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- Products( 57 )
- FAQ( 1229 )
- User Manual( 966 )
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experience
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Design
/content/global/global/en/mobile/tcl10-l/design.html -
landing
/content/global/global/en/mobile/tcl10-l/landing.html -
display
/content/global/global/en/mobile/tcl10-l/display.html -
camera
/content/global/global/en/mobile/tcl10-l/camera.html -
specification
/content/global/global/en/mobile/tcl10-l/specifications.html -
TCLPLEX-SPECIFICATIONS
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Connectivity | Audio experience | Making Life intelligent | Smart key
Connect up to four speakers or headsets for a private audio sharing experience. Making life intelligent with your essential smart key connect instantly with a smart key preset to Google Assistant.
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Compact & Fluid design | Multidimensional Shine | TCL PLEX
Compact design immerse yourself more deeply in detail. Multidimensional Shine Create an impact from every angle with TCL PLEX's 3D holographic finishing and Perfect symmetry.
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TCLPLEX | TCL Mobile | Display Greatness | NXTVISION
Discover a next-level display and AI triple camera with TCL's NXTVISION visual technology with TCL PLEX's Camera and Display. Display Greatness, revive your best moment with TCL mobile.
/content/global/global/en/mobile/tclplex.html -
Camera | Capture triple the moments | TCL PLEX
Make every moment extraordinary with TCL PLEX's triple camera. A 48MP AI camera, low-light camera and super wide-angle camera unite to help you capture life's greatness.
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TCL Display | View true with Dotch Display | TCL PLEX
With NXTVISION 6.53 inch display, enhance your world with vivid color, clarity and contrast enhancement. From Notch to Dotch, enjoy more screen and view true with the HDR display.
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Landing
/content/global/global/en/mobile/tcl10-pro.html -
TCL 20L
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TCL 10L
/content/global/global/en/service-support-mobile/tcl10-l.html -
TCL 20B
/content/global/global/en/service-support-mobile/tcl-20b.html -
TCL 20Y
/content/global/global/en/service-support-mobile/tcl-20y.html -
LINKHUB LTE Cat6 Home Station
/content/global/global/en/service-support-router/linkhub-lte-cat6-home-station.html -
LINKHUB MESH WIFI MS1G
/content/global/global/en/service-support-router/linkhub-mesh-wifi-ms1g.html -
LINKHUB ODU120
/content/global/global/en/service-support-router/linkhub-odu120.html -
LinkZone cat6 MW42V
/content/global/global/en/service-support-router/linkzone-cat6-mw42v.html -
TCL 205
/content/global/global/en/service-support-mobile/tcl-205.html -
ELIT400NC
/content/global/global/en/service-support-audio/elit400nc.html -
MTRO100BT
/content/global/global/en/service-support-audio/mtro100bt.html -
SOCL100BT
/content/global/global/en/service-support-audio/socl100bt.html -
ACTV100BT
/content/global/global/en/service-support-audio/actv100bt.html -
MTRO200BT
/content/global/global/en/service-support-audio/mtro200bt.html -
ELIT200NC
/content/global/global/en/service-support-audio/elit200nc.html -
ELIT400BT
/content/global/global/en/service-support-audio/elit400bt.html -
SOCL300BT
/content/global/global/en/service-support-audio/socl300bt.html -
SOCL200BT
/content/global/global/en/service-support-audio/socl200bt.html -
TCL PLEX
/content/global/global/en/service-support-mobile/tclplex.html -
TCL NXTPAPER 10s
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s.html -
TCL PLEX
/content/global/global/en/service-support-mobile-old/tclplex.html -
TCL 30 SE
/content/global/global/en/service-support-mobile/tcl-30-se.html -
TCL 10 SE
/content/global/global/en/service-support-mobile/tcl-10se.html -
TCL 10 Plus
/content/global/global/en/service-support-mobile/tcl-10plus.html -
TCL 10 5G
/content/global/global/en/service-support-mobile/tcl10-5g.html -
TCL 20E
/content/global/global/en/service-support-mobile/tcl-20e.html -
TCL 20 5G
/content/global/global/en/service-support-mobile/tcl20-5g.html -
TCL 20 Pro 5G
/content/global/global/en/service-support-mobile/tcl20-pro5g.html -
TCL 20L+
/content/global/global/en/service-support-mobile/tcl-20lplus.html -
LINKHUB LTE Cat13 Home Station
/content/global/global/en/service-support-router/linkhub-lte-cat13-home-station.html -
TCL 30+
/content/global/global/en/service-support-mobile/tcl-30plus.html -
TCL 30
/content/global/global/en/service-support-mobile/tcl-30.html -
TCL 30E
/content/global/global/en/service-support-mobile/tcl-30e.html -
TCL 20 R 5G
/content/global/global/en/service-support-mobile/tcl-20r5g.html -
TCL 305
/content/global/global/en/service-support-mobile/tcl-305.html -
TCL 306
/content/global/global/en/service-support-mobile/tcl-306.html -
TCL 30 5G
/content/global/global/en/service-support-mobile/tcl-30-5g.html -
TCL TAB 8
/content/global/global/en/service-support-tablets/tcl-tab-8-4g.html -
TCL 20 SE
/content/global/global/en/service-support-mobile/tcl20-se.html -
TCL LINKZONE MW42L
/content/global/global/en/service-support-router/tcl-linkzone-mw42l.html -
TCL LINKHUB 515 5G
/content/global/global/en/service-support-router/tcl-linkhub-515-5g.html -
LINKHUB LTE Cat4 Home Station
/content/global/global/en/service-support-router/linkhub-lte-cat4-home-station.html -
TCL 10 Pro
/content/global/global/en/service-support-mobile/tcl10-pro.html -
TCL 305i
/content/global/global/en/service-support-mobile/tcl-305i.html
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Why can’t I connect to a specific Wi-Fi router?
The Android 10 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address
/content/global/global/en/service-support-mobile/tcl-10se/Why-can-t-I-connect-to-a-specific-Wi-Fi-router.html -
How can I check the device’s model number, Android version, CPU information, RAM & Storage information, battery capacity?
You can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-check-the-device-s-model-number-Android-version-CPU-information-RAM-Storage-information-battery-capacity.html -
How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Alerting” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-manage-app-notification-quick-and-easy.html -
How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch the
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
How can I use App Actions & Slices?
App Actions is a simple and effective way to help users quickly get what they need using artificial intelligence and machine learning. This is a prediction entirely
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-use-App-Actions-Slices.html -
How many Bluetooth devices are supported at the same time?
In Android 10.0, you can pair with five Bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any Bluetooth speaker or other audio accessory that can handle the call.
/content/global/global/en/service-support-mobile/tcl-10se/How-many-bluetooth-devices-are-supported-at-the-same-time.html -
How can I perform a factory reset on my phone?
You can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-perform-a-factory-reset-on-my-phone.html -
How can I use split screen?
You can swipe up with 3 fingers on the screen to active split mode.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-use-split-screen.html -
How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-check-the-IMEI-number-of-my-device.html -
What is the Autofill function?
Go to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
/content/global/global/en/service-support-mobile/tcl-10se/What-is-the-Autofill-function.html -
When I quickly touch on display three times the smartphone makes a zoom on display. How can I stop this feature?
Please go to “Settings”->”Accessibility”->”Magnification”, disable “Magnify with tripe-tap”
/content/global/global/en/service-support-mobile/tcl-10se/When-I-quickly-touch-on-display-three-times-the-smartphone-makes-a-zoom-on-displayHow-can-I-stop-this-feature.html -
What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
/content/global/global/en/service-support-mobile/tcl-10se/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.html -
How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.html -
What can I do if the Google Assistant Button of my device does not work while phone screen is locked?
Google Assistant Button only work while phone screen is unlocked.
/content/global/global/en/service-support-mobile/tcl-10se/What-can-I-do-if-the-Google-Assistant-Button-of-my-device-does-not-work-while-phone-screen-is-locked.html -
What should I do if the in-built applications of my device do not work?
Q1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-10se/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.html -
What can I do if my phone screen is yellowing?
Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain
/content/global/global/en/service-support-mobile/tcl-10se/What-can-I-do-if-my-phone-screen-is-yellowing.html -
What can I do if my app show “App paused” when I touch it?
In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
/content/global/global/en/service-support-mobile/tcl-10se/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.html -
How can I change the language of the device?
The first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-change-the-language-of-the-device.html -
What can I do if there is “Family Link” prompt in notification bar?
If you’re a parent, this new Android 10 feature is exactly for you. Family Link is a set of tools that parents can use to set daily screen time limits, device bedtime, time limits on specific apps, and more for their kids. They can also review the apps children install on their devices and see their usage.
/content/global/global/en/service-support-mobile/tcl-10se/What-can-I-do-if-there-is-Family-Link-prompt-in-notification-bar.html -
How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-set-up-my-SD-card.html -
How can I activate three way calling?
You can activate three way calling as follows: 1) Call the first person.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-activate-three-way-calling.html -
How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
/content/global/global/en/service-support-mobile/tcl-10se/How-to-import-your-contacts-directly-into-your-Google-Account.html -
Why couldn’t I use three ways calling / multi-conference call function? Why does it say “Failed to merge the call” when I use the conference call function?
The Three way calling / multi-conference call function requires network/SIM card support. If your SIM card isn’t activated to provide these functions by your service provider, the device will show an “Unable to merge calls” message if you try to use them. Please contact your service provider to enable multi-conference call service for your SIM car
/content/global/global/en/service-support-mobile/tcl-10se/Why-couldn-t-I-use-three-ways-calling-multi-conference-call-function-Why-does-it-say-Failed-to-merge-the-call-when-I-use-the-conference-call-function.html -
How can I active gesture navigation (hide the navigation bar)?
Android has always featured navigation buttons, including a back button — but they’re now going away with Android 10 in favor of a new gesture-based navigation system.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-active-gesture-navigation-hide-the-navigation-bar.html -
How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.html -
How can I activate the accessibility menu?
Go to “Settings” -> “Accessibility” -> “Accessibility Menu” ->touch the toggle to “On” position->touch
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-activate-the-accessibility-menu.html -
How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-turn-on-USB-debugging.html -
What kinds of inappropriate phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl-10se/What-kinds-of-inappropriate-phone-use-may-potentially-damage-the-battery.html -
How can I back up my data on the device?
You can back up your data using the following steps. 1) Go “Settings
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-back-up-my-data-to-google-drive-on-the-device.html -
Why does my face unlock function work slowly or fail?
1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
/content/global/global/en/service-support-mobile/tcl-10se/Why-does-my-face-unlock-function-work-slowly-or-fail.html -
How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.html -
What should I do when I insert or remove a SIM card?
This phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl-10se/What-should-I-do-when-I-insert-or-remove-a-SIM-card.html -
How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-take-a-screenshot.html -
What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-10se/What-to-do-with-my-used-terminals.html -
How can I active Live Caption on my device?
Android 10 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagr
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-active-Live-Caption-on-my-device.html -
How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi in Android 10, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl-10se/How-does-my-phone-connect-to-a-Wi-Fi-network.html -
What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl-10se/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html -
What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens. There’re 3 ways to use the Google Lens function
/content/global/global/en/service-support-mobile/tcl-10se/What-is-Google-Lens.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps”
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-change-the-permissions-for-my-apps.html -
What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again
/content/global/global/en/service-support-mobile/tcl-10se/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.html -
How can I use the TalkBack feature?
TalkBack is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-use-the-TalkBack-feature.html -
How can I silence the ringtone of an incoming call?
There’re 4 ways to silence the ringer before answering a call
/content/global/global/en/service-support-mobile/tcl-10se/How-can-I-silence-the-ringtone-of-an-incoming-call.html -
What can I do if my phone screen become black item?
Your screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
/content/global/global/en/service-support-mobile/tcl-10se/What-can-I-do-if-my-phone-screen-become-black-item.html -
Why can’t I connect to a specific Wi-Fi router?
The Android 10 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address
/content/global/global/en/service-support-mobile/tcl-10plus/Why-can-t-I-connect-to-a-specific-Wi-Fi-router.html -
How can I check the device’s model number, Android version, CPU information, RAM & Storage information, battery capacity?
You can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-check-the-device-s-model-number-Android-version-CPU-information-RAM-Storage-information-battery-capacity.html -
How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Slient
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-manage-app-notification-quick-and-easy.html -
How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch the
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
How can I use App Actions & Slices?
App Actions is a simple and effective way to help users quickly get what they need using artificial intelligence and machine learning. This is a prediction entirely
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-use-App-Actions-Slices.html -
How many Bluetooth devices are supported at the same time?
In Android 10.0, you can pair with five Bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any Bluetooth speaker or other audio accessory that can handle the call.
/content/global/global/en/service-support-mobile/tcl-10plus/How-many-bluetooth-devices-are-supported-at-the-same-time.html -
How can I perform a factory reset on my phone?
You can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-perform-a-factory-reset-on-my-phone.html -
How can I use split screen?
You can swipe up with 3 fingers on the screen to active split mode.
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-use-split-screen.html -
How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-check-the-IMEI-number-of-my-device.html -
What is the Autofill function?
Go to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
/content/global/global/en/service-support-mobile/tcl-10plus/What-is-the-Autofill-function.html -
How can I format SD card as portable after SD card has been set as internal memory in my device?
If you want to format SD card as portable after it has been set as internal in your device, go to “Settings” -> “Storage” -> “xxx SD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->”ERASE &
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-format-SD-card-as-portable-after-SD-card-has-been-set-as-internal-memory-in-my-device.html -
What is location API?
Location API is a fused location provider. The fused location provider is a location API in Google play services that intelligently combines different signals to provide the location information that your app needs. It manages the underlying location technologies, such as GPS and Wi-Fi, and provides a simple API that you can use to specify the required qualify of service. You can use this feature to enh
/content/global/global/en/service-support-mobile/tcl-10plus/What-is-location-API.html -
What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
/content/global/global/en/service-support-mobile/tcl-10plus/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.html -
How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.html -
What can I do if the Google Assistant Button of my device does not work while phone screen is locked?
Google Assistant Button only work while phone screen is unlocked.
/content/global/global/en/service-support-mobile/tcl-10plus/What-can-I-do-if-the-Google-Assistant-Button-of-my-device-does-not-work-while-phone-screen-is-locked.html -
Why does the SIM card cannot be recognized when I insert it into my device (single version)?
Please confirm whether the SIM card is inserted on the side of SIM2, if yes, please switch to the side of SIM1
/content/global/global/en/service-support-mobile/tcl-10plus/Why-does-the-SIM-card-cannot-be-recognized-when-I-insert-it-into-my-device-single-version.html -
What should I do if the in-built applications of my device do not work?
Q1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-10plus/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.html -
What can I do if my phone screen is yellowing?
Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain
/content/global/global/en/service-support-mobile/tcl-10plus/What-can-I-do-if-my-phone-screen-is-yellowing.html -
What can I do if my app show “App paused” when I touch it?
In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
/content/global/global/en/service-support-mobile/tcl-10plus/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.html -
How can I change the language of the device?
The first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
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What can I do if there is “Family Link” prompt in notification bar?
If you’re a parent, this new Android 10 feature is exactly for you. Family Link is a set of tools that parents can use to set daily screen time limits, device bedtime, time limits on specific apps, and more for their kids. They can also review the apps children install on their devices and see their usage.
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How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
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How can I activate three way calling?
You can activate three way calling as follows: 1) Call the first person.
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How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
/content/global/global/en/service-support-mobile/tcl-10plus/How-to-import-your-contacts-directly-into-your-Google-Account.html -
How can I active gesture navigation (hide the navigation bar)?
Android has always featured navigation buttons, including a back button — but they’re now going away with Android 10 in favor of a new gesture-based navigation system.
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-active-gesture-navigation-hide-the-navigation-bar.html -
How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.html -
How can I activate the accessibility menu?
Go to “Settings” -> “Accessibility” -> “Accessibility Menu” ->touch the toggle to “On” position->touch
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How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
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What kinds of inappropriate phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl-10plus/What-kinds-of-inappropriate-phone-use-may-potentially-damage-the-battery.html -
How can I back up my data on the device?
You can back up your data using the following steps. 1) Go “Settings
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-back-up-my-data-to-google-drive-on-the-device.html -
Why does my face unlock function work slowly or fail?
1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
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How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.html -
What should I do when I insert or remove a SIM card?
This phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl-10plus/What-should-I-do-when-I-insert-or-remove-a-SIM-card.html -
How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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How can I active Live Caption on my device?
Android 10 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagr
/content/global/global/en/service-support-mobile/tcl-10plus/How-can-I-active-Live-Caption-on-my-device.html -
How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi in Android 10, which make it faster and more secure to connect to other devices
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What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl-10plus/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html -
What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens. There’re 3 ways to use the Google Lens function
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps”
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What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again
/content/global/global/en/service-support-mobile/tcl-10plus/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.html -
How can I silence the ringtone of an incoming call?
There’re 4 ways to silence the ringer before answering a call
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What can I do if my phone screen become black item?
Your screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
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How many bluetooth devices are supported at the same time?
Not support.
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How can I use split screen?
The split screen behavior of the current project is as follows:
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How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
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What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging.
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When I quickly touch on display three times the smartphone makes a zoom on display. How can I stop this feature?
Please go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification shortcut”
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How can I format SD card in my device?
Go to “Settings” -> “Storage” -> “SD card” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-20e/image10.png"> icon at the top right corner-> “Storage settings” -> “Format”->”FORMAT SD CARD”.
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What can I do if my app show “App paused” when I touch it?
In Android 11, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
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How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-set-up-my-SD-card.html -
How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.html -
How can I active Live Caption on my device?
Android 11 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagram and suddenly a video starts auto-playing, Android will show you captions on the screen.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-active-Live-Caption-on-my-device.html -
How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi in Android 11, which make it faster and more secure to connect to other devices
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What kinds of phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl-20e/What-kinds-of-phone-use-may-potentially-damage-the-battery.html -
What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens. There’re several ways to use the Google Lens function.
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Why can’t I connect to a specific Wi-Fi router?
The Android 11 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-20e/Why-cant-I-connect-to-a-specific-Wi-Fi-router.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-change-the-permissions-for-my-apps.html -
What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-20e/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.html -
How can I silence the ringtone of an incoming call?
