-tap”
/content/global/global/en/service-support-mobile/tcl10-5g/When-I-quickly-touch-on-display-three-times-the-smartphone-makes-a-zoom-on-display-How-can-I-stop-this-feature.htmlThere have been some under-the-hood changes to Wi-Fi in Android 10, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl10-5g/How-does-my-phone-connect-to-a-Wi-Fi-network.htmlYou may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl10-5g/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.htmlYou can change the “app permission” in “Settings” -> “Apps”
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-change-the-permissions-for-my-apps.htmlThere’re 4 ways to silence the ringer before answering a call
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlYour screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
/content/global/global/en/service-support-mobile/tcl10-5g/What-can-I-do-if-my-phone-screen-become-black-item.htmlAndroid has always featured navigation buttons, including a back button — but they’re now going away with Android 10 in favor of a new gesture-based navigation system.
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-active-gesture-navigation-hide-the-navigation-bar.htmlYou can back up your data to google drive using the following steps.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-back-up-my-data-on-the-device.htmlWhen you touch and hold a notification on status bar, there will be two options appear “Alerting” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-manage-app-notification-quick-and-easy.htmlTalkback is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-use-the-Talkback-feature.htmlTouch “File Manager” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc. you want to move -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-20e/image10.png"> icon at the top right corner on the screen -> touch “Move” -> touch the SD card icon -> select a files and touch Move icon at the bottom right of the corner on the screen.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmlPlease go to “Settings”->”Display”->”Font size”.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-change-font-size-on-display.htmlYou can use the following steps to reset your phone in the boot status.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-perform-a-factory-reset-on-my-phone.htmlGo to “Settings” -> “System” -> “Languages & input” -> “Advanced” ->“Autofill service”.
/content/global/global/en/service-support-mobile/tcl-20e/What-is-the-Autofill-function.htmlYou can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-check-the-devices-model-number,-Android-version,-CPU-information,-RAM-&-Storage-information,-battery-capacity.htmlTo use SIM card video call, you should check the requirements below:
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-use-a-SIM-card-to-do-video-calls.htmlThe first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.htmla. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain.
/content/global/global/en/service-support-mobile/tcl-20e/What-can-I-do-if-my-phone-screen-is-yellowing.htmlThe first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-change-the-language-of-the-device.htmlYou can activate three way calling as follows:
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-activate-three-way-calling.html1) Install the SIM card with your contacts on it in your new phone.
/content/global/global/en/service-support-mobile/tcl-20e/How-to-import-your-contacts-directly-into-your-Google-Account.htmlAndroid has always featured navigation buttons, including a back button — but they’re now going away with Android 11 in favor of a new gesture-based navigation system.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-active-gesture-navigation-hide-the-navigation-bar.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-activate-the-accessibility-menu.html1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail.
/content/global/global/en/service-support-mobile/tcl-20e/Why-does-my-face-unlock-function-work-slowly-or-fail.htmlWhen your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlThis phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl-20e/What-should-I-do-when-I-insert-or-remove-a-SIM-card.htmlYou can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-take-a-screenshot.htmlYou may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl-20e/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-turn-on-USB-debugging.htmlWhen you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Slient
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-manage-app-notification-quick-and-easy.htmlTalkBack is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-use-the-Talkback-feature.htmlTouch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch the
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmlYou can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-perform-a-factory-reset-on-my-phone.htmlYou have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-check-the-IMEI-number-of-my-device.htmlGo to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
/content/global/global/en/service-support-mobile/tcl10-5g/What-is-the-Autofill-function.htmlIf you want to format SD card as portable after it has been set as internal in your device, go to “Settings” -> “Storage” -> “xxx SD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->”ERASE &
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-format-SD-card-as-portable-after-SD-card-has-been-set-as-internal-memory-in-my-device.htmlThe Three way calling / multi-conference call function requires network/SIM card support. If your SIM card isn’t activated to provide these functions by your service provider, the device will show an “Unable to make conference calls” message if you try to use them. Please contact
/content/global/global/en/service-support-mobile/tcl10-5g/Why-couldn-t-I-use-three-ways-calling-multi-conference-call-function-Why-does-it-say-Can-t-conference-calls-when-I-use-the-conference-call-function.htmlCheck whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain
/content/global/global/en/service-support-mobile/tcl10-5g/What-can-I-do-if-my-phone-screen-is-yellowing.htmlYou can activate three way calling as follows: 1) Call the first
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-activate-three-way-calling.html1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
/content/global/global/en/service-support-mobile/tcl10-5g/How-to-import-your-contacts-directly-into-your-Google-Account.htmlTo turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-turn-on-USB-debugging.html1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl10-5g/What-kinds-of-inappropriate-phone-use-may-potentially-damage-the-battery.htmlWhen your device connects to a PC, the device will ask you which mode you want to use
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlThis phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl10-5g/What-should-I-do-when-I-insert-or-remove-a-SIM-card.htmlYou can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-take-a-screenshot.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl10-5g/What-to-do-with-my-used-terminals.htmlAndroid 10 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagr
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-active-Live-Caption-on-my-device.htmlGoogle Lens can automatically recognize and search within the content which appears in the lens. There’re 3 ways to use the Google Lens function
/content/global/global/en/service-support-mobile/tcl10-5g/What-is-Google-Lens.html1) If this issue only occurs in certain places, move to a location with a strong signal and try again
/content/global/global/en/service-support-mobile/tcl10-5g/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmlYou can back up your data to google drive using the following steps.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-back-up-my-data-on-the-device.htmlWhen you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Silent”.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-manage-app-notification-quick-and-easy.htmlTalkback is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-use-the-Talkback-feature.htmlTouch “File Manager” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc. you want to move -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-tabmax-10-4/image2.png"> icon at the top right corner on the screen -> touch “Move” -> touch the SD card icon -> select a files and touch Move icon at the bottom right of the corner on the screen.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html1) Too many apps running in the background or if the system cache has not been cleared may cause your device's system to lag. Touch the Menu key in the bottom corner of screen to view recently used applications, touch “Clear all”.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/What-should-I-do-if-my-device-system-lags-or-freezes.htmlPlease go to “Settings”->”Display”->”Font size”.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-change-font-size-on-display.html1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlThe first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.htmlThere have been some under-the-hood changes to Wi-Fi, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-does-my-tablet-connect-to-a-Wi-Fi-network.htmlYou may need to enter the original Google account that was used on this tablet after you execute a factory data reset, otherwise you will not be able to use the tablet. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/What-can-I-do-if-my-tablet-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.htmlAndroid brings a feature - built-in screen recording. This lets you use easily-accessible controls within the tablet to create a video of what's on your screen, similar to screenshots. You can even record the sound of your tablet, or use the mic to narrate what you're doing.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-create-a-video-of-what's-on-the-screen.htmlGo to “Settings” -> “Storage” -> “XXSD card” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-tabmax-10-4/image2.png"> icon at the top right corner-> “Storage settings” -> “Format”->” FORMAT SD CARD”.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-format-SD-card-in-my-device.htmlIn “Digital Wellbeing & parental controls”, you can customize the time limit for using the tablet so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.html1) You can swipe up with 3 fingers on the screen to active split mode.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-use-float-window--split-screen.htmlThe first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-change-the-language-of-the-device.htmlYou can use the following steps to reset your tablet in the boot status.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-perform-a-factory-reset-on-my-tablet.htmlThe Accessibility Menu provides a large on-screen menu to control your tablet. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-turn-on-USB-debugging.htmlGo to “Settings” -> “Storage” -> touch Portable storage “XX SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-browse-my-SD-card.htmlPlease go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification with triple-tap”
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/When-I-touch-on-display-makes-a-zoom-on-display.htmlWhen your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-connect-my-tablet-to-a-PC-via-a-USB-cable.htmlYou can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-take-a-screenshot.htmla. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the color temperature of your display to reduce eye strain.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/What-can-I-do-if-my-tablet-screen-is-yellowing.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/What-to-do-with-my-used-terminals.html1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/What-kinds-of-tablet-use-may-potentially-damage-the-battery.htmlThe Android security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-change-the-permissions-for-my-apps.htmlYou have 2 ways to check the serial number information:
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-check-the-Serial-number-Wi-Fi-version-of-my-device.htmlThere’s no gesture indicator on the screen under new gesture navigation mode, but you can switch back to the three-button navigation system of old if you want to.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-do-if-navigation-buttons-disappear-on-my-screen.htmla) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.htmlTouch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch and hold the data which you want to move, and then touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-nxtpaper-10s/image3.png"> icon at the right side of the data -> touch “Move” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-nxtpaper-10s/image4.png"> icon (SD card) -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-nxtpaper-10s/image5.png"> icon at the bottom right corner.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmlPlease go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-change-font-size-on-display.htmlAndroid 11 introduces a new feature - built-in screen recording. This lets you use easily-accessible controls within the device to create a video of what’s happening on your screen, similar to take a screenshot. You can even record the sounds produced by your device, or use the mic to narrate what you’re doing.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-create-a-video-of-whats-on-the-screen.htmlWhen you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-manage-app-notifications-quickly-and-easily.htmlWhen your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-connect-my-device-to-a-PC-via-a-USB-cable.htmla) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-device-auto-powers-off.htmla) Clear the cache of the app.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmla) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-devices-battery-drains-under-normal-use.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-turn-on-USB-debugging.htmlYou can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-take-a-screenshot.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-to-do-with-my-used-terminals.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-change-the-permissions-for-my-apps.htmlPlease note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-display-screen-broken.htmlTouch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch and hold the data which you want to move, and then touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-nxtpaper-10s/image3.png"> icon at the right side of the data -> touch “Move” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-nxtpaper-10s/image4.png"> icon (SD card) -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-nxtpaper-10s/image5.png"> icon at the bottom right corner.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmla) Try to restart your device.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-device-system-lags-or-freezes.htmlPlease go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-change-font-size-on-display.htmlAndroid 11 introduces a new feature - built-in screen recording. This lets you use easily-accessible controls within the device to create a video of what’s happening on your screen, similar to take a screenshot. You can even record the sounds produced by your device, or use the mic to narrate what you’re doing.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-create-a-video-of-whats-on-the-screen.htmlWhen you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-manage-app-notifications-quickly-and-easily.htmla) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-I-cannot-turn-on-the-camera-app.htmlWhen your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-connect-my-device-to-a-PC-via-a-USB-cable.htmla) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-device-auto-powers-off.htmla) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlWarning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-perform-a-factory-reset-on-my-device.htmlTo remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT”->touch “OK” to confirm.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-to-remove-Google-account-from-your-device.htmlMethod1:
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-use-the-split-screen-function.htmlThere are several ways to back up your data.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-do-I-back-up-my-device-data.htmlWhen opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-change-the-language-of-the-device.htmlGo to “Settings” -> “Storage” -> touch Portable storage “XX SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-set-up-my-SD-card.htmla) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-device-cannot-power-on.htmlThe Accessibility Menu provides a large on-screen menu to control your device. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-turn-on-USB-debugging.htmlBefore upgrading your device:
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-upgrade-my-device.htmlYou can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-take-a-screenshot.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-change-the-permissions-for-my-apps.htmla) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-device-reboots-by-itself.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.htmlA warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-can-I-do-if-my-device-heats-up.htmlYou have 2 ways to check the Serial number information:
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-check-the-Serial-number-of-my-device.htmla) Try to restart your device.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-device-system-lags-or-freezes.htmla) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-I-cannot-turn-on-the-camera-app.htmlThere’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-the-navigation-buttons-disappear-from-my-screen.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.htmla) Try to set a high device size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select HIGH PIXEL->touch “Video quality”->select high quality(4K>1080P>720P>480P)
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.htmla) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlWarning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-perform-a-factory-reset-on-my-device.htmlTo remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT”->touch “OK” to confirm.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-to-remove-Google-account-from-your-device.htmlTry to reset or update your device. (Refer to Q How can I perform a factory reset on my device & Q How can I upgrade my device).
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.htmlMethod1:
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-use-the-split-screen-function.htmlThere are several ways to back up your data.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-do-I-back-up-my-device-data.htmlWhen opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-change-the-language-of-the-device.htmlGo to “Settings” -> “Storage” -> touch Portable storage “XX SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-set-up-my-SD-card.htmla) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-device-cannot-power-on.htmlThe Accessibility Menu provides a large on-screen menu to control your device. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-activate-the-accessibility-menu.htmlBefore upgrading your device:
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-upgrade-my-device.htmlAndroid security tools function by limiting your apps’ access to your device’s serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmla) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-device-reboots-by-itself.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.htmlA warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-can-I-do-if-my-device-heats-up.htmlYou have 2 ways to check the Serial number information:
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-check-the-Serial-number-of-my-device.htmlPlease note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-display-screen-broken.htmlThere’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-the-navigation-buttons-disappear-from-my-screen.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.htmla) Try to set a high device size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select HIGH PIXEL->touch “Video quality”->select high quality(4K>1080P>720P>480P)
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.htmlTry to reset or update your device. (Refer to Q How can I perform a factory reset on my device & Q How can I upgrade my device).
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.htmla) Clear the cache of the app.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmla) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-devices-battery-drains-under-normal-use.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-to-do-with-my-used-terminals.htmlAndroid security tools function by limiting your apps’ access to your device’s serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmla) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.htmla) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl-30-se/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.htmlThere are two ways to transfer data.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmla) Try to restart your device.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-device-system-lags-or-freezes.htmlPlease note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-display-screen-broken.htmlPlease go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-change-font-size-on-display.htmlSwipe down to access the quick settings from any screen, and then click the “Screen recorder” icon to create your recording (slide to the left to view it on the second page).
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-create-a-video-of-whats-on-the-screen.htmlWarning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-perform-a-factory-reset-on-my-phone.htmlWhen you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-manage-app-notifications-quickly-and-easily.htmla) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-I-cannot-turn-on-the-camera-app.htmlIf you have issues accessing the internet when using mobile data traffic, please try the following:
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-device-cannot-connect-to-the-internet-using-mobile-data.htmlYou have several ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-check-the-IMEI-number-of-my-device.htmla) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-device-auto-powers-off.htmlThere’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-the-navigation-buttons-disappear-from-my-screen.htmlWhen your phone connects to a PC, a pop up window will appear to ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-connect-my-phone-to-a-PC-or-another-device-via-a-USBOTG-cable.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.htmlTo use your SIM card when making a video call, please check the requirements below:
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-use-a-SIM-card-to-make-video-calls.htmla) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen-> touch “Video quality”->select high quality(1080P>720P>480P).
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.htmlPlease check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.htmlTo remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT” to confirm.
/content/global/global/en/service-support-mobile/tcl-30-se/How-to-remove-Google-account-from-your-device.htmlIf this issue occurs during a call:
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-there-is-no-sound-or-poor-audio-on-my-device.htmlTry to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.htmlMethod1:
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-use-the-split-screen-function.htmlThere are several ways to back up your data.