There’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-silence-the-ringtone-of-an-incoming-call.html -
What can I do if my phone screen become black item?
Your screen will become black in dark mode, which makes it easier to look at your screen or read in dim light.
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Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
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What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist.
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What should I do if my device is always searching for a network or if no operator name is displayed?
If you are abroad
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-should-I-do-if-my-device-is-always-searching-for-a-network-or-if-no-operator-name-is-displayed.html -
How can I change font size on display?
Please go to “Settings”->”Display”->”Font size”.
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How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Alerting / Prioritised
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Why is there no 5G signal icon on my screen?
If there is no 5G indicator:
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How many Bluetooth devices are supported at the same time?
In Android, you can pair with four Bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any Bluetooth speaker or other audio accessory that can handle the call.
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What should I do if my device cannot connect to the internet using mobile data?
If you have issues accessing the internet when using mobile data traffic, please try the following:
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How can I check the IMEI number of my device?
There are several ways to check the IMEI information.
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What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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How can I use a SIM card to do video calls?
To use SIM card video call, you should check the requirements below:
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How can I know whether my device will work with my SIM carrier?
Please check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
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What should I do if the NFC (Near Field Communication) function doesn’t work?
a) Please check the support information on your device’s packaging to see whether it supports NFC functionality.
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What should I do if there is no sound or poor audio on my device?
If this issue occurs during a call:
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How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
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What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
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How can I use the split screen function?
Method1:
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What should I do if the in-built applications of my device do not work?
a) Clear the cache of the inbuilt app.
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How can I create a video of what's on the screen?
Android 11 brings a feature - built-in screen recording. This lets you use easily-accessible controls within the phone to create a video of what's on your screen, similar to screenshots. You can even record the sound of your phone, or use the mic to narrate what you're doing.
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What can I do if my phone screen is yellowing?
a. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the color temperature of your display to reduce eye strain.
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What can I do if my app show “App paused” when I touch it?
In “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.html -
How can I use float window / split screen?
Touch the menu to view the recently used applications
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How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
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Why there is no 5G signal icon on my screen?
If there is no 5G indicator:
/content/global/global/en/service-support-mobile/tcl20-pro5g/Why-there-is-no-5G-signal-icon-on-my-screen.html -
How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-to-import-your-contacts-directly-into-your-Google-Account.html -
How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.html -
How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
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How can I upgrade my device?
Before upgrading your device:
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How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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When I touch on display the smartphone makes a zoom on display. How can I stop this feature?
Please go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification shortcut”
/content/global/global/en/service-support-mobile/tcl20-pro5g/When-I-touch-on-display-the-smartphone-makes-a-zoom-on-display.html -
How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-does-my-phone-connect-to-a-Wi-Fi-network.html -
What should I do if my device network signal is weak/there is a low reception level?
a) Try to restart your phone.
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What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens. There’re several ways to use the Google Lens function.
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-is-Google-Lens.html -
Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl20-pro5g/Why-cant-I-connect-to-a-specific-Wi-Fi-router.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl20-pro5g/How-can-I-change-the-permissions-for-my-apps.html -
What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl20-pro5g/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.html -
What should I do if the Multi-screen Share connection fails? (for Android 12)
a) Please check the support information on your device’s packaging to see whether it supports Multi-screen Share functionality.
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What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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How can I silence the ringtone of an incoming call?
There’re several ways to silence the ringer before answering a call.
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How can I do if navigation buttons disappear on my screen?
There’s no gesture indicator on the screen under new gesture navigation mode, but you can switch back to the three-button navigation system of old if you want to.
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How can I back up my data on the device?
You can back up your data to google drive using the following steps.
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How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Alerting” and “Silent”.
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How can I use the Talkback feature?
Talkback is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
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How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc. you want to move -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-20y/image10.png"> icon at the top right corner on the screen -> touch “Move” -> touch the SD card icon -> select a files and touch Move icon at the bottom right of the corner on the screen.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
How can I change font size on display?
Please go to “Settings”->”Display”->”Font size”.
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How can I perform a factory reset on my phone?
You can use the following steps to reset your phone in the boot status.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-perform-a-factory-reset-on-my-phone.html -
How can I use split screen?
The split screen behavior of the current project is as follows:
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-use-split-screen.html -
How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-check-the-IMEI-number-of-my-device.html -
What is the Autofill function?
Go to “Settings” -> “System” -> “Languages & input” -> “Advanced” ->“Autofill service”.
/content/global/global/en/service-support-mobile/tcl-20y/What-is-the-Autofill-function.html -
How can I check the device’s model number, Android version, CPU information, RAM & Storage information, battery capacity?
You can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-check-the-devices-model-number,-Android-version,-CPU-information,-RAM-&-Storage-information,-battery-capacity.html -
How can I use a SIM card to do video calls?
To use SIM card video call, you should check the requirements below:
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-use-a-SIM-card-to-do-video-calls.html -
What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging.
/content/global/global/en/service-support-mobile/tcl-20y/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.html -
How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.html -
When I quickly touch on display three times the smartphone makes a zoom on display. How can I stop this feature?
Please go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification shortcut”
/content/global/global/en/service-support-mobile/tcl-20y/When-I-quickly-touch-on-display-three-times-the-smartphone-makes-a-zoom-on-display.html -
How can I format SD card in my device?
Go to “Settings” -> “Storage” -> “SD card” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-20y/image10.png"> icon at the top right corner-> “Storage settings” -> “Format”->”FORMAT SD CARD”.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-format-SD-card-in-my-device.html -
What can I do if my phone screen is yellowing?
a. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain.
/content/global/global/en/service-support-mobile/tcl-20y/What-can-I-do-if-my-phone-screen-is-yellowing.html -
What can I do if my app show “App paused” when I touch it?
In Android 11, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
/content/global/global/en/service-support-mobile/tcl-20y/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.html -
How can I change the language of the device?
The first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-change-the-language-of-the-device.html -
How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-set-up-my-SD-card.html -
How can I activate three way calling?
You can activate three way calling as follows:
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-activate-three-way-calling.html -
How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone.
/content/global/global/en/service-support-mobile/tcl-20y/How-to-import-your-contacts-directly-into-your-Google-Account.html -
How can I active gesture navigation (hide the navigation bar)?
Android has always featured navigation buttons, including a back button — but they’re now going away with Android 11 in favor of a new gesture-based navigation system.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-active-gesture-navigation-hide-the-navigation-bar.html -
How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.html -
How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-activate-the-accessibility-menu.html -
How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-turn-on-USB-debugging.html -
Why does my face unlock function work slowly or fail?
1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail.
/content/global/global/en/service-support-mobile/tcl-20y/Why-does-my-face-unlock-function-work-slowly-or-fail.html -
How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.html -
What should I do when I insert or remove a SIM card?
This phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl-20y/What-should-I-do-when-I-insert-or-remove-a-SIM-card.html -
How can I active Live Caption on my device?
Android 11 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagram and suddenly a video starts auto-playing, Android will show you captions on the screen.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-active-Live-Caption-on-my-device.html -
What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl-20y/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html -
What kinds of phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl-20y/What-kinds-of-phone-use-may-potentially-damage-the-battery.html -
What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens. There’re several ways to use the Google Lens function.
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Why can’t I connect to a specific Wi-Fi router?
The Android 11 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-20y/Why-cant-I-connect-to-a-specific-Wi-Fi-router.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-change-the-permissions-for-my-apps.html -
What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-20y/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.html -
How can I silence the ringtone of an incoming call?
There’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-silence-the-ringtone-of-an-incoming-call.html -
What can I do if my phone screen become black item?
Your screen will become black in dark mode, which makes it easier to look at your screen or read in dim light.
/content/global/global/en/service-support-mobile/tcl-20y/What-can-I-do-if-my-phone-screen-become-black-item.html -
How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi in Android 11, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl-20y/How-does-my-phone-connect-to-a-Wi-Fi-network.html -
How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-20y/How-can-I-take-a-screenshot.html -
How can I back up my data on the device?
You can back up your data to google one using the following steps.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-back-up-my-data-on-the-device.html -
How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Alerting” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-manage-app-notification-quick-and-easy.html -
How can I use the Talkback feature?
Talkback is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
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How can I transfer data from the internal storage to the SD card?
Touch “Files” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc. you want to move -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-201/image5.png"> icon at the top right corner on the screen -> touch “Move to” -> touch the SD card icon -> select a files and touch “Move here” icon at the bottom on the screen.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
How can I change font size on display?
Please go to “Settings”->”Display”->”Font size”
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-change-font-size-on-display.html -
How can I perform a factory reset on my phone?
a. You can use the following steps to reset your phone in the boot status.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-perform-a-factory-reset-on-my-phone.html -
How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-check-the-IMEI-number-of-my-device.html -
How can I check the device’s model number, Android version, CPU information, RAM & Storage information, battery capacity?
You can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-check-the-devices-model-number,-Android-version,-CPU-information,-RAM-&-Storage-information,-battery-capacity.html -
How can I use a SIM card to do video calls?
To use SIM card video call, you should check the requirements below:
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-use-a-SIM-card-to-do-video-calls.html -
What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging.
/content/global/global/en/service-support-mobile/tcl-201/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.html -
How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.html -
How can I format SD card in my device?
Go to “Settings” -> “Storage” -> “XXSD card” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-201/image5.png"> icon at the top right corner-> “Storage settings” -> “Format”->” FORMAT SD CARD”.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-format-SD-card-in-my-device.html -
What can I do if my phone screen is yellowing?
Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light
/content/global/global/en/service-support-mobile/tcl-201/What-can-I-do-if-my-phone-screen-is-yellowing.html -
What can I do if my app show “App paused” when I touch it?
In “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
/content/global/global/en/service-support-mobile/tcl-201/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.html -
How can I change the language of the device?
The first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-change-the-language-of-the-device.html -
How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “XX SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-set-up-my-SD-card.html -
How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone.
/content/global/global/en/service-support-mobile/tcl-201/How-to-import-your-contacts-directly-into-your-Google-Account.html -
How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.html -
How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-activate-the-accessibility-menu.html -
How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-turn-on-USB-debugging.html -
How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.html -
What should I do when I insert or remove a SIM card?
You can insert or remove your SIM card while your device is power off.
/content/global/global/en/service-support-mobile/tcl-201/What-should-I-do-when-I-insert-or-remove-a-SIM-card.html -
How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-take-a-screenshot.html -
Why doesn't my device pair with a Bluetooth enabled device?
1) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl-201/Why-doesn't-my-device-pair-with-a-Bluetooth-enabled-device.html -
When I touch on display the smartphone makes a zoom on display. How can I stop this feature?
Please go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification shortcut”
/content/global/global/en/service-support-mobile/tcl-201/When-I-touch-on-display-the-smartphone-makes-a-zoom-on-display.html -
How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl-201/How-does-my-phone-connect-to-a-Wi-Fi-network.html -
What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl-201/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html -
What kinds of phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl-201/What-kinds-of-phone-use-may-potentially-damage-the-battery.html -
Why can’t I connect to a specific Wi-Fi router?
The Android security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-201/Why-cant-I-connect-to-a-specific-Wi-Fi-router.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-change-the-permissions-for-my-apps.html -
What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-201/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.html -
How can I silence the ringtone of an incoming call?
There’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-201/How-can-I-silence-the-ringtone-of-an-incoming-call.html -
What to do with my used terminals? (new)
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl-303/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.html -
What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-display-screen-broken.html -
What should I do if my device is always searching for a network or if no operator name is displayed?
If you are abroad
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-is-always-searching-for-a-network-or-if-no-operator-name-is-displayed.html -
How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-change-font-size-on-display.html -
How can I perform a factory reset on my phone?
Warning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-perform-a-factory-reset-on-my-phone.html -
How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-manage-app-notifications-quickly-and-easily.html -
What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-I-cannot-turn-on-the-camera-app.html -
What should I do if my device cannot connect to the internet using mobile data?
If you have issues accessing the internet when using mobile data traffic, please try the following:
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-cannot-connect-to-the-internet-using-mobile-data.html -
What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.html -
What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select HIGH PIXEL (8MP>6MP>5MP)->touch “Video quality”->select high quality(1080P>720P>480P)
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.html -
How can I know whether my device will work with my SIM carrier?
Please check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.html -
What should I do if there is no sound or poor audio on my device?
If this issue occurs during a call:
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-there-is-no-sound-or-poor-audio-on-my-device.html -
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
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How do I back up my device data?
There are several ways to back up your data.
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What should I do if the in-built applications of my device do not work?
a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.html -
How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-turn-on-USB-debugging.html -
What should I do if my device cannot send or receive messages?
a) Check your device memory availability as it might be full.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-cannot-send-or-receive-messages.html -
How can I connect my phone to a PC via a USB cable?
When your phone connects to a PC, a pop up window will appear to ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.html -
What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-303/What-to-do-with-my-used-terminals.html -
What should I do if my device network signal is weak/there is a low reception level?
a) Try to restart your phone.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-network-signal-is-weakthere-is-a-low-reception-level.html -
Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-303/Why-cant-I-connect-to-a-specific-Wi-Fi-router.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-change-the-permissions-for-my-apps.html -
What should I do if I cannot receive calls or miss calls constantly?
a) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.html -
How can I silence the ringtone of an incoming call?
There’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-silence-the-ringtone-of-an-incoming-call.html -
What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.html -
Why can’t I connect to a specific Wi-Fi router?
The Android 11 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl20-se/Why-can-t-I-connect-to-a-specific-Wi-Fi-router.html -
How can I check the device’s model number, Android version, CPU information, RAM & Storage information, battery capacity?
You can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-check-the-device-s-model-number-Android-version-CPU-information-RAM-Storage-information-battery-capacity.html -
How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Silent”
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-manage-app-notification-quick-and-easy.html -
How can I use the Talkback feature?
TalkBack is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-use-the-Talkback-feature.html -
How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
How many Bluetooth devices are supported at the same time?
In Android 11, you can pair with four bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any bluetooth speaker or other audio accessory that can handle the call.
/content/global/global/en/service-support-mobile/tcl20-se/How-many-bluetooth-devices-are-supported-at-the-same-time.html -
How can I change font size on display?
Please go to “Settings”->”Display”->”Font size”.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-change-font-size-on-display.html -
How can I perform a factory reset on my phone?
You can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-perform-a-factory-reset-on-my-phone.html -
How can I use split screen?
1) Touch and hold the menu key while using a specific application, the recently used applications will go into split screen.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-use-split-screen.html -
How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-check-the-IMEI-number-of-my-device.html -
What is the Autofill function?
Go to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
/content/global/global/en/service-support-mobile/tcl20-se/What-is-the-Autofill-function.html -
How can I use a SIM card to do video calls?
To use SIM card video call, you should check the requirements below: 1) Video call requires network/SIM card support, please contact your SIM operator to make sure you have the video call service.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-use-a-SIM-card-to-do-video-calls.html -
What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
/content/global/global/en/service-support-mobile/tcl20-se/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.html -
How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.html -
How can I format SD card in my device?
Go to “Settings” -> “Storage” -> “SD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->”FORMAT SD CARD”.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-format-SD-card-in-my-device.html -
What can I do if my phone screen is yellowing?
a. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain.
/content/global/global/en/service-support-mobile/tcl20-se/What-can-I-do-if-my-phone-screen-is-yellowing.html -
What can I do if my app show “App paused” when I touch it?
In Android 11, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
/content/global/global/en/service-support-mobile/tcl20-se/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.html -
How can I change the language of the device?
The first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-change-the-language-of-the-device.html -
How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-set-up-my-SD-card.html -
How can I activate three way calling?
You can activate three way calling as follows: 1) Call the first person.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-activate-three-way-calling.html -
How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
/content/global/global/en/service-support-mobile/tcl20-se/How-to-import-your-contacts-directly-into-your-Google-Account.html -
How can I active gesture navigation (hide the navigation bar)?
Android has always featured navigation buttons, including a back button — but they’re now going away with Android 11 in favor of a new gesture-based navigation system.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-active-gesture-navigation-hide-the-navigation-bar.html -
How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.html -
How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-activate-the-accessibility-menu.html -
How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-turn-on-USB-debugging.html -
How can I back up my data on the device?
You can back up your data using the following steps. 1) Go “Settings
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-back-up-my-data-to-google-drive-on-the-device.html -
Why does my face unlock function work slowly or fail?
1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
/content/global/global/en/service-support-mobile/tcl20-se/Why-does-my-face-unlock-function-work-slowly-or-fail.html -
How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.html -
What should I do when I insert or remove a SIM card?
This phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl20-se/What-should-I-do-when-I-insert-or-remove-a-SIM-card.html -
How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-take-a-screenshot.html -
When I quickly touch on display three times the smartphone makes a zoom on display. How can I stop this feature?
Please go to “Settings”->”Accessibility”->”Magnification”, disable “Magnify with tripe-tap”
/content/global/global/en/service-support-mobile/tcl20-se/When-I-quickly-touch-on-display-three-times-the-smartphone-makes-a-zoom-on-display-How-can-I-stop-this-feature.html -
How can I active Live Caption on my device?
Android 11 will bring native support for captions, which can show up in real-time over videos that might not have support for captions.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-active-Live-Caption-on-my-device.html -
How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi in Android 11, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl20-se/How-does-my-phone-connect-to-a-Wi-Fi-network.html -
What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl20-se/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html -
What kinds of phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl20-se/What-kinds-of-phone-use-may-potentially-damage-the-battery.html -
What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens.
/content/global/global/en/service-support-mobile/tcl20-se/What-is-Google-Lens.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps”
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-change-the-permissions-for-my-apps.html -
What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again
/content/global/global/en/service-support-mobile/tcl20-se/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.html -
How can I silence the ringtone of an incoming call?
There’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl20-se/How-can-I-silence-the-ringtone-of-an-incoming-call.html -
What can I do if my phone screen become black item?
Your screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
/content/global/global/en/service-support-mobile/tcl20-se/What-can-I-do-if-my-phone-screen-become-black-item.html -
How can I use float window / split screen?
Touch the menu to view the recently used applications Swipe to top left/ right corner to trigger float window/split screen.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-use-float-window-split-screen.html -
How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Alerting” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-manage-app-notification-quick-and-easy.html -
How can I use the Talkback feature?