/content/global/global/en/service-support-mobile/tcl-30-se/How-do-I-back-up-my-device-data.htmla) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlWhen opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-change-the-language-of-the-device.htmlInsert SD card->Into Drop down status bar->Click the “SD card” notification ->touch “Portable storage” ->touch “Done”. Then go to “Settings” -> “Storage” ->Select “SD CARD” in the selection box, and then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-set-up-my-SD-card.htmla) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-device-cannot-power-on.htmla) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-fingerprint-unlock-function-works-slowly-or-fails.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmla) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-devices-battery-drains-under-normal-use.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-turn-on-USB-debugging.htmla) Check your device memory availability as it might be full.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-device-cannot-send-or-receive-messages.htmlBefore upgrading your device:
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-upgrade-my-device.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-30-se/What-to-do-with-my-used-terminals.htmlAndroid security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-30-se/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-change-the-permissions-for-my-apps.htmla) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-device-reboots-by-itself.htmlThere are several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlA warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-mobile/tcl-30-se/What-can-I-do-if-my-device-heats-up.htmla) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlIf you are abroad
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-device-is-always-searching-for-a-network-or-if-no-operator-name-is-displayed.htmlYou can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-take-a-screenshot.htmla) Try to restart your phone.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-device-network-signal-is-weakthere-is-a-low-reception-level.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.htmla) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmlSuper Bluetooth function supports connection with up to 4 audio devices at the same time to create a richer listening experience.
/content/global/global/en/service-support-mobile-old/tclplex/Can-my-phone-connect-to-several-Bluetooth-speakers-at-the-same-time.htmlTouch the “Music” app from home or under the main menu. You will find four libraries in which all songs are classified: Favorites, Songs, Artists and Albums. Choose the music you want to listen to and touch it to play.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-play-music.htmlYou can follow below steps to reset your phone in boot status. 1) Go to “Settings”. 2) Touch “System”
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-perform-a-factory-reset-on-my-phone.html1) Touch the key at the bottom right corner of the screen, the recently used applications will then appear.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-use-split-screen.htmlPress the volume down key and touch the Settings icon .
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-quickly-adjust-the-volume-of-media-alarms-and-ringtones.htmlYou have 3 ways to check the IMEI information: Way 1: Check the IMEI information from the IMEI label which was stuck to the device body.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-check-the-IMEI-number-of-my-device.htmlWe recommend that you do not use the phone for long periods of time while it is charging, as it will harm your battery.
/content/global/global/en/service-support-mobile-old/tclplex/Can-I-use-my-phone-while-charging.htmlIn order to protect your personal information, you can adjust your phone’s lock settings by accessing the main menu and selecting: “Settings” -> “Security & location” -> “Screen lock” and then touching the type of lock you would like to use.
/content/global/global/en/service-support-mobile-old/tclplex/How-do-I-set-the-screen-lock.htmlPlease press and hold the home button to enter Google Assistant.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-use-Google-Assistant.htmlLocation API is a fused location provider. The fused location provider is a location API in Google play services that intelligently combines different signals to provide the location information that your app needs. It manages the underlying location technologies, such as GPS and Wi-Fi, and provides a simple API that you can use to specify the required qualify of service.
/content/global/global/en/service-support-mobile-old/tclplex/What-is-location-API.htmlYou can set the wallpaper by accessing the main menu and going to -> “Settings” -> “Wallpaper & theme” -> “Wallpaper”. Select a wallpaper source from “Static
/content/global/global/en/service-support-mobile-old/tclplex/How-do-I-change-the-wallpaper.htmlQ1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
/content/global/global/en/service-support-mobile-old/tclplex/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlYou can customize a variety of powerful Smart Key functions, making use of the phone more convenient.
/content/global/global/en/service-support-mobile-old/tclplex/How-to-set-the-Smart-Key.html1) Touch the “Settings” icon from the Home screen or under the main menu. 2) Touch “Sound”. 3) Touch “Do Not Disturb preferences”.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-set-priority-interruptions.htmlAccess the main menu, touch the “Phone” app and then touch to check recent call records. The call log tab will show recent calls. There are three different coloured arrow icons beside a call to indicate the call type.
/content/global/global/en/service-support-mobile-old/tclplex/Where-can-I-check-recent-call-records.htmlUse the following steps to delete a message: 1) Touch to open the message. 2) Touch and hold the message that you want to delete for a few seconds.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-delete-messages.htmlYou can check recently used applications very easily. Just touch the Menu key in the bottom right corner of the screen and your recently used applications will appear.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-switch-to-recently-used-apps.htmlInsert SD card -> Swipe down the notification bar -> Press “SET UP” -> Choose “Use as portable storage” and touch “NEXT” -> Touch “DONE”.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-set-up-my-SD-card.htmlYou can check your photos by visiting the Gallery app. Photos can be sorted by Moments or Albums.
/content/global/global/en/service-support-mobile-old/tclplex/Where-can-I-check-my-photos.htmlThe warning is a normal recommendation message and not harmful to the battery or phone. Your phone will start recharging after returning to its normal temperature. You can follow the actions below to make your phone return to its normal temperature:
/content/global/global/en/service-support-mobile-old/tclplex/What-can-I-do-when-a-warning-the-phone-stops-charging-pops-up.htmlThe warning is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is a recommendation message and not harmful to the battery or phone even if the phone feels hot.
/content/global/global/en/service-support-mobile-old/tclplex/What-can-I-do-when-my-phone-displays-a-pop-up-warning-of-high-temperature.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlPlease go to “Settings” -> “Accessibility” -> “Accessibility Menu” -> activate “Use Accessibility Menu” -> “OK” -> the accessibility menu icon will appear on the navigation bar.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-activate-the-accessibility-menu.htmlYou can use the following steps to rename your Bluetooth device. 1) Touch “Settings”. 2) Touch “Network & connection”
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-change-the-name-of-my-Bluetooth-device.html1) Using a non-standard charger instead of the official charger. 2) Using damaged cables or chargers, or charging when moisture is present, which can cause fire, electric shock, injury, or damage your phone or other property.
/content/global/global/en/service-support-mobile-old/tclplex/What-kinds-of-inappropriate-phone-use-may-potentially-damage-the-battery.htmlUse the following steps to add numbers in a message to your contacts: Open the message -> Touch the number in a message which you want to add to the
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-add-the-number-in-a-message-to-the-contacts.html1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail.
/content/global/global/en/service-support-mobile-old/tclplex/Why-does-my-face-unlock-function-work-slowly-or-fail.htmlFollow the steps below to import contacts: 1) Touch the “Contacts” app to open the contact screen. 2) Touch in the top right corner of screen to reveal a menu.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-import-contacts-from-my-SIM-card.htmlWhen your device connects to a PC, the device will ask you which mode you want to use. To transfer data between the device and computer, select “Transfer files” mode. To transfer data to camera specific software on your PC, or when MTP mode is not supported, select “Transfer photos (PTP)” mode.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlIf you have a Google Account, any contacts associated with that account are automatically backed up by Google. This means all of your contacts are always available on the web and can be synced to any Android phone which is set up with the same account.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-back-up-my-phone-number-and-contacts-to-my-Google-account.html1) If there is another call coming in, you will get a notification on the screen and a ringtone notification. 2) You can answer the new call directly, and at the same time the other call will be placed on hold.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-hold-and-answer-another-call.htmlNote: If your product is turned off, the alarm clock will not ring. Use the following steps to change the ringtone of the alarm. 1) Touch and open the “Clock” app.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-change-the-ringtone-of-the-alarm.htmlYou can back up your data using the following steps. 1) Go “Settings”. 2) Touch “System”
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-back-up-my-data-on-the-phone.htmlYou can edit the quick response text in the “Phone” app. Press the menu key in the top right corner of screen -> “Settings” ->“Quick responses”.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-set-a-quick-response-for-calls.htmlWi-Fi is a wireless networking technology that can provide internet access at distances of up to 100 meters, depending on the Wi-Fi router and your surroundings.
/content/global/global/en/service-support-mobile-old/tclplex/How-does-my-phone-connect-to-a-Wi-Fi-network.htmlAfter Android 8.0, Google emphasize the fluency in Multitask processing scene. Picture-in-picture mode brings you a more fluent operation experience.
/content/global/global/en/service-support-mobile-old/tclplex/How-do-I-use-the-picture-in-picture-function.htmlGo to “Settings” -> “Security & location” -> “Google Play Protect”. Google has launched the Google Play Protect function, which can be regarded as a virus scanner for Android applications. So far, the Google Play Protect team has scanned more
/content/global/global/en/service-support-mobile-old/tclplex/What-is-Google-Play-Protect.htmlAfter Android 8.0, Google has made improvements to Android's notification functions by adding a new Notification Dots feature. It’s a small loop point above an application icon which only appears when the app has unread notifications. When you press and
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-use-the-Notification-Dots-feature.htmlSome Bluetooth devices have multiple profiles. Profiles can include the ability to transmit your conversations, play music in stereo, or transfer files or other data. You can select which profiles you want to use with your phone. You can also change the name of the Bluetooth device.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-configure-or-unpair-a-Bluetooth-device.htmlYou can take high pixel photos by opening the “Camera” app -> “MORE” -> “HIGH PIXEL (48M/24M)” -> Touch the shutter to take photos.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-take-high-pixel-photos.htmlGoogle Lens can automatically recognize and search within the content which appears within the lens. There are 3 ways to use the Google Lens function: Way 1: touch the “Camera” app -> touch the Google Lens icon
/content/global/global/en/service-support-mobile-old/tclplex/What-is-Google-Lens.htmlYou can check the information by accessing into main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-check-the-device-s-model-number-Android-version-and-Kernel-version.htmlYou can take photos/videos to record nighttime moments in the following ways: 1) Open “Camera” app -> “MORE” -> “SUPER NIGHT” -> Touch the shutter to take a photo.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-take-better-photos-videos-at-night.htmlYou can change the “App permissions” in “Settings” -> “Apps” -> “App permissions” -> Select a topic. Use the toggles to switch individual permissions on or off.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-change-the-permissions-for-my-apps.htmlOn Android 8.1 or above, the boot time of the Pixel device only needs half of the previous boot time. The start up speed of applications has also been improved.