TalkBack is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-use-the-Talkback-feature.html -
How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
What should I do if my device system lags or freezes?
a) Too many apps running in the background or if the system cache has not been cleared may cause your device's system to lag. Touch the Menu key in the bottom corner of screen to view recently used applications, touch “Clear all”. b) Uninstall unused apps from time to time to ensure that your device has sufficient storage space.
/content/global/global/en/service-support-mobile/tcl-20lplus/What-should-I-do-if-my-device-system-lags-or-freezes.html -
How many Bluetooth devices are supported at the same time?
In Android 11, you can pair with four bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any bluetooth speaker or other audio accessory that can handle the call.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-many-bluetooth-devices-are-supported-at-the-same-time.html -
How can I change font size on display?
Please go to “Settings”->”Display”->”Font size”.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-change-font-size-on-display.html -
How can I create a video of what's on the screen?
Android 11 brings a feature - built-in screen recording. This lets you use easily-accessible controls within the phone to create a video of what's on your screen, similar to screenshots. You can even record the sound of your phone, or use the mic to narrate what you're doing.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-create-a-video-of-whats-on-the-screen.html -
How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-check-the-IMEI-number-of-my-device.html -
Why there is no notifications while recording video?
Android 11 will have provisions to mute disruptive notifications when you are recording videos.
/content/global/global/en/service-support-mobile/tcl-20lplus/Why-there-is-no-notifications-while-recording-video.html -
How can I use a SIM card to do video calls?
To use SIM card video call, you should check the requirements below: 1) Video call requires network/SIM card support, please contact your SIM operator to make sure you have the video call service.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-use-a-SIM-card-to-do-video-calls.html -
What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
/content/global/global/en/service-support-mobile/tcl-20lplus/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.html -
How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.html -
How can I format SD card in my device?
Go to “Settings” -> “Storage” -> “XXSD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->” FORMAT SD CARD”.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-format-SD-card-in-my-device.html -
What can I do if my phone screen is yellowing?
a. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the color temperature of your display to reduce eye strain.
/content/global/global/en/service-support-mobile/tcl-20lplus/What-can-I-do-if-my-phone-screen-is-yellowing.html -
How can I change the language of the device?
The first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-change-the-language-of-the-device.html -
How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-set-up-my-SD-card.html -
How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-to-import-your-contacts-directly-into-your-Google-Account.html -
How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-turn-on-USB-debugging.html -
How can I back up my data on the device?
You can back up your data using the following steps. 1) Go “Settings
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-back-up-my-data-to-google-drive-on-the-device.html -
What should I do when I insert or remove a SIM card?
This phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl-20lplus/What-should-I-do-when-I-insert-or-remove-a-SIM-card.html -
How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-take-a-screenshot.html -
What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-20lplus/What-to-do-with-my-used-terminals.html -
How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi in Android 11, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl-20lplus/How-does-my-phone-connect-to-a-Wi-Fi-network.html -
What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl-20lplus/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html -
What kinds of phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl-20lplus/What-kinds-of-phone-use-may-potentially-damage-the-battery.html -
What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens.
/content/global/global/en/service-support-mobile/tcl-20lplus/What-is-Google-Lens.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-change-the-permissions-for-my-apps.html -
What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again
/content/global/global/en/service-support-mobile/tcl-20lplus/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.html -
How can I silence the ringtone of an incoming call?
There’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-silence-the-ringtone-of-an-incoming-call.html -
How can I do if navigation buttons disappear on my screen?
There’s no gesture indicator on the screen under new gesture navigation mode, but you can switch back to the three-button navigation system of old if you want to.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-do-if-navigation-buttons-disappear-on-my-screen.html -
When I touch on display the smartphone makes a zoom on display. How can I stop this feature?
Please go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification shortcut”
/content/global/global/en/service-support-mobile/tcl-20lplus/When-I-touch-on-display-the-smartphone-makes-a-zoom-on-display-How-can-I-stop-this-feature.html -
Why can’t I connect to a specific Wi-Fi router?
The Android 11 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-20lplus/Why-can-t-I-connect-to-a-specific-Wi-Fi-router.html -
How can I perform a factory reset on my phone?
You can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-perform-a-factory-reset-on-my-phone.html -
How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.html -
How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-activate-the-accessibility-menu.html -
Why does my face unlock function work slowly or fail?
1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
/content/global/global/en/service-support-mobile/tcl-20lplus/Why-does-my-face-unlock-function-work-slowly-or-fail.html -
How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use
/content/global/global/en/service-support-mobile/tcl-20lplus/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.html -
What should I do if the in-built applications of my device do not work?
Q1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-20lplus/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.html -
Why can’t I connect to a specific Wi-Fi router?
The Android 10 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address
/content/global/global/en/service-support-mobile/tcl20-5g/Why-can-t-I-connect-to-a-specific-Wi-Fi-router.html -
How can I check the device’s model number, Android version, CPU information, RAM & Storage information, battery capacity?
You can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-check-the-device-s-model-number-Android-version-CPU-information-RAM-Storage-information-battery-capacity.html -
How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
How many Bluetooth devices are supported at the same time?
In Android 10.0, you can pair with five Bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any Bluetooth speaker or other audio accessory that can handle the call.
/content/global/global/en/service-support-mobile/tcl20-5g/How-many-bluetooth-devices-are-supported-at-the-same-time.html -
How can I change font size on display?
Please go to “Settings”->”Display”->”Font size”.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-change-font-size-on-display.html -
How can I perform a factory reset on my phone?
a) You can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System” 3) Touch “Reset”.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-perform-a-factory-reset-on-my-phone.html -
How can I use split screen?
1) Touch and hold the menu key while using a specific application, the recently used applications will go into split screen.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-use-split-screen.html -
How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-check-the-IMEI-number-of-my-device.html -
What is the Autofill function?
Go to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
/content/global/global/en/service-support-mobile/tcl20-5g/What-is-the-Autofill-function.html -
How can I use a SIM card to do video calls?
To use SIM card video call, you should check the requirements below: 1) Video call requires network/SIM card support, please contact your SIM operator to make sure you have the video call service.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-use-a-SIM-card-to-do-video-calls.html -
What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
/content/global/global/en/service-support-mobile/tcl20-5g/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.html -
How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.html -
What should I do if the in-built applications of my device do not work?
Q1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl20-5g/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.html -
How can I format SD card in my device?
Go to “Settings” -> “Storage” -> “SD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->”ERASE & FORMAT.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-format-SD-card-in-my-device.html -
What can I do if my app show “App paused” when I touch it?
In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
/content/global/global/en/service-support-mobile/tcl20-5g/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.html -
Why there is no 5G signal icon on my screen?
If there is no 5G indicator: 1) Contact your SIM card operator to check whether 5G service availability
/content/global/global/en/service-support-mobile/tcl20-5g/Why-there-is-no-5G-signal-icon-on-my-screen.html -
How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-set-up-my-SD-card.html -
How can I activate three way calling?
You can activate three way calling as follows: 1) Call the first person.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-activate-three-way-calling.html -
How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
/content/global/global/en/service-support-mobile/tcl20-5g/How-to-import-your-contacts-directly-into-your-Google-Account.html -
How can I active gesture navigation (hide the navigation bar)?
Android has always featured navigation buttons, including a back button — but they’re now going away with Android 10 in favor of a new gesture-based navigation system.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-active-gesture-navigation-hide-the-navigation-bar.html -
How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.html -
How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-activate-the-accessibility-menu.html -
How can I turn on USB debugging?
For Android 11: To turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-turn-on-USB-debugging.html -
Why does my face unlock function work slowly or fail?
1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
/content/global/global/en/service-support-mobile/tcl20-5g/Why-does-my-face-unlock-function-work-slowly-or-fail.html -
How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.html -
What should I do when I insert or remove a SIM card?
This phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl20-5g/What-should-I-do-when-I-insert-or-remove-a-SIM-card.html -
How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-take-a-screenshot.html -
When I quickly touch on display three times the smartphone makes a zoom on display. How can I stop this feature?
Please go to “Settings”->”Accessibility”->”Magnification”, disable “Magnify with tripe-tap”
/content/global/global/en/service-support-mobile/tcl20-5g/When-I-quickly-touch-on-display-three-times-the-smartphone-makes-a-zoom-on-display-How-can-I-stop-this-feature.html -
What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl20-5g/What-to-do-with-my-used-terminals.html -
How can I active Live Caption on my device?
Android 10 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagr
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-active-Live-Caption-on-my-device.html -
How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi in Android 10, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl20-5g/How-does-my-phone-connect-to-a-Wi-Fi-network.html -
What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl20-5g/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html -
What kinds of phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl20-5g/What-kinds-of-phone-use-may-potentially-damage-the-battery.html -
What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens.
/content/global/global/en/service-support-mobile/tcl20-5g/What-is-Google-Lens.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps”
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-change-the-permissions-for-my-apps.html -
What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again
/content/global/global/en/service-support-mobile/tcl20-5g/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.html -
How can I create a video of what's on the screen? (for Android 11)
Android 11 brings a feature - built-in screen recording. This lets you use easily-accessible controls within the phone to create a video of what's on your screen, similar to screenshots. You can even record the sound of your phone, or use the mic to narrate what you're doing.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-create-a-video-of-whats-on-the-screen-for-Android-11.html -
How can I silence the ringtone of an incoming call?
There’re several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-silence-the-ringtone-of-an-incoming-call.html -
What can I do if my phone screen become black item?
Your screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
/content/global/global/en/service-support-mobile/tcl20-5g/What-can-I-do-if-my-phone-screen-become-black-item.html -
How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Silent”
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-manage-app-notification-quick-and-easy.html -
How can I use the Talkback feature?
TalkBack is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-use-the-Talkback-feature.html -
Why there is no notifications while recording video? (for Android 11)
Android 11 will have provisions to mute disruptive notifications when you are recording videos.
/content/global/global/en/service-support-mobile/tcl20-5g/Why-there-is-no-notifications-while-recording-video-for-Android-11.html -
What can I do if my phone screen is yellowing?
a. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain.
/content/global/global/en/service-support-mobile/tcl20-5g/What-can-I-do-if-my-phone-screen-is-yellowing.html -
How can I change the language of the device?
The first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-change-the-language-of-the-device.html -
How can I back up my data on the device?
You can back up your data using the following steps. 1) Go “Settings
/content/global/global/en/service-support-mobile/tcl20-5g/How-can-I-back-up-my-data-to-google-drive-on-the-device.html -
Why doesn't my device pair with a Bluetooth enabled device?
1) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth. 2) If the Bluetooth enabled device uses a battery, connect your device to a power source and then try again. If the battery power level is too low, your device may be unable to pair with another device.
/content/global/global/en/service-support-mobile/tcl20-5g/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.html -
Why can’t I connect to a specific Wi-Fi router?
The Android 10 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address
/content/global/global/en/service-support-mobile/tcl10-pro/Why-can-t-I-connect-to-a-specific-Wi-Fi-router.html -
How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch the
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
How can I perform a factory reset on my phone?
You can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-perform-a-factory-reset-on-my-phone.html -
How can I use split screen?
You can swipe up with 3 fingers on the screen to active split mode.
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-use-split-screen.html -
How can I format SD card as portable after SD card has been set as internal memory in my device?
If you want to format SD card as portable after it has been set as internal in your device, go to “Settings” -> “Storage” -> “xxx SD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->”ERASE &
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-format-SD-card-as-portable-after-SD-card-has-been-set-as-internal-memory-in-my-device.html -
Why couldn’t I use three ways calling / multi-conference call function? Why does it say “Can’t conference calls” when I use the conference call function?
The Three way calling / multi-conference call function requires network/SIM card support. If your SIM card isn’t activated to provide these functions by your service provider, the device will show an “Unable to make conference calls” message if you try to use them. Please contact
/content/global/global/en/service-support-mobile/tcl10-pro/Why-couldn-t-I-use-three-ways-calling-multi-conference-call-function-Why-does-it-say-Can-t-conference-calls-when-I-use-the-conference-call-function.html -
What is location API?
Location API is a fused location provider. The fused location provider is a location API in Google play services that intelligently combines different signals to provide the location information that your app needs. It manages the underlying location technologies, such as GPS and Wi-Fi, and provides a simple API that you can use to specify the required qualify of service
/content/global/global/en/service-support-mobile/tcl10-pro/What-is-location-API.html -
What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
/content/global/global/en/service-support-mobile/tcl10-pro/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.html -
What should I do if the in-built applications of my device do not work?
Q1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl10-pro/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.html -
How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-set-up-my-SD-card.html -
How can I activate three way calling?
You can activate three way calling as follows: <br> 1) Call the first
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-activate-three-way-calling.html -
How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
/content/global/global/en/service-support-mobile/tcl10-pro/How-to-import-your-contacts-directly-into-your-Google-Account.html -
How can I active gesture navigation (hide the navigation bar)?
Android has always featured navigation buttons, including a back button — but they’re now going away with Android 10 in favor of a new gesture-based navigation system.
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-active-gesture-navigation-hide-the-navigation-bar.html -
How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.html -
How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-turn-on-USB-debugging.html -
What kinds of inappropriate phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl10-pro/What-kinds-of-inappropriate-phone-use-may-potentially-damage-the-battery.html -
How can I back up my data to google drive on the device?
You can back up your data using the following steps. 1) Go “Settings
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-back-up-my-data-to-google-drive-on-the-device.html -
Why does my face unlock function work slowly or fail?
1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
/content/global/global/en/service-support-mobile/tcl10-pro/Why-does-my-face-unlock-function-work-slowly-or-fail.html -
How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.html -
What should I do when I insert or remove a SIM card?
TCL 10L support SIM card hot plug, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl10-pro/What-should-I-do-when-I-insert-or-remove-a-SIM-card.html -
What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl10-pro/What-to-do-with-my-used-terminals.html -
How can I active Live Caption on my device?
Android 10 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagr
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-active-Live-Caption-on-my-device.html -
How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi in Android 10, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-mobile/tcl10-pro/How-does-my-phone-connect-to-a-Wi-Fi-network.html -
QA - Template
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl10-pro/qa-template.html -
What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl10-pro/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html -
What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again
/content/global/global/en/service-support-mobile/tcl10-pro/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.html -
How can I silence the ringtone of an incoming call?
There’re 4 ways to silence the ringer before answering a call
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-silence-the-ringtone-of-an-incoming-call.html -
How many bluetooth devices are supported at the same time?
In Android 10.0, you can pair with four bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any bluetooth speaker or other audio accessory that can handle the call. The system will remember the volume of each bluetooth device automatically.
/content/global/global/en/service-support-mobile/tcl10-pro/How-many-bluetooth-devices-are-supported-at-the-same-time.html -
How can I check the device’s model number, Android version, CPU information, RAM & Storage information, battery capacity?
You can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-check-the-device-s-model-number-Android-version-CPU-information-RAM-Storage-information-battery-capacity.html -
How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Slient
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-manage-app-notification-quick-and-easy.html -
How can I use App Actions & Slices?
App Actions is a simple and effective way to help users quickly get what they need using artificial intelligence and machine learning. This is a prediction entirely based on the user's own usage habits.
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-use-App-Actions-Slices.html -
How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-check-the-IMEI-number-of-my-device.html -
What is the Autofill function?
Go to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
/content/global/global/en/service-support-mobile/tcl10-pro/What-is-the-Autofill-function.html -
How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.html -
What can I do if the Google Assistant Button of my device does not work while phone screen is locked?
Google Assistant Button only work while phone screen is unlocked.
/content/global/global/en/service-support-mobile/tcl10-pro/What-can-I-do-if-the-Google-Assistant-Button-of-my-device-does-not-work-while-phone-screen-is-locked.html -
What can I do if my phone screen is yellowing?
Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain
/content/global/global/en/service-support-mobile/tcl10-pro/What-can-I-do-if-my-phone-screen-is-yellowing.html -
What can I do if my app show “App paused” when I touch it?
In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
/content/global/global/en/service-support-mobile/tcl10-pro/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.html -
How can I change the language of the device?
The first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-change-the-language-of-the-device.html -
How can I activate the accessibility menu?
Go to “Settings” -> “Accessibility” -> “Accessibility Menu” ->touch the toggle to “On” position->touch
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-activate-the-accessibility-menu.html -
How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-take-a-screenshot.html -
What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens. There’re 3 ways to use the Google Lens function
/content/global/global/en/service-support-mobile/tcl10-pro/What-is-Google-Lens.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps”
/content/global/global/en/service-support-mobile/tcl10-pro/How-can-I-change-the-permissions-for-my-apps.html -
What can I do if my phone screen become black item?
Your screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
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Why the smart glasses become hot after using for a period of time?
A: It is normal for glasses to become warm under a long-term use. If you feel the temperature is high, please stop using for a while and wait until the temperature dropped.
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What can I do if I cannot see the full screen in the virtual space?
A: It may be caused by the improper height of the nose pads. Please try to adjust the nose pads to get the best view.
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What kind of smart phone is compatible with the smart glasses?
A: If your smart phone is equipped with USB Type-C with DisplayPort alternate mode, you could connect the smart glasses with your phone directly.
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Why the display is abnormality with 3D mode?
A: Display with 3D mode only support by phone with 3D output function.
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What can I do if I have connected the USB cable to my smartphone, but there was nothing displayed.
A: Please try to reconnect the USB cable if nothing displayed. If the problem persists, please go to “Smart Glasses” APP, and enable “Wake up the Smart Glasses” function.
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What to do with my used terminals?
A: Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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Why can’t I connect to a specific Wi-Fi router?
The Android 10 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address
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How can I check the device’s model number, Android version, CPU information, RAM & Storage information, battery capacity?
Diese Informationen finden Sie, indem Sie sie über das Hauptmenü -> „Einstellungen” -> „System” -> ”Über das Telefon” aufrufen.
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How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Silent”
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How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch the
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How can I use App Actions & Slices?
App Actions is a simple and effective way to help users quickly get what they need using artificial intelligence and machine learning. This is a prediction entirely
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How many bluetooth devices are supported at the same time?
In Android 10.0, you can pair with four bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any bluetooth speaker or other audio accessory that can handle the call. The system will remember the volume of each bluetooth device automatically.