/content/global/global/en/service-support-mobile-old/tclplex/Is-my-mobile-phone-system-faster-than-the-previous-system-application-startup-program.htmlThere are two ways to hide the navigation bar: Way 1: Touch “Settings” -> “Display” -> “Navigation bar” -> “Buttons” -> “Button layout”. Choose the pattern in “Hide navigation
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-hide-the-navigation-bar-Back-Home-and-Recent-keys.htmlYou can touch to mute your microphone.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-switch-to-mute-mode-during-a-call.htmlYou can stop any currently playing music by swiping down the notification bar and touching the icon.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-stop-the-music-which-is-playing.htmlChange language of your phone by accessing into main menu -> “Settings” -> “System”->
/content/global/global/en/service-support-mobile-old/tclplex/chang-the-language-of-the-device.htmlSome network administrators require you to connect to internal or external network resources via a proxy server. By default, the Wi-Fi networks are not configured to connect via a proxy, but you can use the following steps to change that for each Wi-Fi network you’ve added.
/content/global/global/en/service-support-mobile-old/tclplex/How-do-I-configure-proxy-settings-for-a-Wi-Fi-network.htmlThe incoming call screen will open when you receive a phone call. It shows caller ID and any additional information about the caller that you have saved in Contacts. If you receive a phone call:
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-answer-or-divert-a-call.htmlThe first time you turn on the phone, you will see a welcome screen. You can start to set up your phone by following the
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-set-up-my-device.htmlYou can activate Adaptive brightness using the following methods: Go to “Settings” -> “Display” -> “Adaptive brightness”.
/content/global/global/en/service-support-mobile-old/tclplex/What-is-Adaptive-brightness.htmlYou can enhance the display effect by accessing the main menu -> “Settings” -> “NXTVISION” -> Use the toggle switch to turn on “Multimedia Enhancement” -> Use the toggle switch to turn on “SDR to HDR”.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-enhance-the-display-effects-of-my-phone.htmlYou can add attachments for an MMS as follows: 1) Open the “Messages” app.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-add-an-attachment-to-an-MMS.htmlGo to “Settings” -> “System” -> “Languages & input”-> “Autofill service”. For the most commonly used applications on user devices, the Autofill service will help
/content/global/global/en/service-support-mobile-old/tclplex/What-is-the-Autofill-function.htmlThe Three way calling / multi-conference call function requires network/SIM card support. If your SIM card isn’t activated to provide these functions by your service provider, the device will show a “Unable to conference calls” message if you try to use it. Please contact your service provider to enable multi-conference call service for your SIM card.
/content/global/global/en/service-support-mobile-old/tclplex/Why-can-not-I-use-the-Three-way-calling-multi-conference-call-function-Why-does-it-say-Unable-to-conference-calls-when-I-use-conference-call-function.htmlBluetooth is a short-range wireless communications technology used to communicate between devices over a distance of about 8 meters.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-turn-on-Bluetooth-and-pair-with-another-Bluetooth-device.htmlUse the following steps to set an MP3 as the phone ringtone after downloading it to your device: 1) Touch the “Settings” icon from the Home screen or under the main menu. 2) Touch “Sound”.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-set-an-MP3-as-a-ringtone.htmlAn icon will appear on the top of the screen when you receive a notification. You may also hear a sound notification depending on your sound settings. From the notification bar, you can:
/content/global/global/en/service-support-mobile-old/tclplex/How-do-I-interact-with-the-status-bar.htmlGoogle play music doesn't support SD hot plug-in. If you are listening to a song stored on the SD card, it will stop after you pull out the SD card.
/content/global/global/en/service-support-mobile-old/tclplex/Why-does-the-music-suddenly-stop-while-I-pull-out-the-SD-card.htmlYou can activate three way calling as follows: 1) Call the first person. 2) Touch “Add call”, then you can choose
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-activate-three-way-calling.htmlWhen you have a new voicemail message, it appears in the notification bar. Swipe down to access the status bar and touch the notification to access the message.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-listen-to-voicemail.htmlTo turn on the USB debugging, use the following steps: 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-turn-on-USB-debugging.html1) Touch the “Settings” icon from the Home screen. 2) Touch “System”.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-change-the-input-method.htmlIt depends on your carrier and service plan; your phone may connect automatically to your carrier’s available data network, or you may need to insert a SIM card or configure details for a specific carrier.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-connect-to-a-mobile-network.htmlUse the following steps to forward messages: 1) Touch to open the message.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-forward-a-message-to-other-contacts.htmlUsers can easily share what's on their screens by taking screenshots. Hardware buttons let them snap a screenshot and store it locally
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-take-a-screenshot.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile-old/tclplex/What-to-do-with-my-used-terminals.htmlYou may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile-old/tclplex/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.htmlPlease go to “Settings” -> “Apps” -> “View all xx apps” -> touch the menu icon in the top right corner of the screen -> “Show system” -> “System UI” -> “App notifications” -> Uncheck Battery and Screenshots.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-turn-off-system-notifications-such-as-battery-notifications-and-screenshots.htmlGo to “Settings” -> “Network & connection” -> “Wi-Fi” -> “Wi-Fi preferences” -> “Turn on Wi-Fi automatically” (Wi-Fi will automatically turn back on near high-quality saved networks, like your home network).