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How can I perform a factory reset on my phone?
You can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
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How can I use split screen?
You can swipe up with 3 fingers on the screen to active split mode.
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How can I check the IMEI number of my device?
Es gibt 3 Möglichkeiten, die IMEI-Nummer zu überprüfen:
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What is the Autofill function?
Go to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
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How can I enlarge the font when I'm editing?
Please move the cursor to enlarge the font while editing.
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How can I format SD card as portable after SD card has been set as internal memory in my device?
If you want to format SD card as portable after it has been set as internal in your device, go to “Settings” -> “Storage” -> “xxx SD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->”ERASE &
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Why couldn’t I use three ways calling / multi-conference call function? Why does it say “Can’t conference calls” when I use the conference call function?
The Three way calling / multi-conference call function requires network/SIM card support. If your SIM card isn’t activated to provide these functions by your service provider, the device will show an “Unable to make conference calls” message if you try to use them. Please contact
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What is location API?
Location API is a fused location provider. The fused location provider is a location API in Google play services that intelligently combines different signals to provide the location information that your app needs. It manages the underlying location technologies, such as GPS and Wi-Fi, and provides a simple API that you can use to specify the required qualify of service
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What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
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How can I set up my device when I turn it on for the first time?
Nach dem ersten Einschalten erscheint ein Willkommen-Bildschirm. Zur Einrichtung des Telefons folgen Sie bitte den Instruktionen.
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What should I do if the in-built applications of my device do not work?
Q1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
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What can I do if my phone screen is yellowing?
Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain
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What can I do if my app show “App paused” when I touch it?
In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
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How can I change the language of the device?
Beim ersten Start des Einrichtungsassistenten scrollen Sie durch eine Sprachliste und wählen eine Sprache aus.
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How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
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How can I activate three way calling?
You can activate three way calling as follows: 1) Call the first
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How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
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How can I active gesture navigation (hide the navigation bar)?
Android has always featured navigation buttons, including a back button — but they’re now going away with Android 10 in favor of a new gesture-based navigation system.
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How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
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How can I activate the accessibility menu?
Go to “Settings” -> “Accessibility” -> “Accessibility Menu” ->touch the toggle to “On” position->touch
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How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
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What kinds of inappropriate phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
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How can I back up my data to google drive on the device?
You can back up your data using the following steps. 1) Go “Settings
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Why does my face unlock function work slowly or fail?
1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
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How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use
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What should I do when I insert or remove a SIM card?
TCL 10L support SIM card hot plug, you can insert or remove your SIM card while your device is power on.
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How can I take a screenshot?
Sie können Ihren Bildschirm-Inhalt leicht mit anderen teilen, indem Sie einen Screenshot machen. Mit Hardware-Tasten machen Sie einen Screenshot und speichern ihn lokal ab. Danach können Sie ihn in der Galerie oder einer ähnlichen Anwendung bearbeiten und teilen.
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What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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How can I active Live Caption on my device?
Android 10 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagr
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How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi in Android 10, which make it faster and more secure to connect to other devices
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What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
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What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens. There’re 3 ways to use the Google Lens function
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How can I change the permissions for my apps?
Sie können die App-Berechtigungen in den „Einstellungen” -> „Apps” -> „App-Berechtigungen” -> Ein Thema auswählen. Markieren Sie das Auswahlfeld, um einzelne Berechtigungen zuzulassen oder zu sperren.
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What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again
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How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch the
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How can I silence the ringtone of an incoming call?
There’re 4 ways to silence the ringer before answering a call
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What can I do if my phone screen become black item?
Your screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
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How can I play music?
Touch the “Music” app from home or under the main menu. You will find four libraries in which all songs are classified: Favorites, Songs, Artists and Albums. Choose the music you want to listen to and touch it to play.
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How do I configure proxy settings for a Wi-Fi network?
Some network administrators require you to connect to internal or external network resources via a proxy server. By default, the Wi-Fi networks are not configured to connect via a proxy, but you can use the following steps to change that for each Wi-Fi network you’ve added.
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How can I answer or divert a call?
The incoming call screen will open when you receive a phone call. It shows caller ID and any additional information about the caller that you have saved in Contacts. If you receive a phone call:
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How do I interact with the status bar?
An icon will appear on the top of the screen when you receive a notification. You may also hear a sound notification depending on your sound settings. From the notification bar, you can:
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How do I change the wallpaper?
You can set the wallpaper by accessing the main menu and going to -> “Settings” -> “Wallpaper & theme” -> “Wallpaper”. Select a wallpaper source from “Static
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Why does the music suddenly stop while I pull out the SD card?
Google play music doesn't support SD hot plug-in. If you are listening to a song stored on the SD card, it will stop after you pull out the SD card.
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Where can I check my photos?
You can check your photos by visiting the Gallery app. Photos can be sorted by Moments or Albums.
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How can I change the name of my Bluetooth device?
You can use the following steps to rename your Bluetooth device. 1) Touch “Settings”. 2) Touch “Network & connection”
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How does my phone connect to a Wi-Fi network?
Wi-Fi is a wireless networking technology that can provide internet access at distances of up to 100 meters, depending on the Wi-Fi router and your surroundings.
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How do I use the picture-in-picture function?
After Android 8.0, Google emphasize the fluency in Multitask processing scene. Picture-in-picture mode brings you a more fluent operation experience.
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How can I use the Notification Dots feature?
After Android 8.0, Google has made improvements to Android's notification functions by adding a new Notification Dots feature. It’s a small loop point above an application icon which only appears when the app has unread notifications. When you press and
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How do I make my device turn on Wi-Fi automatically?
Go to “Settings” -> “Network & connection” -> “Wi-Fi” -> “Wi-Fi preferences” -> “Turn on Wi-Fi automatically” (Wi-Fi will automatically turn back on near high-quality saved networks, like your home network).
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How can I take high pixel photos?
You can take high pixel photos by opening the “Camera” app -> “MORE” -> “HIGH PIXEL (48M/24M)” -> Touch the shutter to take photos.
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How can I take better photos/videos at night?
You can take photos/videos to record nighttime moments in the following ways: 1) Open “Camera” app -> “MORE” -> “SUPER NIGHT” -> Touch the shutter to take a photo.
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How can I stop the music which is playing?
You can stop any currently playing music by swiping down the notification bar and touching the icon.
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Can my phone connect to several Bluetooth speakers at the same time?
Super Bluetooth function supports connection with up to 4 audio devices at the same time to create a richer listening experience.
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How can I use split screen?
1) Touch the key at the bottom right corner of the screen, the recently used applications will then appear.
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How do I set the screen lock?
In order to protect your personal information, you can adjust your phone’s lock settings by accessing the main menu and selecting: “Settings” -> “Security & location” -> “Screen lock” and then touching the type of lock you would like to use.
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How can I turn on Bluetooth and pair with another Bluetooth device?
Bluetooth is a short-range wireless communications technology used to communicate between devices over a distance of about 8 meters.
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How can I switch to recently-used apps?
You can check recently used applications very easily. Just touch the Menu key in the bottom right corner of the screen and your recently used applications will appear.
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How can I activate the accessibility menu?
Please go to “Settings” -> “Accessibility” -> “Accessibility Menu” -> activate “Use Accessibility Menu” -> “OK” -> the accessibility menu icon will appear on the navigation bar.
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How can I connect to a mobile network?
It depends on your carrier and service plan; your phone may connect automatically to your carrier’s available data network, or you may need to insert a SIM card or configure details for a specific carrier.
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How can I set a quick response for calls?
You can edit the quick response text in the “Phone” app. Press the menu key in the top right corner of screen -> “Settings” ->“Quick responses”.
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How can I turn off system notifications such as battery notifications and screenshots?
Please go to “Settings” -> “Apps” -> “View all xx apps” -> touch the menu icon in the top right corner of the screen -> “Show system” -> “System UI” -> “App notifications” -> Uncheck Battery and Screenshots.
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How can I configure or unpair a Bluetooth device?
Some Bluetooth devices have multiple profiles. Profiles can include the ability to transmit your conversations, play music in stereo, or transfer files or other data. You can select which profiles you want to use with your phone. You can also change the name of the Bluetooth device.
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How do I add new apps or widgets to the Home screen?
To add new applications on the Home screen, swipe your finger up from the bottom of the screen on the Home screen to see all applications. Long-press and drag an application to your desired screen.
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How can I take photos with the camera?
Your Camera app is a combination of camera and camcorder. The screen acts as the viewfinder. 1) Touch the “Camera” icon from the Home screen or under the main menu.
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How can I hide the navigation bar, Back, Home and Recent keys?
There are two ways to hide the navigation bar: Way 1: Touch “Settings” -> “Display” -> “Navigation bar” -> “Buttons” -> “Button layout”. Choose the pattern in “Hide navigation
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What is Adaptive brightness?
You can activate Adaptive brightness using the following methods: Go to “Settings” -> “Display” -> “Adaptive brightness”.
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How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Alerting” and “Silent”.
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How can I create a video of what's on the screen?
Android 11 brings a feature - built-in screen recording. This lets you use easily-accessible controls within the phone to create a video of what's on your screen, similar to screenshots. You can even record the sound of your phone, or use the mic to narrate what you're doing.
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How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
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How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
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What can I do if my phone screen is yellowing?
a. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the color temperature of your display to reduce eye strain.
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How can I change the language of the device?
The first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
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How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
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How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens.
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
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How can I do if navigation buttons disappear on my screen?
There’s no gesture indicator on the screen under new gesture navigation mode, but you can switch back to the three-button navigation system of old if you want to.
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When I touch on display the smartphone makes a zoom on display. How can I stop this feature?
Please go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification shortcut”
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Why can’t I connect to a specific Wi-Fi router?
The Android 11 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
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How can I use float window / split screen?
Touch the menu to view the recently used applications Swipe to top left/ right corner to trigger float window/split screen.
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How many Bluetooth devices are supported at the same time?
In Android 11, you can pair with four bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any bluetooth speaker or other audio accessory that can handle the call.
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How can I change font size on display?
Please go to “Settings”->”Display”->”Font size”.
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Why there is no notifications while recording video?
Android 11 will have provisions to mute disruptive notifications when you are recording videos.
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How can I use a SIM card to do video calls?
To use SIM card video call, you should check the requirements below: 1) Video call requires network/SIM card support, please contact your SIM operator to make sure you have the video call service.
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How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
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How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
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How can I back up my data on the device?
You can back up your data using the following steps. 1) Go “Settings
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How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi in Android 11, which make it faster and more secure to connect to other devices
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How can I silence the ringtone of an incoming call?
There’re several ways to silence the ringer before answering a call.
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What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again
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Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
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How can I transfer data from the internal storage to the SD card?
Go to “Settings” -> “Storage” -> touch “Internal shared storage” ->”Files”, then you can browse the contents of internal shared storage, such as downloads
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What should I do if my device system lags or freezes?
a) Try to restart your device.
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What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
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What should I do if my device is always searching for a network or if no operator name is displayed?
If you are abroad
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How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
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How can I create a video of what’s on the screen?
Android 11 introduces a new feature - built-in screen recording. This lets you use easily-accessible controls within the phone to create a video of what’s happening on your screen, similar to take a screenshot. You can even record the sounds produced by your phone, or use the mic to narrate what you’re doing.
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How can I perform a factory reset on my phone?
Warning: this action will erase all your personal information and downloaded apps.
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How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”.
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Why is there no 5G signal icon on my screen?
If there is no 5G indicator:
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What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
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What should I do if my device cannot connect to the internet using mobile data?
If you have issues accessing the internet when using mobile data traffic, please try the following: Device settings issue:
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How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information
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What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
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What should I do if the navigation buttons disappear from my screen?
There’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
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What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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How can I use a SIM card to make video calls?
To use your SIM card when making a video call, please check the requirements below:
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What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select HIGH PIXEL->touch “Video quality”->select high quality(1080P>720P>480P)
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How can I know whether my device will work with my SIM carrier?
Please check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
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What should I do if my device cannot charge or charges slowly?
a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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How to remove Google account from your device?
To remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT”.
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What should I do if the NFC (Near Field Communication) function doesn’t work?
a) Check whether the NFC function is enabled. Go to “Settings”->“Connected devices” ->“NFC”->touch the trigger to enable the NFC function. Or swipe down to access the quick settings from any screen, and then click the NFC icon to enable the NFC function.
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What should I do if there is no sound or poor audio on my device?
If this issue occurs during a call:
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What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
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How can I use the split screen function?
Method1:
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How do I back up my device data?
There are several ways to back up your data.
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What should I do if the in-built applications of my device do not work?
a) Clear the cache of the app.
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How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use
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How can I set up my SD card ?
Go to “Settings” -> “Storage” -> touch Portable storage “XX SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
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What should I do if my device cannot power on?
a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
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What should I do if my fingerprint unlock function works slowly or fails?
a) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
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How can I change the default ringtone and adjust the volume for incoming calls ?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
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What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
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How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
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How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
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What should I do if my device cannot send or receive messages?
a) Check your device memory availability as it might be full
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How can I connect my phone to a PC via a USB cable ?
When your device connects to a PC, the device will ask you which mode you want to use.
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How can I upgrade my device?
Before upgrading your device: a) We strongly advise that you back up your personal data before upgrading to prevent loss. (Refer to Q How to back up my device data)
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How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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What to do with my used terminals ?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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What should I do if my device network signal is weak/there is a low reception level?
a) Try to restart your phone.
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Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
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What should I do if I cannot receive calls or miss calls constantly?
a) If this issue only occurs in certain places, move to a location with a strong signal and try again.
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What should I do if my device reboots by itself?
a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
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What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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How can I silence the ringtone of an incoming call ?
There’re several ways to silence the ringer before answering a call.
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What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
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How can I use the Talkback feature?
TalkBack is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
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How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc.
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How can I perform a factory reset on my phone?
You can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
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What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
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What should I do if the in-built applications of my device do not work?
Q1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
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How can I format SD card in my device?
Go to “Settings” -> “Storage” -> “XXSD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->” FORMAT SD CARD”.
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How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
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How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
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Why does my face unlock function work slowly or fail?
1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
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How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use
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What should I do when I insert or remove a SIM card?
This phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
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What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
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What kinds of phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
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What should I do if my device system lags or freezes?
a) Too many apps running in the background or if the system cache has not been cleared may cause your device's system to lag. Touch the Menu key in the bottom corner of screen to view recently used applications, touch “Clear all”. b) Uninstall unused apps from time to time to ensure that your device has sufficient storage space.
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How can I change the language of the device?
Change language of your phone by accessing into main menu -> “Settings” -> “System”->
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How can I set up my device when I turn it on for the first time?
The first time you turn on the phone, you will see a welcome screen. You can start to set up your phone by following the
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How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information: Way 1: Check the IMEI information from the IMEI label which was stuck to the device body.
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How can I check the device’s model number, Android version and Kernel version?
You can check the information by accessing into main menu -> “Settings” -> “System”-> “About phone”.
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What is the Autofill function?
Go to “Settings” -> “System” -> “Languages & input”-> “Autofill service”. For the most commonly used applications on user devices, the Autofill service will help
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How can I use Google Assistant?
Please press and hold the home button to enter Google Assistant.
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What is Google Play Protect?
Go to “Settings” -> “Security & location” -> “Google Play Protect”. Google has launched the Google Play Protect function, which can be regarded as a virus scanner for Android applications. So far, the Google Play Protect team has scanned more
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What is Google Lens?
Google Lens can automatically recognize and search within the content which appears within the lens. There are 3 ways to use the Google Lens function: Way 1: touch the “Camera” app -> touch the Google Lens icon
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How can I change the permissions for my apps?
You can change the “App permissions” in “Settings” -> “Apps” -> “App permissions” -> Select a topic. Use the toggles to switch individual permissions on or off.
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Is my mobile phone system faster than the previous system/application startup program?
On Android 8.1 or above, the boot time of the Pixel device only needs half of the previous boot time. The start up speed of applications has also been improved.
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How can I take a screenshot?
Users can easily share what's on their screens by taking screenshots. Hardware buttons let them snap a screenshot and store it locally
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Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
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How can I transfer data from the internal storage to the SD card?
There are two ways to transfer data.
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What should I do if my device system lags or freezes?
a) Try to restart your device.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-device-system-lags-or-freezes.html -
What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-display-screen-broken.html -
What should I do if my device is always searching for a network or if no operator name is displayed?
If you are abroad
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-device-is-always-searching-for-a-network-or-if-no-operator-name-is-displayed.html -
How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
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How can I create a video of what’s on the screen?
Swipe down to access the quick settings from any screen, swipe to left to next page and then click the “Screen recorder” icon to create your recording (slide to the left to view it on the second page).
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How can I perform a factory reset on my phone?
Warning: this action will erase all your personal information and downloaded apps.
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How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”. For missing call and message notification, there options will appear “Priority”, “Prioritised” and “Silent”.
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What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
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What should I do if my device cannot connect to the internet using mobile data?
If you have issues accessing the internet when using mobile data traffic, please try the following:
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How can I check the IMEI number of my device?
There are several ways to check the IMEI information.
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What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
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What should I do if the navigation buttons disappear from my screen?
There’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
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What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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How can I use a SIM card to make video calls?
To use your SIM card when making a video call, please check the requirements below:
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-use-a-SIM-card-to-make-video-calls.html -
What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select “4:3 - HIGH PIXEL”->touch “Video quality”->select high quality(4K>1080P>720P) . As for the choice of Frame rate, 60fps is better than 30fps, but requires more storage.
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How can I know whether my device will work with my SIM carrier?
Please check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.html -
What should I do if my device cannot charge or charges slowly?
a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-30plus/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.html -
How to remove Google account from your device?
To remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT” on the pop up windows.
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What should I do if the NFC (Near Field Communication) function doesn’t work?
a) Please check the support information on your device’s packaging to see whether it supports NFC functionality.
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What should I do if there is no sound or poor audio on my device?
If this issue occurs during a call:
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What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
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How can I use the split screen function?
Method1:
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How do I back up my device data?
There are several ways to back up your data.
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What should I do if the in-built applications of my device do not work?
a) Clear the cache of the inbuilt app.
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How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
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How can I set up my SD card
Insert SD card->Into Drop down status bar->Click the “SD card” notification ->touch “Portable storage” ->touch “Done”. Then go to “Settings” -> “Storage” ->Select “SD CARD” in the selection box, and then you can browse the contents of SD card, such as downloads, music, pictures, etc.
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What should I do if my device cannot power on?
a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
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What should I do if my fingerprint unlock function works slowly or fails?
a) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
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How can I change the default ringtone and adjust the volume for incoming calls
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-30plus/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.html -
What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
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How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
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How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
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What should I do if my device cannot send or receive messages?
a) Check your device memory availability as it might be full
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How can I find apps quickly?
Swipe up to access the search interface from any home screen, and then input the name of the application.
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How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use.
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How can I upgrade my device?
Before upgrading your device:
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How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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What to do with my used terminals
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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What should I do if my device network signal is weak/there is a low reception level?
a) Try to restart your phone.
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How can I launch camera quickly?
Press the power button twice from any screen to quickly open camera.
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How do I use the Edge Bar feature?
Android 12 introduces a new feature – Edge Bar. Slide in from the buoy position to open the Edge Bar. The new edge bar supports more powerful functions like partial screenshots, float windows, etc. Click the plus button <img src="/content/dam/tcl-html/TCTService/support/tcl-30/image4.png"> to add the function or content you want.
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Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
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What should I do if I cannot receive calls or miss calls constantly?
a) If this issue only occurs in certain places, move to a location with a strong signal and try again.
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What should I do if my device reboots by itself?
a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
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What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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How can I silence the ringtone of an incoming call
There are several ways to silence the ringer before answering a call.
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What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
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Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
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How can I transfer data from the internal storage to the SD card?
There are two methods to transfer data.
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What should I do if my device system lags or freezes?
a) Try to restart your device.
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What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
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What should I do if my device is always searching for a network or if no operator name is displayed?
If you are abroad
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How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
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How can I perform a factory reset on my phone?
Warning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-perform-a-factory-reset-on-my-phone.html -
How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Alerting” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-manage-app-notifications-quickly-and-easily.html -
What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
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What should I do if my device cannot connect to the internet using mobile data?
If you have issues accessing the internet when using mobile data traffic, please try the following:
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-device-cannot-connect-to-the-internet-using-mobile-data.html -
How can I check the IMEI number of my device?
You have several ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-check-the-IMEI-number-of-my-device.html -
What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-device-auto-powers-off.html -
What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.html -
How can I use a SIM card to make video calls?
To use your SIM card when making a video call, please check the requirements below:
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-use-a-SIM-card-to-make-video-calls.html -
What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen-> touch “Video quality”->select high quality(1080P>720P>480P).
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.html -
How can I know whether my device will work with my SIM carrier?
Please check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.html -
What should I do if my device cannot charge or charges slowly?
a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.html -
How to remove Google account from your device?
To remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT” to confirm.
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What should I do if there is no sound or poor audio on my device?
If this issue occurs during a call:
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-there-is-no-sound-or-poor-audio-on-my-device.html -
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.html -
How do I back up my device data?
There are several ways to back up your data.
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What should I do if the in-built applications of my device do not work?
a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.html -
How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-change-the-language-of-the-device.html -
How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “SD card” -> Select an opening method, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
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What should I do if my device cannot power on?
a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-device-cannot-power-on.html -
What should I do if my fingerprint unlock function works slowly or fails?
a) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-fingerprint-unlock-function-works-slowly-or-fails.html -
How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.html -
What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-devices-battery-drains-under-normal-use.html -
How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-activate-the-accessibility-menu.html -
How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-turn-on-USB-debugging.html -
What should I do if my device cannot send or receive messages?
a) Check your device memory availability as it might be full
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-device-cannot-send-or-receive-messages.html -
How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.html -
How can I upgrade my device?
Before upgrading your device:
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-upgrade-my-device.html -
How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-take-a-screenshot.html -
What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-305/What-to-do-with-my-used-terminals.html -
What should I do if my device network signal is weak/there is a low reception level?
a) Try to restart your phone.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-device-network-signal-is-weakthere-is-a-low-reception-level.html -
Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-305/Why-cant-I-connect-to-a-specific-Wi-Fi-router.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-change-the-permissions-for-my-apps.html -
What should I do if I cannot receive calls or miss calls constantly?
a) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.html -
What should I do if my device reboots by itself?
a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-my-device-reboots-by-itself.html -
What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-305/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.html -
How can I silence the ringtone of an incoming call?
There are several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-305/How-can-I-silence-the-ringtone-of-an-incoming-call.html -
What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-mobile/tcl-305/What-can-I-do-if-my-device-heats-up.html -
How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-check-the-IMEI-number-of-my-device.html -
How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-change-the-language-of-the-device.html -
How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-activate-the-accessibility-menu.html -
How can I upgrade my device?
Before upgrading your device:
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-upgrade-my-device.html -
How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-take-a-screenshot.html -
How can I transfer data from the internal storage to the SD card?
There are two methods to transfer data.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
What should I do if my device system lags or freezes?
a) Try to restart your device.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-system-lags-or-freezes.html -
What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-auto-powers-off.html -
What should I do if my device cannot charge or charges slowly?
a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.html -
How can I set up my SD card?
Insert SD card->Into Drop down status bar->Click the “SD card” notification ->touch “Portable storage” ->touch “Done”. Then go to “Settings” -> “Storage” ->Select “SD card”, and then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-set-up-my-SD-card.html -
What should I do if my device cannot power on?
a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-cannot-power-on.html -
How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-303/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.html -
What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-devices-battery-drains-under-normal-use.html -
What should I do if my device reboots by itself?
a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
/content/global/global/en/service-support-mobile/tcl-303/What-should-I-do-if-my-device-reboots-by-itself.html -
What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-mobile/tcl-303/What-can-I-do-if-my-device-heats-up.html -
How to remove Google account from your device?
To remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT”.
/content/global/global/en/service-support-mobile/tcl-303/How-to-remove-Google-account-from-your-device.html -
Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl-306/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.html -
How can I transfer data from the internal storage to the SD card?
There are two ways to transfer data.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
What should I do if my device system lags or freezes?
a) Try to restart your device.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-system-lags-or-freezes.html -
What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-display-screen-broken.html -
What should I do if my device is always searching for a network or if no operator name is displayed?
If you are abroad
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-is-always-searching-for-a-network-or-if-no-operator-name-is-displayed.html -
How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-change-font-size-on-display.html -
How can I create a video of what’s on the screen?
Swipe down to access the quick settings from any screen, and then click the “Screen recorder” icon to create your recording (slide to the left to view it on the second page).
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-create-a-video-of-whats-on-the-screen.html -
How can I perform a factory reset on my phone?
Warning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-perform-a-factory-reset-on-my-phone.html -
How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-manage-app-notifications-quickly-and-easily.html -
What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-I-cannot-turn-on-the-camera-app.html -
What should I do if my device cannot connect to the internet using mobile data?
If you have issues accessing the internet when using mobile data traffic, please try the following:
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-cannot-connect-to-the-internet-using-mobile-data.html -
How can I check the IMEI number of my device?
You have several ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-check-the-IMEI-number-of-my-device.html -
What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-auto-powers-off.html -
What should I do if the navigation buttons disappear from my screen?
There’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-the-navigation-buttons-disappear-from-my-screen.html -
How can I connect my phone to a PC or another device via a USB/OTG cable?
When your phone connects to a PC, a pop up window will appear to ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-connect-my-phone-to-a-PC-or-another-device-via-a-USBOTG-cable.html -
What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.html -
How can I use a SIM card to make video calls?
To use your SIM card when making a video call, please check the requirements below:
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-use-a-SIM-card-to-make-video-calls.html -
What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen-> touch “Video quality”->select high quality(1080P>720P>480P).
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.html -
How can I know whether my device will work with my SIM carrier?
Please check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.html -
What should I do if my device cannot charge or charges slowly?
a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.html -
How to remove Google account from your device?
To remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT” to confirm.
/content/global/global/en/service-support-mobile/tcl-306/How-to-remove-Google-account-from-your-device.html -
What should I do if there is no sound or poor audio on my device?
If this issue occurs during a call:
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-there-is-no-sound-or-poor-audio-on-my-device.html -
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.html -
How can I use the split screen function?
Method1:
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-use-the-split-screen-function.html -
How do I back up my device data?
There are several ways to back up your data.
/content/global/global/en/service-support-mobile/tcl-306/How-do-I-back-up-my-device-data.html -
What should I do if the in-built applications of my device do not work?
a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.html -
How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-change-the-language-of-the-device.html -
How can I set up my SD card?
Insert SD card->Into Drop down status bar->Click the “SD card” notification ->touch “Portable storage” ->touch “Done”. Then go to “Settings” -> “Storage” ->Select “SD CARD” in the selection box, and then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-set-up-my-SD-card.html -
What should I do if my device cannot power on?
a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-cannot-power-on.html -
What should I do if my fingerprint unlock function works slowly or fails?
a) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-fingerprint-unlock-function-works-slowly-or-fails.html -
How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.html -
How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-activate-the-accessibility-menu.html -
How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-turn-on-USB-debugging.html -
What should I do if my device cannot send or receive messages?
a) Check your device memory availability as it might be full.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-cannot-send-or-receive-messages.html -
How can I upgrade my device?
Before upgrading your device:
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-upgrade-my-device.html -
How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-take-a-screenshot.html -
What should I do if my device network signal is weak/there is a low reception level?
a) Try to restart your phone.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-network-signal-is-weakthere-is-a-low-reception-level.html -
Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-mobile/tcl-306/Why-cant-I-connect-to-a-specific-Wi-Fi-router.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-change-the-permissions-for-my-apps.html -
What should I do if I cannot receive calls or miss calls constantly?
a) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.html -
What should I do if my device reboots by itself?
a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-device-reboots-by-itself.html -
What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.html -
How can I silence the ringtone of an incoming call?
There are several ways to silence the ringer before answering a call.
/content/global/global/en/service-support-mobile/tcl-306/How-can-I-silence-the-ringtone-of-an-incoming-call.html -
What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-mobile/tcl-306/What-can-I-do-if-my-device-heats-up.html -
What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
/content/global/global/en/service-support-mobile/tcl-306/What-should-I-do-if-my-devices-battery-drains-under-normal-use.html -
What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl-306/What-to-do-with-my-used-terminals.html -
Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl-20b/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.html -
How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch and hold the data which you want to move, and then touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-20b/image16.png"> icon at the right side of the data -> touch “Move” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-20b/image17.png"> SD card -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-20b/image18.png"> icon at the bottom right corner.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
How can I create a video of what’s on the screen?
Android 11 introduces a new feature - built-in screen recording. This lets you use easily-accessible controls within the phone to create a video of what’s happening on your screen, similar to take a screenshot. You can even record the sounds produced by your phone, or use the mic to narrate what you’re doing.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-create-a-video-of-whats-on-the-screen.html -
How can I perform a factory reset on my phone?
Warning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-perform-a-factory-reset-on-my-phone.html -
What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-I-cannot-turn-on-the-camera-app.html -
What should I do if my device cannot connect to the internet using mobile data?
If you have issues accessing the internet when using mobile data traffic, please try the following:
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-my-device-cannot-connect-to-the-internet-using-mobile-data.html -
How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-check-the-IMEI-number-of-my-device.html -
What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select HIGH PIXEL->touch “Video quality”->select high quality(1080P>720P>480P)
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.html -
What should I do if the NFC (Near Field Communication) function doesn’t work?
a) Check whether the NFC function is enabled. Go to “Settings”->“Connected device” ->“NFC”->touch the trigger to enable the NFC function.
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-the-NFC-Near-Field-Communication-function-doesnt-work.html -
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
/content/global/global/en/service-support-mobile/tcl-20b/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.html -
How do I back up my device data?
There are several ways to back up your data.
/content/global/global/en/service-support-mobile/tcl-20b/How-do-I-back-up-my-device-data.html -
How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-change-the-language-of-the-device.html -
How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-mobile/tcl-20b/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.html -
What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
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How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
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How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use.
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How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
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What should I do if I cannot receive calls or miss calls constantly?
a) If this issue only occurs in certain places, move to a location with a strong signal and try again.
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What should I do if my device reboots by itself?
a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
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What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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How can I silence the ringtone of an incoming call?
There’re several ways to silence the ringer before answering a call.
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What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
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How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Alerting” and “Silent”.
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Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
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What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist.
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How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
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How can I create a video of what’s on the screen?
Swipe down to access the quick settings from any screen, swipe to left to next page and then click the “Screen recorder” icon to create your recording (slide to the left to view it on the second page).
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How can I perform a factory reset on my phone?
Warning: this action will erase all your personal information and downloaded apps.
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How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”. For missing call and message notification, there options will appear “Priority”, “Prioritised” and “Silent”.
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What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
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How can I check the IMEI number of my device?
There are several ways to check the IMEI information.
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What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select “4:3 - HIGH PIXEL”->touch “Video quality”->select high quality(4K>1080P>720P) . As for the choice of Frame rate, 60fps is better than 30fps, but requires more storage.
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What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
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How can I use the split screen function?
Method1:
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How do I back up my device data?
There are several ways to back up your data.
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How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
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How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
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How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
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How can I find apps quickly?
Swipe up to access the search interface from any home screen, and then input the name of the application.
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How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use.
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How can I upgrade my device?
Before upgrading your device:
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How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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What to do with my used terminals
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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How can I launch camera quickly?
Press the power button twice from any screen to quickly open camera.
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How do I use the Edge Bar feature?
Android 12 introduces a new feature – Edge Bar. Slide in from the buoy position to open the Edge Bar. The new edge bar supports more powerful functions like partial screenshots, float windows, etc. Click the plus button <img src="/content/dam/tcl-html/TCTService/support/tcl-30/image4.png"> to add the function or content you want.
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
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What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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How can I silence the ringtone of an incoming call
There are several ways to silence the ringer before answering a call.
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What should I do if the navigation buttons disappear from my screen?
There’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
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What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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What should I do if my device system lags or freezes?
a) Try to restart your device.
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What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
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What should I do if my device is always searching for a network or if no operator name is displayed?
If you are abroad
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How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
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What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
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What should I do if the navigation buttons disappear from my screen?
There’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
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What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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How can I know whether my device will work with my SIM carrier?
Please check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
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What should I do if my device cannot charge or charges slowly?
a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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How to remove Google account from your device?
To remove your google account, go to “Settings”->“Account”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT” to confirm.
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What should I do if there is no sound or poor audio on my device?
If this issue occurs during a call:
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How can I use the split screen function?
Method1:
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What should I do if the in-built applications of my device do not work?
a) Clear the cache of the app.
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What should I do if my device cannot power on?
a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
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How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
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What should I do if my device cannot send or receive messages?
a) Check your device memory availability as it might be full
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How can I upgrade my device?
Before upgrading your device:
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What should I do if my device network signal is weak/there is a low reception level?
a) Try to restart your phone.
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What should I do if my fingerprint unlock function works slowly or fails?
a) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
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Why can’t I connect to a specific Wi-Fi router?
The Android 10 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address
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How can I check the device’s model number, Android version, CPU information, RAM & Storage information, battery capacity?
You can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
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How can I use App Actions & Slices?
App Actions is a simple and effective way to help users quickly get what they need using artificial intelligence and machine learning. This is a prediction entirely
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How many Bluetooth devices are supported at the same time?
In Android 10.0, you can pair with five Bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any Bluetooth speaker or other audio accessory that can handle the call.
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How can I change font size on display?
Please go to “Settings”->”Display”->”Font size”.
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How can I use split screen?
You can swipe up with 3 fingers on the screen to active split mode.
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How can I use a SIM card to do video calls?
To use SIM card video call, you should check the requirements below: 1) Video call requires network/SIM card support, please contact your SIM operator to make sure you have the video call service.
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What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
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How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
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What can I do if the Google Assistant Button of my device does not work while phone screen is locked?
Google Assistant Button only work while phone screen is unlocked.
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What should I do if the in-built applications of my device do not work?
Q1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
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What can I do if my app show “App paused” when I touch it?
In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
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How can I change the language of the device?
The first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
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What can I do if there is “Family Link” prompt in notification bar?
If you’re a parent, this new Android 10 feature is exactly for you. Family Link is a set of tools that parents can use to set daily screen time limits, device bedtime, time limits on specific apps, and more for their kids. They can also review the apps children install on their devices and see their usage.
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Why there is no 5G signal icon on my screen?
If there is no 5G indicator: 1) Contact your SIM card operator to check whether 5G service availability
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How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
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How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
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How can I activate the accessibility menu?
Go to “Settings” -> “Accessibility” -> “Accessibility Menu” ->touch the toggle to “On” position->touch
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How can I back up my data on the device?
You can back up your data using the following steps. 1) Go “Settings
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Why does my face unlock function work slowly or fail?
1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
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When I quickly touch on display three times the smartphone makes a zoom on display. How can I stop this feature?
Please go to “Settings”->”Accessibility”->”Magnification”, disable “Magnify with tripe-tap”
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How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi in Android 10, which make it faster and more secure to connect to other devices
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What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl10-5g/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps”
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How can I silence the ringtone of an incoming call?
There’re 4 ways to silence the ringer before answering a call
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What can I do if my phone screen become black item?
Your screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
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How can I active gesture navigation (hide the navigation bar)?
Android has always featured navigation buttons, including a back button — but they’re now going away with Android 10 in favor of a new gesture-based navigation system.
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How can I back up my data on the device?
You can back up your data to google drive using the following steps.
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How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Alerting” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-manage-app-notification-quick-and-easy.html -
How can I use the Talkback feature?
Talkback is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-use-the-Talkback-feature.html -
How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc. you want to move -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-20e/image10.png"> icon at the top right corner on the screen -> touch “Move” -> touch the SD card icon -> select a files and touch Move icon at the bottom right of the corner on the screen.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
How can I change font size on display?
Please go to “Settings”->”Display”->”Font size”.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-change-font-size-on-display.html -
How can I perform a factory reset on my phone?
You can use the following steps to reset your phone in the boot status.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-perform-a-factory-reset-on-my-phone.html -
What is the Autofill function?
Go to “Settings” -> “System” -> “Languages & input” -> “Advanced” ->“Autofill service”.
/content/global/global/en/service-support-mobile/tcl-20e/What-is-the-Autofill-function.html -
How can I check the device’s model number, Android version, CPU information, RAM & Storage information, battery capacity?