/content/global/global/en/service-support-mobile-old/tclplex/How-do-I-make-my-device-tur-on-Wi-Fi-automatically.htmlTo add new applications on the Home screen, swipe your finger up from the bottom of the screen on the Home screen to see all applications. Long-press and drag an application to your desired screen.
/content/global/global/en/service-support-mobile-old/tclplex/How-do-I-add-new-apps-or-widgets-to-the-Home-screen.htmlIn the past, it took many steps to locate an address and navigate to it. First, you had to find the information, then highlight the text, copy it, open the map app, paste it in, and start to navigate to it. Android 8.0 saves you a lot of time
/content/global/global/en/service-support-mobile-old/tclplex/How-do-I-use-the-Smart-Text-Selection-function.htmlYour Camera app is a combination of camera and camcorder. The screen acts as the viewfinder. 1) Touch the “Camera” icon from the Home screen or under the main menu.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-take-photos-with-the-camera.htmlMethod 1: To activate vibration mode, press the Down/Up Volume key. -> Touch the ring icon in the pop-up window.
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-change-from-ringtone-to-vibration.htmlThere are 4 ways to silence the ringer before answering a call: Way 1: Press the Volume Down/Up or Power button on the side of your device. Way 2: Enable the Gesture function by going to the “Phone” app and pressing
/content/global/global/en/service-support-mobile-old/tclplex/How-can-I-silence-the-ringtone-of-an-incoming-call.htmla) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl-30-5g/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.htmla) Try to restart your device.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-my-device-system-lags-or-freezes.htmlPlease go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-change-font-size-on-display.htmlSwipe down to access the quick settings from any screen, and then click the “Screen recorder” icon to create your recording (slide to the left to view it on the second page).
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-create-a-video-of-whats-on-the-screen.htmlWarning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-perform-a-factory-reset-on-my-phone.htmlIf there is no 5G indicator:
/content/global/global/en/service-support-mobile/tcl-30-5g/Why-is-there-no-5G-signal-icon-on-my-screen.htmlIf you have issues accessing the internet when using mobile data traffic, please try the following:
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-my-device-cannot-connect-to-the-internet-using-mobile-data.htmlThere are several ways to check the IMEI information.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-check-the-IMEI-number-of-my-device.htmla) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-my-device-auto-powers-off.htmlTo use your SIM card when making a video call, please check the requirements below:
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-use-a-SIM-card-to-make-video-calls.htmla) Try to set a high photo size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select “50MP (4:3) - HIGH PIXEL”->touch “Video quality”->select high quality(1080P>720P>480P) .
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.htmlPlease check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.htmla) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmla) Please check the support information on your device’s packaging to see whether it supports NFC functionality.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-the-NFC-Near-Field-Communication-function-doesnt-work.htmlIf this issue occurs during a call:
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-there-is-no-sound-or-poor-audio-on-my-device.htmlTry to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.htmlMethod1:
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-use-the-split-screen-function.htmlThere are several ways to back up your data.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-do-I-back-up-my-device-data.htmlWhen opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-change-the-language-of-the-device.htmla) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-my-device-cannot-power-on.htmla) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-my-fingerprint-unlock-function-works-slowly-or-fails.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-turn-on-USB-debugging.htmla) Check your device memory availability as it might be full
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-my-device-cannot-send-or-receive-messages.htmlSwipe up to access the search interface from any home screen, and then input the name of the application.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-find-apps-quickly.htmlWhen your device connects to a PC, the device will ask you which mode you want to use. Or click “Settings”-> “Connections” -> click “USB connection” to select the mode.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlBefore upgrading your device:
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-upgrade-my-device.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-30-5g/What-to-do-with-my-used-terminals.htmla) Make sure the “Multi-screen Share” tool is installed on the computer. You have two ways to install the tool.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-use-the-Multi-screen-Share-function.htmlAndroid security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-30-5g/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic ->click an app, check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-change-the-permissions-for-my-apps.htmla) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-my-device-reboots-by-itself.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.htmlA warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-can-I-do-if-my-device-heats-up.htmla) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.htmlPlease note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-my-display-screen-broken.htmlIf you are abroad
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-my-device-is-always-searching-for-a-network-or-if-no-operator-name-is-displayed.htmlPlease go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-change-font-size-on-display.htmlAndroid 11 introduces a new feature - built-in screen recording. This lets you use easily-accessible controls within the device to create a video of what’s happening on your screen, similar to take a screenshot. You can even record the sounds produced by your device, or use the mic to narrate what you’re doing.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-create-a-video-of-whats-on-the-screen.htmlWhen you touch and hold a notification on the status bar, two options will appear “Alerting” and “Silent”.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-manage-app-notifications-quickly-and-easily.htmla) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-I-cannot-turn-on-the-camera-app.htmlIf you have issues accessing the internet when using mobile data traffic, please try the following:
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-my-device-cannot-connect-to-the-internet-using-mobile-data.htmlWhen your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-connect-my-device-to-a-PC-via-a-USB-cable.htmlYou have 3 ways to check the IMEI information:
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-check-the-IMEI-number-of-my-device.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.htmlTo use your SIM card when making a video call, please check the requirements below:
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-use-a-SIM-card-to-make-video-calls.htmla) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select HIGH PIXEL->touch “Video quality”->select high quality(1080P>480P)
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.htmlPlease check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.htmlWarning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-perform-a-factory-reset-on-my-device.htmlIf this issue occurs during a call:
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-there-is-no-sound-or-poor-audio-on-my-device.htmlTry to reset or update your device. (Refer to Q How can I perform a factory reset on my device & Q How can I upgrade my device).