You can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-check-the-devices-model-number,-Android-version,-CPU-information,-RAM-&-Storage-information,-battery-capacity.html -
How can I use a SIM card to do video calls?
To use SIM card video call, you should check the requirements below:
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-use-a-SIM-card-to-do-video-calls.html -
How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.html -
What can I do if my phone screen is yellowing?
a. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain.
/content/global/global/en/service-support-mobile/tcl-20e/What-can-I-do-if-my-phone-screen-is-yellowing.html -
How can I change the language of the device?
The first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-change-the-language-of-the-device.html -
How can I activate three way calling?
You can activate three way calling as follows:
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-activate-three-way-calling.html -
How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone.
/content/global/global/en/service-support-mobile/tcl-20e/How-to-import-your-contacts-directly-into-your-Google-Account.html -
How can I active gesture navigation (hide the navigation bar)?
Android has always featured navigation buttons, including a back button — but they’re now going away with Android 11 in favor of a new gesture-based navigation system.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-active-gesture-navigation-hide-the-navigation-bar.html -
How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-activate-the-accessibility-menu.html -
Why does my face unlock function work slowly or fail?
1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail.
/content/global/global/en/service-support-mobile/tcl-20e/Why-does-my-face-unlock-function-work-slowly-or-fail.html -
How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.html -
What should I do when I insert or remove a SIM card?
This phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl-20e/What-should-I-do-when-I-insert-or-remove-a-SIM-card.html -
How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-take-a-screenshot.html -
What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile/tcl-20e/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html -
How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-mobile/tcl-20e/How-can-I-turn-on-USB-debugging.html -
How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Slient
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-manage-app-notification-quick-and-easy.html -
How can I use the Talkback feature?
TalkBack is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-use-the-Talkback-feature.html -
How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch the
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
How can I perform a factory reset on my phone?
You can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-perform-a-factory-reset-on-my-phone.html -
How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-check-the-IMEI-number-of-my-device.html -
What is the Autofill function?
Go to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
/content/global/global/en/service-support-mobile/tcl10-5g/What-is-the-Autofill-function.html -
How can I format SD card as portable after SD card has been set as internal memory in my device?
If you want to format SD card as portable after it has been set as internal in your device, go to “Settings” -> “Storage” -> “xxx SD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->”ERASE &
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-format-SD-card-as-portable-after-SD-card-has-been-set-as-internal-memory-in-my-device.html -
Why couldn’t I use three ways calling / multi-conference call function? Why does it say “Can’t conference calls” when I use the conference call function?
The Three way calling / multi-conference call function requires network/SIM card support. If your SIM card isn’t activated to provide these functions by your service provider, the device will show an “Unable to make conference calls” message if you try to use them. Please contact
/content/global/global/en/service-support-mobile/tcl10-5g/Why-couldn-t-I-use-three-ways-calling-multi-conference-call-function-Why-does-it-say-Can-t-conference-calls-when-I-use-the-conference-call-function.html -
What can I do if my phone screen is yellowing?
Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain
/content/global/global/en/service-support-mobile/tcl10-5g/What-can-I-do-if-my-phone-screen-is-yellowing.html -
How can I activate three way calling?
You can activate three way calling as follows: 1) Call the first
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-activate-three-way-calling.html -
How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
/content/global/global/en/service-support-mobile/tcl10-5g/How-to-import-your-contacts-directly-into-your-Google-Account.html -
How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-turn-on-USB-debugging.html -
What kinds of inappropriate phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-mobile/tcl10-5g/What-kinds-of-inappropriate-phone-use-may-potentially-damage-the-battery.html -
How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-connect-my-phone-to-a-PC-via-a-USB-cable.html -
What should I do when I insert or remove a SIM card?
This phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
/content/global/global/en/service-support-mobile/tcl10-5g/What-should-I-do-when-I-insert-or-remove-a-SIM-card.html -
How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-take-a-screenshot.html -
What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-mobile/tcl10-5g/What-to-do-with-my-used-terminals.html -
How can I active Live Caption on my device?
Android 10 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagr
/content/global/global/en/service-support-mobile/tcl10-5g/How-can-I-active-Live-Caption-on-my-device.html -
What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens. There’re 3 ways to use the Google Lens function
/content/global/global/en/service-support-mobile/tcl10-5g/What-is-Google-Lens.html -
What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again
/content/global/global/en/service-support-mobile/tcl10-5g/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.html -
How can I back up my data on the device?
You can back up your data to google drive using the following steps.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-back-up-my-data-on-the-device.html -
How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Silent”.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-manage-app-notification-quick-and-easy.html -
How can I use the Talkback feature?
Talkback is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-use-the-Talkback-feature.html -
How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc. you want to move -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-tabmax-10-4/image2.png"> icon at the top right corner on the screen -> touch “Move” -> touch the SD card icon -> select a files and touch Move icon at the bottom right of the corner on the screen.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
What should I do if my device system lags or freezes?
1) Too many apps running in the background or if the system cache has not been cleared may cause your device's system to lag. Touch the Menu key in the bottom corner of screen to view recently used applications, touch “Clear all”.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/What-should-I-do-if-my-device-system-lags-or-freezes.html -
How can I change font size on display?
Please go to “Settings”->”Display”->”Font size”.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-change-font-size-on-display.html -
What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.html -
How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-set-up-my-device-when-I-turn-it-on-for-the-first-time.html -
How does my tablet connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi, which make it faster and more secure to connect to other devices
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-does-my-tablet-connect-to-a-Wi-Fi-network.html -
What can I do if my tablet asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this tablet after you execute a factory data reset, otherwise you will not be able to use the tablet. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/What-can-I-do-if-my-tablet-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html -
How can I create a video of what's on the screen?
Android brings a feature - built-in screen recording. This lets you use easily-accessible controls within the tablet to create a video of what's on your screen, similar to screenshots. You can even record the sound of your tablet, or use the mic to narrate what you're doing.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-create-a-video-of-what's-on-the-screen.html -
How can I format SD card in my device?
Go to “Settings” -> “Storage” -> “XXSD card” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-tabmax-10-4/image2.png"> icon at the top right corner-> “Storage settings” -> “Format”->” FORMAT SD CARD”.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-format-SD-card-in-my-device.html -
What can I do if my app show “App paused” when I touch it?
In “Digital Wellbeing & parental controls”, you can customize the time limit for using the tablet so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/What-can-I-do-if-my-app-show-App-paused-when-I-touch-it.html -
How can I use float window / split screen?
1) You can swipe up with 3 fingers on the screen to active split mode.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-use-float-window--split-screen.html -
How can I change the language of the device?
The first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-change-the-language-of-the-device.html -
How can I perform a factory reset on my tablet?
You can use the following steps to reset your tablet in the boot status.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-perform-a-factory-reset-on-my-tablet.html -
How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your tablet. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-activate-the-accessibility-menu.html -
How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-turn-on-USB-debugging.html -
How can I browse my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “XX SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-browse-my-SD-card.html -
When I touch on display makes a zoom on display. How can I stop this feature?
Please go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification with triple-tap”
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/When-I-touch-on-display-makes-a-zoom-on-display.html -
How can I connect my tablet to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-connect-my-tablet-to-a-PC-via-a-USB-cable.html -
How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-take-a-screenshot.html -
What can I do if my tablet screen is yellowing?
a. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the color temperature of your display to reduce eye strain.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/What-can-I-do-if-my-tablet-screen-is-yellowing.html -
What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/What-to-do-with-my-used-terminals.html -
What kinds of tablet use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/What-kinds-of-tablet-use-may-potentially-damage-the-battery.html -
Why can’t I connect to a specific Wi-Fi router?
The Android security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/Why-cant-I-connect-to-a-specific-Wi-Fi-router.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-change-the-permissions-for-my-apps.html -
How can I check the Serial number (Wi-Fi version) of my device?
You have 2 ways to check the serial number information:
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-check-the-Serial-number-Wi-Fi-version-of-my-device.html -
How can I do if navigation buttons disappear on my screen?
There’s no gesture indicator on the screen under new gesture navigation mode, but you can switch back to the three-button navigation system of old if you want to.
/content/global/global/en/service-support-tablets/tcl-tabmax-10-4/How-can-I-do-if-navigation-buttons-disappear-on-my-screen.html -
Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.html -
How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch and hold the data which you want to move, and then touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-nxtpaper-10s/image3.png"> icon at the right side of the data -> touch “Move” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-nxtpaper-10s/image4.png"> icon (SD card) -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-nxtpaper-10s/image5.png"> icon at the bottom right corner.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-change-font-size-on-display.html -
How can I create a video of what’s on the screen?
Android 11 introduces a new feature - built-in screen recording. This lets you use easily-accessible controls within the device to create a video of what’s happening on your screen, similar to take a screenshot. You can even record the sounds produced by your device, or use the mic to narrate what you’re doing.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-create-a-video-of-whats-on-the-screen.html -
How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-manage-app-notifications-quickly-and-easily.html -
How can I connect my device to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-connect-my-device-to-a-PC-via-a-USB-cable.html -
What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-device-auto-powers-off.html -
What should I do if the in-built applications of my device do not work?
a) Clear the cache of the app.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.html -
What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-devices-battery-drains-under-normal-use.html -
How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-turn-on-USB-debugging.html -
How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-take-a-screenshot.html -
What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-to-do-with-my-used-terminals.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-change-the-permissions-for-my-apps.html -
What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-display-screen-broken.html -
How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch and hold the data which you want to move, and then touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-nxtpaper-10s/image3.png"> icon at the right side of the data -> touch “Move” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-nxtpaper-10s/image4.png"> icon (SD card) -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-nxtpaper-10s/image5.png"> icon at the bottom right corner.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
What should I do if my device system lags or freezes?
a) Try to restart your device.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-device-system-lags-or-freezes.html -
How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-change-font-size-on-display.html -
How can I create a video of what’s on the screen?
Android 11 introduces a new feature - built-in screen recording. This lets you use easily-accessible controls within the device to create a video of what’s happening on your screen, similar to take a screenshot. You can even record the sounds produced by your device, or use the mic to narrate what you’re doing.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-create-a-video-of-whats-on-the-screen.html -
How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-manage-app-notifications-quickly-and-easily.html -
What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-I-cannot-turn-on-the-camera-app.html -
How can I connect my device to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-connect-my-device-to-a-PC-via-a-USB-cable.html -
What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-device-auto-powers-off.html -
What should I do if my device cannot charge or charges slowly?
a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.html -
How can I perform a factory reset on my device?
Warning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-perform-a-factory-reset-on-my-device.html -
How to remove Google account from your device?
To remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT”->touch “OK” to confirm.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-to-remove-Google-account-from-your-device.html -
How can I use the split screen function?
Method1:
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-use-the-split-screen-function.html -
How do I back up my device data?
There are several ways to back up your data.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-do-I-back-up-my-device-data.html -
How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-change-the-language-of-the-device.html -
How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “XX SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-set-up-my-SD-card.html -
What should I do if my device cannot power on?
a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-device-cannot-power-on.html -
How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your device. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-activate-the-accessibility-menu.html -
How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-turn-on-USB-debugging.html -
How can I upgrade my device?
Before upgrading your device:
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-upgrade-my-device.html -
How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-take-a-screenshot.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-change-the-permissions-for-my-apps.html -
What should I do if my device reboots by itself?
a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-device-reboots-by-itself.html -
What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.html -
What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-can-I-do-if-my-device-heats-up.html -
How can I check the Serial number of my device?
You have 2 ways to check the Serial number information:
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/How-can-I-check-the-Serial-number-of-my-device.html -
What should I do if my device system lags or freezes?
a) Try to restart your device.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-device-system-lags-or-freezes.html -
What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-I-cannot-turn-on-the-camera-app.html -
What should I do if the navigation buttons disappear from my screen?
There’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-the-navigation-buttons-disappear-from-my-screen.html -
What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.html -
What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high device size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select HIGH PIXEL->touch “Video quality”->select high quality(4K>1080P>720P>480P)
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.html -
What should I do if my device cannot charge or charges slowly?
a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-device-cannot-charge-or-charges-slowly.html -
How can I perform a factory reset on my device?
Warning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-perform-a-factory-reset-on-my-device.html -
How to remove Google account from your device?
To remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT”->touch “OK” to confirm.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-to-remove-Google-account-from-your-device.html -
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my device & Q How can I upgrade my device).
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.html -
How can I use the split screen function?
Method1:
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-use-the-split-screen-function.html -
How do I back up my device data?
There are several ways to back up your data.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-do-I-back-up-my-device-data.html -
How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-change-the-language-of-the-device.html -
How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “XX SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-set-up-my-SD-card.html -
What should I do if my device cannot power on?
a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-device-cannot-power-on.html -
How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your device. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-activate-the-accessibility-menu.html -
How can I upgrade my device?
Before upgrading your device:
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-upgrade-my-device.html -
Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/Why-cant-I-connect-to-a-specific-Wi-Fi-router.html -
What should I do if my device reboots by itself?
a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-my-device-reboots-by-itself.html -
What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.html -
What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/What-can-I-do-if-my-device-heats-up.html -
How can I check the Serial number of my device?
You have 2 ways to check the Serial number information:
/content/global/global/en/service-support-tablets/tcl-nxtpaper-10s/How-can-I-check-the-Serial-number-of-my-device.html -
What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-display-screen-broken.html -
What should I do if the navigation buttons disappear from my screen?
There’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-the-navigation-buttons-disappear-from-my-screen.html -
What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.html -
What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high device size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select HIGH PIXEL->touch “Video quality”->select high quality(4K>1080P>720P>480P)
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.html -
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my device & Q How can I upgrade my device).
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.html -
What should I do if the in-built applications of my device do not work?
a) Clear the cache of the app.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.html -
What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-should-I-do-if-my-devices-battery-drains-under-normal-use.html -
What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/What-to-do-with-my-used-terminals.html -
Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/Why-cant-I-connect-to-a-specific-Wi-Fi-router.html -
Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-tablets-old/tcl-nxtpaper-10s/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.html -
Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
/content/global/global/en/service-support-mobile/tcl-30-se/Why-doesnt-my-device-pair-with-a-Bluetooth-enabled-device.html -
How can I transfer data from the internal storage to the SD card?
There are two ways to transfer data.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-transfer-data-from-the-internal-storage-to-the-SD-card.html -
What should I do if my device system lags or freezes?
a) Try to restart your device.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-device-system-lags-or-freezes.html -
What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-display-screen-broken.html -
How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-change-font-size-on-display.html -
How can I create a video of what’s on the screen?
Swipe down to access the quick settings from any screen, and then click the “Screen recorder” icon to create your recording (slide to the left to view it on the second page).
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-create-a-video-of-whats-on-the-screen.html -
How can I perform a factory reset on my phone?
Warning: this action will erase all your personal information and downloaded apps.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-perform-a-factory-reset-on-my-phone.html -
How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-manage-app-notifications-quickly-and-easily.html -
What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-I-cannot-turn-on-the-camera-app.html -
What should I do if my device cannot connect to the internet using mobile data?
If you have issues accessing the internet when using mobile data traffic, please try the following:
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-device-cannot-connect-to-the-internet-using-mobile-data.html -
How can I check the IMEI number of my device?
You have several ways to check the IMEI information:
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-check-the-IMEI-number-of-my-device.html -
What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-device-auto-powers-off.html -
What should I do if the navigation buttons disappear from my screen?
There’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-the-navigation-buttons-disappear-from-my-screen.html -
How can I connect my phone to a PC or another device via a USB/OTG cable?
When your phone connects to a PC, a pop up window will appear to ask you which mode you want to use.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-connect-my-phone-to-a-PC-or-another-device-via-a-USBOTG-cable.html -
What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-screen-is-just-showing-a-completely-blackbluewhite-display.html -
How can I use a SIM card to make video calls?
To use your SIM card when making a video call, please check the requirements below:
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-use-a-SIM-card-to-make-video-calls.html -
What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen-> touch “Video quality”->select high quality(1080P>720P>480P).
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.html -
How can I know whether my device will work with my SIM carrier?
Please check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.html -
How to remove Google account from your device?
To remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT” to confirm.
/content/global/global/en/service-support-mobile/tcl-30-se/How-to-remove-Google-account-from-your-device.html -
What should I do if there is no sound or poor audio on my device?
If this issue occurs during a call:
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-there-is-no-sound-or-poor-audio-on-my-device.html -
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.html -
How can I use the split screen function?
Method1:
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-use-the-split-screen-function.html -
How do I back up my device data?
There are several ways to back up your data.
/content/global/global/en/service-support-mobile/tcl-30-se/How-do-I-back-up-my-device-data.html -
What should I do if the in-built applications of my device do not work?
a) Clear the cache of the app.
/content/global/global/en/service-support-mobile/tcl-30-se/What-should-I-do-if-the-in-built-applications-of-my-device-do-not-work.html -
How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
/content/global/global/en/service-support-mobile/tcl-30-se/How-can-I-change-the-language-of-the-device.html -
How can I set up my SD card?
Insert SD card->Into Drop down status bar->Click the “SD card” notification ->touch “Portable storage” ->touch “Done”. Then go to “Settings” -> “Storage” ->Select “SD CARD” in the selection box, and then you can browse the contents of SD card, such as downloads, music, pictures, etc.
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What should I do if my device cannot power on?
a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
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What should I do if my fingerprint unlock function works slowly or fails?
a) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
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How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
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What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
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How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
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How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
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What should I do if my device cannot send or receive messages?
a) Check your device memory availability as it might be full.
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How can I upgrade my device?
Before upgrading your device:
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What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
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What should I do if my device reboots by itself?
a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
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How can I silence the ringtone of an incoming call?
There are several ways to silence the ringer before answering a call.
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What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
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What should I do if my device cannot charge or charges slowly?
a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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What should I do if my device is always searching for a network or if no operator name is displayed?
If you are abroad
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How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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What should I do if my device network signal is weak/there is a low reception level?
a) Try to restart your phone.
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What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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What should I do if I cannot receive calls or miss calls constantly?
a) If this issue only occurs in certain places, move to a location with a strong signal and try again.
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Can my phone connect to several Bluetooth speakers at the same time?
Super Bluetooth function supports connection with up to 4 audio devices at the same time to create a richer listening experience.
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How can I play music?
Touch the “Music” app from home or under the main menu. You will find four libraries in which all songs are classified: Favorites, Songs, Artists and Albums. Choose the music you want to listen to and touch it to play.
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How can I perform a factory reset on my phone?
You can follow below steps to reset your phone in boot status. 1) Go to “Settings”. 2) Touch “System”
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How can I use split screen?
1) Touch the key at the bottom right corner of the screen, the recently used applications will then appear.
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How can I quickly adjust the volume of media, alarms and ringtones?
Press the volume down key and touch the Settings icon .
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How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information: Way 1: Check the IMEI information from the IMEI label which was stuck to the device body.
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Can I use my phone while charging?
We recommend that you do not use the phone for long periods of time while it is charging, as it will harm your battery.
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How do I set the screen lock?
In order to protect your personal information, you can adjust your phone’s lock settings by accessing the main menu and selecting: “Settings” -> “Security & location” -> “Screen lock” and then touching the type of lock you would like to use.
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How can I use Google Assistant?
Please press and hold the home button to enter Google Assistant.
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What is location API?
Location API is a fused location provider. The fused location provider is a location API in Google play services that intelligently combines different signals to provide the location information that your app needs. It manages the underlying location technologies, such as GPS and Wi-Fi, and provides a simple API that you can use to specify the required qualify of service.
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How do I change the wallpaper?
You can set the wallpaper by accessing the main menu and going to -> “Settings” -> “Wallpaper & theme” -> “Wallpaper”. Select a wallpaper source from “Static
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What should I do if the in-built applications of my device do not work?
Q1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
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How to set the Smart Key?
You can customize a variety of powerful Smart Key functions, making use of the phone more convenient.
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How can I set priority interruptions?
1) Touch the “Settings” icon from the Home screen or under the main menu. 2) Touch “Sound”. 3) Touch “Do Not Disturb preferences”.
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Where can I check recent call records?
Access the main menu, touch the “Phone” app and then touch to check recent call records. The call log tab will show recent calls. There are three different coloured arrow icons beside a call to indicate the call type.
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How can I delete messages?
Use the following steps to delete a message: 1) Touch to open the message. 2) Touch and hold the message that you want to delete for a few seconds.
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How can I switch to recently-used apps?
You can check recently used applications very easily. Just touch the Menu key in the bottom right corner of the screen and your recently used applications will appear.
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How can I set up my SD card?
Insert SD card -> Swipe down the notification bar -> Press “SET UP” -> Choose “Use as portable storage” and touch “NEXT” -> Touch “DONE”.
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Where can I check my photos?
You can check your photos by visiting the Gallery app. Photos can be sorted by Moments or Albums.
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What can I do when a warning “the phone stops charging” pops up?
The warning is a normal recommendation message and not harmful to the battery or phone. Your phone will start recharging after returning to its normal temperature. You can follow the actions below to make your phone return to its normal temperature:
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What can I do when my phone displays a pop up warning of “high temperature”?
The warning is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is a recommendation message and not harmful to the battery or phone even if the phone feels hot.
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How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
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How can I activate the accessibility menu?
Please go to “Settings” -> “Accessibility” -> “Accessibility Menu” -> activate “Use Accessibility Menu” -> “OK” -> the accessibility menu icon will appear on the navigation bar.
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How can I change the name of my Bluetooth device?
You can use the following steps to rename your Bluetooth device. 1) Touch “Settings”. 2) Touch “Network & connection”
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What kinds of inappropriate phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger. 2) Using damaged cables or chargers, or charging when moisture is present, which can cause fire, electric shock, injury, or damage your phone or other property.
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How can I add the number in a message to the contacts?
Use the following steps to add numbers in a message to your contacts: Open the message -> Touch the number in a message which you want to add to the
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Why does my face unlock function work slowly or fail?
1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail.
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How can I import contacts from my SIM card?
Follow the steps below to import contacts: 1) Touch the “Contacts” app to open the contact screen. 2) Touch in the top right corner of screen to reveal a menu.
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How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use. To transfer data between the device and computer, select “Transfer files” mode. To transfer data to camera specific software on your PC, or when MTP mode is not supported, select “Transfer photos (PTP)” mode.
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How can I back up my phone number and contacts to my Google account?
If you have a Google Account, any contacts associated with that account are automatically backed up by Google. This means all of your contacts are always available on the web and can be synced to any Android phone which is set up with the same account.
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How can I hold and answer another call?
1) If there is another call coming in, you will get a notification on the screen and a ringtone notification. 2) You can answer the new call directly, and at the same time the other call will be placed on hold.
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How can I change the ringtone of the alarm?
Note: If your product is turned off, the alarm clock will not ring. Use the following steps to change the ringtone of the alarm. 1) Touch and open the “Clock” app.
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How can I back up my data on the phone?
You can back up your data using the following steps. 1) Go “Settings”. 2) Touch “System”
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How can I set a quick response for calls?
You can edit the quick response text in the “Phone” app. Press the menu key in the top right corner of screen -> “Settings” ->“Quick responses”.
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How does my phone connect to a Wi-Fi network?
Wi-Fi is a wireless networking technology that can provide internet access at distances of up to 100 meters, depending on the Wi-Fi router and your surroundings.
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How do I use the picture-in-picture function?
After Android 8.0, Google emphasize the fluency in Multitask processing scene. Picture-in-picture mode brings you a more fluent operation experience.
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What is Google Play Protect?
Go to “Settings” -> “Security & location” -> “Google Play Protect”. Google has launched the Google Play Protect function, which can be regarded as a virus scanner for Android applications. So far, the Google Play Protect team has scanned more
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How can I use the Notification Dots feature?
After Android 8.0, Google has made improvements to Android's notification functions by adding a new Notification Dots feature. It’s a small loop point above an application icon which only appears when the app has unread notifications. When you press and
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How can I configure or unpair a Bluetooth device?
Some Bluetooth devices have multiple profiles. Profiles can include the ability to transmit your conversations, play music in stereo, or transfer files or other data. You can select which profiles you want to use with your phone. You can also change the name of the Bluetooth device.
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How can I take high pixel photos?
You can take high pixel photos by opening the “Camera” app -> “MORE” -> “HIGH PIXEL (48M/24M)” -> Touch the shutter to take photos.
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What is Google Lens?
Google Lens can automatically recognize and search within the content which appears within the lens. There are 3 ways to use the Google Lens function: Way 1: touch the “Camera” app -> touch the Google Lens icon
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How can I check the device’s model number, Android version and Kernel version?
You can check the information by accessing into main menu -> “Settings” -> “System”-> “About phone”.
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How can I take better photos/videos at night?
You can take photos/videos to record nighttime moments in the following ways: 1) Open “Camera” app -> “MORE” -> “SUPER NIGHT” -> Touch the shutter to take a photo.
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How can I change the permissions for my apps?
You can change the “App permissions” in “Settings” -> “Apps” -> “App permissions” -> Select a topic. Use the toggles to switch individual permissions on or off.
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Is my mobile phone system faster than the previous system/application startup program?
On Android 8.1 or above, the boot time of the Pixel device only needs half of the previous boot time. The start up speed of applications has also been improved.
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How can I hide the navigation bar, Back, Home and Recent keys?
There are two ways to hide the navigation bar: Way 1: Touch “Settings” -> “Display” -> “Navigation bar” -> “Buttons” -> “Button layout”. Choose the pattern in “Hide navigation
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How can I switch to mute mode during a call?
You can touch to mute your microphone.
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How can I stop the music which is playing?
You can stop any currently playing music by swiping down the notification bar and touching the icon.
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How can I change the language of the device?
Change language of your phone by accessing into main menu -> “Settings” -> “System”->
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How do I configure proxy settings for a Wi-Fi network?
Some network administrators require you to connect to internal or external network resources via a proxy server. By default, the Wi-Fi networks are not configured to connect via a proxy, but you can use the following steps to change that for each Wi-Fi network you’ve added.
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How can I answer or divert a call?
The incoming call screen will open when you receive a phone call. It shows caller ID and any additional information about the caller that you have saved in Contacts. If you receive a phone call:
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How can I set up my device when I turn it on for the first time?
The first time you turn on the phone, you will see a welcome screen. You can start to set up your phone by following the
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What is Adaptive brightness?
You can activate Adaptive brightness using the following methods: Go to “Settings” -> “Display” -> “Adaptive brightness”.
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How can I enhance the display effects of my phone?
You can enhance the display effect by accessing the main menu -> “Settings” -> “NXTVISION” -> Use the toggle switch to turn on “Multimedia Enhancement” -> Use the toggle switch to turn on “SDR to HDR”.
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How can I add an attachment to an MMS?
You can add attachments for an MMS as follows: 1) Open the “Messages” app.
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What is the Autofill function?
Go to “Settings” -> “System” -> “Languages & input”-> “Autofill service”. For the most commonly used applications on user devices, the Autofill service will help
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Why can’t I use the Three way calling / multi-conference call function? Why does it say “Unable to conference calls” when I use conference call function?
The Three way calling / multi-conference call function requires network/SIM card support. If your SIM card isn’t activated to provide these functions by your service provider, the device will show a “Unable to conference calls” message if you try to use it. Please contact your service provider to enable multi-conference call service for your SIM card.
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How can I turn on Bluetooth and pair with another Bluetooth device?
Bluetooth is a short-range wireless communications technology used to communicate between devices over a distance of about 8 meters.
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How can I set an MP3 as a ringtone
Use the following steps to set an MP3 as the phone ringtone after downloading it to your device: 1) Touch the “Settings” icon from the Home screen or under the main menu. 2) Touch “Sound”.
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How do I interact with the status bar?
An icon will appear on the top of the screen when you receive a notification. You may also hear a sound notification depending on your sound settings. From the notification bar, you can:
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Why does the music suddenly stop while I pull out the SD card?
Google play music doesn't support SD hot plug-in. If you are listening to a song stored on the SD card, it will stop after you pull out the SD card.
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How can I activate three way calling?
You can activate three way calling as follows: 1) Call the first person. 2) Touch “Add call”, then you can choose
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How can I listen to voicemail?
When you have a new voicemail message, it appears in the notification bar. Swipe down to access the status bar and touch the notification to access the message.
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How can I turn on USB debugging?
To turn on the USB debugging, use the following steps: 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”.
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How can I change the input method?
1) Touch the “Settings” icon from the Home screen. 2) Touch “System”.
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How can I connect to a mobile network?
It depends on your carrier and service plan; your phone may connect automatically to your carrier’s available data network, or you may need to insert a SIM card or configure details for a specific carrier.
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How can I forward a message to other contacts?
Use the following steps to forward messages: 1) Touch to open the message.
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How can I take a screenshot?
Users can easily share what's on their screens by taking screenshots. Hardware buttons let them snap a screenshot and store it locally
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What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
/content/global/global/en/service-support-mobile-old/tclplex/What-can-I-do-if-my-phone-asks-me-to-enter-Google-account-data-after-a-factory-reset-has-been-made.html -
How can I turn off system notifications such as battery notifications and screenshots?
Please go to “Settings” -> “Apps” -> “View all xx apps” -> touch the menu icon in the top right corner of the screen -> “Show system” -> “System UI” -> “App notifications” -> Uncheck Battery and Screenshots.
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How do I make my device turn on Wi-Fi automatically?
Go to “Settings” -> “Network & connection” -> “Wi-Fi” -> “Wi-Fi preferences” -> “Turn on Wi-Fi automatically” (Wi-Fi will automatically turn back on near high-quality saved networks, like your home network).
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How do I add new apps or widgets to the Home screen?
To add new applications on the Home screen, swipe your finger up from the bottom of the screen on the Home screen to see all applications. Long-press and drag an application to your desired screen.
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How do I use the Smart Text Selection function?
In the past, it took many steps to locate an address and navigate to it. First, you had to find the information, then highlight the text, copy it, open the map app, paste it in, and start to navigate to it. Android 8.0 saves you a lot of time
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How can I take photos with the camera?
Your Camera app is a combination of camera and camcorder. The screen acts as the viewfinder. 1) Touch the “Camera” icon from the Home screen or under the main menu.
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How can I change from ringtone to vibration?
Method 1: To activate vibration mode, press the Down/Up Volume key. -> Touch the ring icon in the pop-up window.
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How can I silence the ringtone of an incoming call?
There are 4 ways to silence the ringer before answering a call: Way 1: Press the Volume Down/Up or Power button on the side of your device. Way 2: Enable the Gesture function by going to the “Phone” app and pressing
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Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
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What should I do if my device system lags or freezes?
a) Try to restart your device.
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How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
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How can I create a video of what’s on the screen?
Swipe down to access the quick settings from any screen, and then click the “Screen recorder” icon to create your recording (slide to the left to view it on the second page).
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How can I perform a factory reset on my phone?
Warning: this action will erase all your personal information and downloaded apps.
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Why is there no 5G signal icon on my screen?
If there is no 5G indicator:
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What should I do if my device cannot connect to the internet using mobile data?
If you have issues accessing the internet when using mobile data traffic, please try the following:
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How can I check the IMEI number of my device?
There are several ways to check the IMEI information.
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What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
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How can I use a SIM card to make video calls?
To use your SIM card when making a video call, please check the requirements below:
/content/global/global/en/service-support-mobile/tcl-30-5g/How-can-I-use-a-SIM-card-to-make-video-calls.html -
What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high photo size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select “50MP (4:3) - HIGH PIXEL”->touch “Video quality”->select high quality(1080P>720P>480P) .
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How can I know whether my device will work with my SIM carrier?
Please check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
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What should I do if my device cannot charge or charges slowly?
a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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What should I do if the NFC (Near Field Communication) function doesn’t work?
a) Please check the support information on your device’s packaging to see whether it supports NFC functionality.
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What should I do if there is no sound or poor audio on my device?
If this issue occurs during a call:
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What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
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How can I use the split screen function?
Method1:
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How do I back up my device data?
There are several ways to back up your data.
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How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
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What should I do if my device cannot power on?
a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
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What should I do if my fingerprint unlock function works slowly or fails?
a) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
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How can I change the default ringtone and adjust the volume for incoming calls
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
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How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
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How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
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What should I do if my device cannot send or receive messages?
a) Check your device memory availability as it might be full
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How can I find apps quickly?
Swipe up to access the search interface from any home screen, and then input the name of the application.
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How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use. Or click “Settings”-> “Connections” -> click “USB connection” to select the mode.
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How can I upgrade my device?
Before upgrading your device:
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What to do with my used terminals
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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How can I use the Multi-screen Share function?
a) Make sure the “Multi-screen Share” tool is installed on the computer. You have two ways to install the tool.
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Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic ->click an app, check the choice-box to allow or deny individual permissions.
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What should I do if my device reboots by itself?
a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
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What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
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Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
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What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
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What should I do if my device is always searching for a network or if no operator name is displayed?
If you are abroad
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How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
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How can I create a video of what’s on the screen?
Android 11 introduces a new feature - built-in screen recording. This lets you use easily-accessible controls within the device to create a video of what’s happening on your screen, similar to take a screenshot. You can even record the sounds produced by your device, or use the mic to narrate what you’re doing.
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How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Alerting” and “Silent”.
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What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
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What should I do if my device cannot connect to the internet using mobile data?
If you have issues accessing the internet when using mobile data traffic, please try the following:
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How can I connect my device to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use.
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How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
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What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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How can I use a SIM card to make video calls?
To use your SIM card when making a video call, please check the requirements below:
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-use-a-SIM-card-to-make-video-calls.html -
What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select HIGH PIXEL->touch “Video quality”->select high quality(1080P>480P)
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-the-image-quality-of-a-camera-capture-or-video-capture-is-poor.html -
How can I know whether my device will work with my SIM carrier?
Please check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-know-whether-my-device-will-work-with-my-SIM-carrier.html -
How can I perform a factory reset on my device?
Warning: this action will erase all your personal information and downloaded apps.
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What should I do if there is no sound or poor audio on my device?
If this issue occurs during a call:
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What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my device & Q How can I upgrade my device).
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-my-screen-has-a-lines-or-spots-on-the-display-or-incomplete-display.html -
How can I use the split screen function?
Method1:
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How do I back up my device data?
There are several ways to back up your data.
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What should I do if the in-built applications of my device do not work?
a) Clear the cache of the app.
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How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
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How can I change the default ringtone and adjust the volume for incoming calls?
Your device uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-change-the-default-ringtone-and-adjust-the-volume-for-incoming-calls.html -
How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your device. You can control gestures, hardware buttons, navigation, and so on.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-activate-the-accessibility-menu.html -
How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-turn-on-USB-debugging.html -
What should I do if my device cannot send or receive messages?
a) Check your device memory availability as it might be full
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How can I upgrade my device?
Before upgrading your device:
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How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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What should I do if my device network signal is weak/there is a low reception level?
a) Try to restart your device.
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Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/Why-cant-I-connect-to-a-specific-Wi-Fi-router.html -
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/How-can-I-change-the-permissions-for-my-apps.html -
What should I do if I cannot receive calls or miss calls constantly?
a) If this issue only occurs in certain places, move to a location with a strong signal and try again.
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What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-tablets/tcl-tab-8-4g/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.html -
How can I silence the ringtone of an incoming call?
There’re several ways to silence the ringer before answering a call.
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What should I do if the navigation buttons disappear from my screen?
There’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
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What should I do if the Multi-screen Share connection fails?
a) Please check the support information on your device’s packaging to see whether it supports Multi-screen Share functionality.
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What should I do if my device is always searching for a network or if no operator name is displayed?
If you are abroad
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What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
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What should I do if the navigation buttons disappear from my screen?
There’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
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What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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How to remove Google account from your device?
To remove your google account, go to “Settings”->“Users & Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT” on the pop up windows.
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What should I do if the in-built applications of my device do not work?
a) Clear the cache of the inbuilt app.
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What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
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How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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What should I do if my device network signal is weak/there is a low reception level?
a) Try to restart your phone.
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What should I do if I cannot receive calls or miss calls constantly?
a) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-30-5g/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.html -
How can I silence the ringtone of an incoming call
There are several ways to silence the ringer before answering a call.
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How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Alerting/Prioritised” and “Silent”.
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Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
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How can I transfer data from the internal storage to the SD card?