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.htmlMethod1:
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-use-the-split-screen-function.htmlThere are several ways to back up your data.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-do-I-back-up-my-device-data.htmla) Clear the cache of the app.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlWhen opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-change-the-language-of-the-device.htmlYour device uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmlThe Accessibility Menu provides a large on-screen menu to control your device. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-turn-on-USB-debugging.htmla) Check your device memory availability as it might be full
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-my-device-cannot-send-or-receive-messages.htmlBefore upgrading your device:
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-upgrade-my-device.htmlYou can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-take-a-screenshot.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-to-do-with-my-used-terminals.htmla) Try to restart your device.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-my-device-network-signal-is-weakthere-is-a-low-reception-level.htmlAndroid security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-change-the-permissions-for-my-apps.htmla) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.htmlThere’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlThere’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-the-navigation-buttons-disappear-from-my-screen.htmla) Please check the support information on your device’s packaging to see whether it supports Multi-screen Share functionality.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-the-Multi-screen-Share-connection-fails.htmlIf you are abroad
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-my-device-is-always-searching-for-a-network-or-if-no-operator-name-is-displayed.htmla) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-I-cannot-turn-on-the-camera-app.htmlThere’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-the-navigation-buttons-disappear-from-my-screen.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.htmlTo remove your google account, go to “Settings”->“Users & Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT” on the pop up windows.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-to-remove-Google-account-from-your-device.htmla) Clear the cache of the inbuilt app.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmla) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-my-devices-battery-drains-under-normal-use.htmlYou can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-take-a-screenshot.htmla) Try to restart your phone.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-my-device-network-signal-is-weakthere-is-a-low-reception-level.htmla) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmlThere are several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlWhen you touch and hold a notification on the status bar, two options will appear “Alerting/Prioritised” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-manage-app-notifications-quickly-and-easily.htmla) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl-305i/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.htmlTouch “Files” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch and hold the data which you want to move, and then touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-305i/image3.png"> icon at the right side of the data -> touch “Move to” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-305i/image4.png"> icon (SD card) -> select the folder where you want to put->touch “Move here”.
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.htmla) Try to restart your device.
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-my-device-system-lags-or-freezes.htmlPlease note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-my-display-screen-broken.htmlIf you are abroad
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-my-device-is-always-searching-for-a-network-or-if-no-operator-name-is-displayed.htmlPlease go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-change-font-size-on-display.htmlWarning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-perform-a-factory-reset-on-my-phone.htmlWhen you touch and hold a notification on the status bar, two options will appear “Alerting” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-manage-app-notifications-quickly-and-easily.htmla) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-I-cannot-turn-on-the-camera-app.htmlIf you have issues accessing the internet when using mobile data traffic, please try the following:
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-my-device-cannot-connect-to-the-internet-using-mobile-data.htmlYou have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-check-the-IMEI-number-of-my-device.htmla) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-my-device-auto-powers-off.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.htmlTo use your SIM card when making a video call, please check the requirements below:
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-use-a-SIM-card-to-make-video-calls.htmla) Try to set a high photo size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select “13MP” ,touch “Video quality”->select “1080P”
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.htmlPlease check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.htmla) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.htmlTo remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT”.
/content/global/global/en/service-support-mobile/tcl-305i/How-to-remove-Google-account-from-your-device.htmlIf this issue occurs during a call:
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-there-is-no-sound-or-poor-audio-on-my-device.htmlTry to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.htmlThere are several ways to back up your data.
/content/global/global/en/service-support-mobile/tcl-305i/How-do-I-back-up-my-device-data.htmla) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.htmlWhen opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-change-the-language-of-the-device.htmlGo to “Settings” -> “Storage” -> touch Portable storage “XX SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-set-up-my-SD-card.htmla) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-my-device-cannot-power-on.htmla) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-my-fingerprint-unlock-function-works-slowly-or-fails.htmlYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.htmla) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-my-devices-battery-drains-under-normal-use.htmlThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-activate-the-accessibility-menu.htmlTo turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-turn-on-USB-debugging.htmla) Check your device memory availability as it might be full
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-my-device-cannot-send-or-receive-messages.htmlWhen your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.htmlBefore upgrading your device:
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-upgrade-my-device.htmlYou can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-take-a-screenshot.htmlYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-305i/What-to-do-with-my-used-terminals.htmla) Try to restart your phone.
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-my-device-network-signal-is-weakthere-is-a-low-reception-level.htmlAndroid security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-305i/Why-cant-I-connect-to-a-specific-Wi-Fi-router.htmlYou can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-change-the-permissions-for-my-apps.htmla) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.htmla) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-my-device-reboots-by-itself.htmla) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.htmlThere’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-silence-the-ringtone-of-an-incoming-call.htmlA warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-mobile/tcl-305i/What-can-I-do-if-my-device-heats-up.html