Touch “Files” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch and hold the data which you want to move, and then touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-305i/image3.png"> icon at the right side of the data -> touch “Move to” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-305i/image4.png"> icon (SD card) -> select the folder where you want to put->touch “Move here”.
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What should I do if my device system lags or freezes?
a) Try to restart your device.
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What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
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What should I do if my device is always searching for a network or if no operator name is displayed?
If you are abroad
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-my-device-is-always-searching-for-a-network-or-if-no-operator-name-is-displayed.html -
How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
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How can I perform a factory reset on my phone?
Warning: this action will erase all your personal information and downloaded apps.
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How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Alerting” and “Silent”.
/content/global/global/en/service-support-mobile/tcl-305i/How-can-I-manage-app-notifications-quickly-and-easily.html -
What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
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What should I do if my device cannot connect to the internet using mobile data?
If you have issues accessing the internet when using mobile data traffic, please try the following:
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How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
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What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
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What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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How can I use a SIM card to make video calls?
To use your SIM card when making a video call, please check the requirements below:
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What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high photo size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select “13MP” ,touch “Video quality”->select “1080P”
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How can I know whether my device will work with my SIM carrier?
Please check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
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What should I do if my device cannot charge or charges slowly?
a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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How to remove Google account from your device?
To remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT”.
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What should I do if there is no sound or poor audio on my device?
If this issue occurs during a call:
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What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
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How do I back up my device data?
There are several ways to back up your data.
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What should I do if the in-built applications of my device do not work?
a) Clear the cache of the app.
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How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
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How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “XX SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
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What should I do if my device cannot power on?
a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
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What should I do if my fingerprint unlock function works slowly or fails?
a) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
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How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
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What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
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How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
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How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
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What should I do if my device cannot send or receive messages?
a) Check your device memory availability as it might be full
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How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use.
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How can I upgrade my device?
Before upgrading your device:
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How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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What should I do if my device network signal is weak/there is a low reception level?
a) Try to restart your phone.
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Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
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What should I do if I cannot receive calls or miss calls constantly?
a) If this issue only occurs in certain places, move to a location with a strong signal and try again.
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-I-cannot-receive-calls-or-miss-calls-constantly.html -
What should I do if my device reboots by itself?
a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
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What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
/content/global/global/en/service-support-mobile/tcl-305i/What-should-I-do-if-I-experience-a-slow-response-or-incorrect-action-when-touching-the-screen.html -
How can I silence the ringtone of an incoming call?
There’re several ways to silence the ringer before answering a call.
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What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
/content/global/global/en/service-support-mobile/tcl-305i/What-can-I-do-if-my-device-heats-up.html
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Czech
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Japanese
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English
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Spanish
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Norwegian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400nc/ELIT400NC_NO_UM_v1.0_20190916_Web.pdf -
Finnish
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Slovak
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Polish
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Croatian
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Ukrainian
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Danish
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Italian
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Estonian
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Portuguese
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Russian
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Brazilian Portuguese
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French
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German
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Swedish
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Hungarian
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Italian
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Finnish
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Ukrainian
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Japanese
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French
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Spanish
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Swedish
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Hungarian
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Estonian
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Slovak
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Danish
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Portuguese
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English
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Russian
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Czech
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Croatian
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Norwegian
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German
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro100bt/MTRO100BT_DE_UM_v1.0_20190521_Web.pdf -
Polish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro100bt/MTRO100BT_PL_UM_v1.0_20191209_Web.pdf -
Brazilian Portuguese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro100bt/MTRO100BT_PT-BR_UM_v1.0_20190604.pdf -
German
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Swedish
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Hungarian
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Danish
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Slovak
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Portuguese
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French
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Czech
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Russian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl100bt/SOCL100BT_RU_UM_v2.0_20190417_Web.pdf -
Croatian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl100bt/SOCL100BT_HR_UM_v2.0_20190417_Web.pdf -
Norwegian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl100bt/SOCL100BT_NO_UM_v2.0_20190417_Web.pdf -
Estonian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl100bt/SOCL100BT_ET_UM_v2.0_20190417_Web.pdf -
Polish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl100bt/SOCL100BT_PL_UM_v2.0_20190417_Web.pdf -
Finnish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl100bt/SOCL100BT_FI_UM_v2.0_20190417_Web.pdf -
Italian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl100bt/SOCL100BT_IT_UM_v2.0_20190417_Web.pdf -
Brazilian Portuguese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl100bt/SOCL100BT_PT-BR_UM_v1.0_20190604.pdf -
English
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl100bt/SOCL100BT_EN_UM_v3.0_20190909.pdf -
Japanese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl100bt/SOCL100BT_JP_UM_v1.0_20190604.pdf -
Ukrainian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl100bt/SOCL100BT_UK_UM_v2.0_20190417_Web.pdf -
Spanish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl100bt/SOCL100BT_ES_UM_v2.0_20190417_Web.pdf -
Croatian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_HR_UM_v1.0_20190521_Web.pdf -
Slovak
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_SK_UM_v1.0_20190521_Web.pdf -
Hungarian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_HU_UM_v1.0_20190521_Web.pdf -
Czech
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_CZ_UM_v1.0_20190521_Web.pdf -
Spanish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_ES_UM_v1.0_20190521_Web.pdf -
Portuguese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_PT_UM_v1.0_20190521_Web.pdf -
French
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_UM_French.pdf -
Brazilian Portuguese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_PT-BR_UM_v1.0_20190604.pdf -
Russian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_RU_UM_v1.0_20190521_Web.pdf -
German
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_DE_UM_v1.0_20190521_Web.pdf -
Norwegian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_NO_UM_v1.0_20190521_Web.pdf -
Estonian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_ET_UM_v1.0_20190521_Web.pdf -
Polish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_PL_UM_v1.0_20190521_Web.pdf -
Finnish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_FI_UM_v1.0_20190521_Web.pdf -
Italian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_IT_UM_v1.0_20190521_Web.pdf -
Swedish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_SE_UM_v1.0_20190521_Web.pdf -
Danish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_DK_UM_v1.0_20190521_Web.pdf -
Japanese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_JP_UM_v1.0_20190604.pdf -
Ukrainian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_UK_UM_v1.0_20190521_Web.pdf -
English
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/actv100bt/ACTV100BT_EN_UM_v2.0_20190912_Web.pdf -
Hungarian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_HU_UM_v1.0_20190521_Web.pdf -
Estonian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_ET_UM_v1.0_20190521_Web.pdf -
Slovak
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_SK_UM_v1.0_20190521_Web.pdf -
Italian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_IT_UM_v1.0_20190521_Web.pdf -
Finnish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_FI_UM_v1.0_20190521_Web.pdf -
English
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_EN_UM_v2.0_20190912_Web.pdf -
Russian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_RU_UM_v1.0_20190521_Web.pdf -
Croatian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_HR_UM_v1.0_20190521_Web.pdf -
Spanish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_ES_UM_v1.0_20190521_Web.pdf -
Swedish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_SE_UM_v1.0_20190521_Web.pdf -
German
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_DE_UM_v1.0_20190521_Web.pdf -
Brazilian Portuguese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_PT-BR_UM_v1.0_20190604.pdf -
Danish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_DK_UM_v1.0_20190521_Web.pdf -
Portuguese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_PT_UM_v1.0_20190521_Web.pdf -
Ukrainian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_UK_UM_v1.0_20190521_Web.pdf -
French
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_FR_UM_v2.0_20190911.pdf -
Japanese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_JP_UM_v1.0_20190604.pdf -
Czech
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_CZ_UM_v1.0_20190521_Web.pdf -
Polish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_PL_UM_v1.0_20190521_Web.pdf -
Norwegian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/mtro200bt/MTRO200BT_NO_UM_v1.0_20190521_Web.pdf -
Czech
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_CZ_UM_v1.0_20190916_Web.pdf -
Japanese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_JP_UM_v1.0_20190916_Web.pdf -
Ukrainian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_UK_UM_v1.0_20190916_Web.pdf -
English
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_EN_UM_v1.0_20190916_Web.pdf -
Norwegian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_NO_UM_v1.0_20190916_Web.pdf -
Finnish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_FI_UM_v1.0_20190916_Web.pdf -
Portuguese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_PT_UM_v1.0_20190916_Web.pdf -
Polish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_PL_UM_v1.0_20190916_Web.pdf -
Croatian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_HR_UM_v1.0_20190916_Web.pdf -
Slovak
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_SK_UM_v1.0_20190916_Web.pdf -
Danish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_DK_UM_v1.0_20190916_Web.pdf -
Hungarian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_HU_UM_v1.0_20190916_Web.pdf -
Estonian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_ET_UM_v1.0_20190916_Web.pdf -
Italian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_IT_UM_v1.0_20190916_Web.pdf -
Russian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_RU_UM_v1.0_20190916_Web.pdf -
Brazilian Portuguese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_PT-BR_UM_v1.0_20190916_Web.pdf -
Spanish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_ES_UM_v1.0_20190916_Web.pdf -
German
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_DE_UM_v1.0_20190916_Web.pdf -
Swedish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_SE_UM_v1.0_20190916_Web.pdf -
French
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit200nc/ELIT200NC_FR_UM_v1.0_20190916_Web.pdf -
Spanish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_ES_UM_v1.0_20190930_Web.pdf -
Japanese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_JP_UM_v1.0_20190930_Web.pdf -
Portuguese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_PT_UM_v1.0_20190930_Web.pdf -
French
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_FR_UM_v1.0_20190930_Web.pdf -
Norwegian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_NO_UM_v1.0_20190930_Web.pdf -
Finnish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_FI_UM_v1.0_20190930_Web.pdf -
Ukrainian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_UK_UM_v1.0_20190930_Web.pdf -
Czech
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_CZ_UM_v1.0_20190930_Web.pdf -
Croatian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_HR_UM_v1.0_20190930_Web.pdf -
English
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_EN_UM_v1.0_20190930_Web.pdf -
Danish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_DK_UM_v1.0_20190930_Web.pdf -
Polish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_PL_UM_v1.0_20190930_Web.pdf -
Estonian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_ET_UM_v1.0_20190930_Web.pdf -
Slovak
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_SK_UM_v1.0_20190930_Web.pdf -
Russian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_RU_UM_v1.0_20190930_Web.pdf -
Brazilian Portuguese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_PT-BR_UM_v1.0_20190930_Web.pdf -
Hungarian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_HU_UM_v1.0_20190930_Web.pdf -
German
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_DE_UM_v1.0_20190930_Web.pdf -
Swedish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_SE_UM_v1.0_20190930_Web.pdf -
Italian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/elit400bt/ELIT400BT_IT_UM_v1.0_20190930_Web.pdf -
German
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_DE_UM_v1.0_20190521_Web.pdf -
Russian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_RU_UM_v1.0_20190521_Web.pdf -
Hungarian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_HU_UM_v1.0_20190521_Web.pdf -
Danish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_DK_UM_v1.0_20190521_Web.pdf -
Swedish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_SE_UM_v1.0_20190521_Web.pdf -
Portuguese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_PT_UM_v1.0_20190521_Web.pdf -
French
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_FR_UM_v2.0_20190911.pdf -
Czech
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_CZ_UM_v1.0_20190521_Web.pdf -
Brazilian Portuguese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_PT-BR_UM_v1.0_20190604.pdf -
Croatian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_HR_UM_v1.0_20190521_Web.pdf -
Norwegian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_NO_UM_v1.0_20190521_Web.pdf -
Estonian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_ET_UM_v1.0_20190521_Web.pdf -
Polish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_PL_UM_v1.0_20190521_Web.pdf -
Finnish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_FI_UM_v1.0_20190521_Web.pdf -
Italian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_IT_UM_v1.0_20190521_Web.pdf -
Slovak
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_SK_UM_v1.0_20190521_Web.pdf -
English
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_EN_UM_v2.0_20190912_Web.pdf -
Japanese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_JP_UM_v1.0_20190604.pdf -
Ukrainian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_UK_UM_v1.0_20190521_Web.pdf -
Spanish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl300bt/SOCL300BT_ES_UM_v1.0_20190521_Web.pdf -
German
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_DE_UM_v1.0_20190521_Web.pdf -
Russian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_RU_UM_v1.0_20190521_Web.pdf -
Hungarian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_HU_UM_v1.0_20190521_Web.pdf -
Danish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_DK_UM_v1.0_20190521_Web.pdf -
Swedish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_SE_UM_v1.0_20190521_Web.pdf -
Portuguese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_PT_UM_v1.0_20190521_Web.pdf -
French
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_FR_UM_v2.0_20190911.pdf -
Czech
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_CZ_UM_v1.0_20190521_Web.pdf -
Brazilian Portuguese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_PT-BR_UM_v1.0_20190604.pdf -
Croatian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_HR_UM_v1.0_20190521_Web.pdf -
Norwegian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_NO_UM_v1.0_20190521_Web.pdf -
Estonian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_ET_UM_v1.0_20190521_Web.pdf -
Polish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_PL_UM_v1.0_20190521_Web.pdf -
Finnish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_FI_UM_v1.0_20190521_Web.pdf -
Italian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_IT_UM_v1.0_20190521_Web.pdf -
Slovak
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_SK_UM_v1.0_20190521_Web.pdf -
English
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_EN_UM_v2.0_20190912_Web.pdf -
Japanese
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_JP_UM_v1.0_20190604.pdf -
Ukrainian
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_UK_UM_v1.0_20190521_Web.pdf -
Spanish
/content/dam/tcl-dam/service-faq/tes-service/headphones/user-manuals/socl200bt/SOCL200BT_ES_UM_v1.0_20190521_Web.pdf -
Multi-languages
https://mss.tclcom.com/Routers+%26 -
Polish (HH130V1)
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat13-home-station/HUB130_HH130V1_UM_Polish.pdf -
English (HH130V1)
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat13-home-station/HUB130_HH130V1_UM_English.pdf -
Multi-languages (MS1G)
https://mss.tclcom.com/Routers+%26WiFi/MS1_MS1G_QG_3+pack.pdf -
English
/content/dam/tcl-html/TCTService/support/linkhub-odu120/ODU12DE_QG_English.pdf -
Polish (HH
/content/dam/tcl-html/TCTS -
English (HH
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat13-home-station/HUB130 -
French (HH42CV1)
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat4-home-station/LINKHUB%20LTE%20Cat4%20Home%20Station_HH42CV1_UM_French.pdf -
Portuguese (HH42CV2)
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat4-home-station/LINKHUB%20LTE%20Cat4%20Home%20Station_HH42CV2_UM_Portuguese.pdf -
Italian (HH42CV1)
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat4-home-station/LINKHUB%20LTE%20Cat4%20Home%20Station_HH42CV1_UM_Italian.pdf -
French (HH42CV2)
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat4-home-station/LINKHUB%20LTE%20Cat4%20Home%20Station_HH42CV2_UM_French.pdf -
English (HH42CV1)
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat4-home-station/LINKHUB%20LTE%20Cat4%20Home%20Station_HH42CV1_UM_English.pdf -
Italian (HH42CV2)
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat4-home-station/LINKHUB%20LTE%20Cat4%20Home%20Station_HH42CV2_UM_Italian.pdf -
Traditional Chinese (HH42CV1)
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat4-home-station/LINKHUB%20LTE%20Cat4%20Home_HH42CV1_UM_Traditional%20Chinese.pdf -
Spanish (HH42CV1)
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat4-home-station/LINKHUB%20LTE%20Cat4%20Home%20Station_HH42CV1_UM_Spanish.pdf -
Traditional Chinese (HH42CV2)
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat4-home-station/LINKHUB%20LTE%20Cat4%20Home_HH42CV2_UM_Traditional%20Chinese.pdf -
English (HH42CV2)
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat4-home-station/LINKHUB%20LTE%20Cat4%20Home%20Station_HH42CV2_UM_English.pdf -
Russian (HH42CV2)
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat4-home-station/LINKHUB%20LTE%20Cat4%20Home%20Station_HH42CV2_UM_Russian.pdf -
Portuguese (HH42CV1)
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat4-home-station/LINKHUB%20LTE%20Cat4%20Home%20Station_HH42CV1_UM_Portuguese.pdf -
Spanish (HH42CV2)
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat4-home-station/LINKHUB%20LTE%20Cat4%20Home%20Station_HH42CV2_UM_Spanish.pdf -
Russian (HH42CV1)
/content/dam/tcl-html/TCTService/support/linkhub-lte-cat4-home-station/LINKHUB%20LTE%20Cat4%20Home%20Station_HH42CV1_UM_Russian.pdf -
Danish (9080G)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9080G_UM_Danish.pdf -
Russian (9081X)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9081X_UM_Russian.pdf -
German (9080G)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9080G_UM_German.pdf -
Danish (9081X)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9081X_UM_Danish.pdf -
Russian (9080G)
https://mss.tclcom.com/TCL+TAB10S+4G/TCL+TAB+10S_9080G_UM_Russian.pdf -
Ukrainian (9080G)
https://mss.tclcom.com/TCL+TAB10S+4G/TCL+TAB+10S+4G_9080G_UM_Ukrainian.pdf -
Norwegian (9081X)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9081X_UM_Norwegian.pdf -
Finnish (9081X)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9081X_UM_Finnish.pdf -
Czech (9080G)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9080G_UM_Czech.pdf -
Polish (9080G)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9080G_UM_Polish.pdf -
French (9081X)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB10S_9081X_UM_French.pdf -
Latam Spanish (9081X)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9081X_UM_Latam+Spanish.pdf -
French (9080G)
https://mss.tclcom.com/TCL+TAB10S+4G/TCL+TAB10S+4G_9080G_UM_French.pdf -
Norwegian (9080G)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9080G_UM_Norwegian.pdf -
Finnish (9080G)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9080G_UM_Finnish.pdf -
German (9081X)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9081X_UM_German.pdf -
Swedish (9080G)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9080G_UM_Swedish.pdf -
English (9080G)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9080G_UM_English.pdf -
Ukrainian (9081X)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9081X_UM_Ukrainian.pdf -
Latam Spanish (9080G)
https://mss.tclcom.com/TCL+TAB10S+4G/TCL+TAB+10S+4G_9080G_UM_Latam+Spanish.pdf -
Swedish (9081X)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9081X_UM_Swedish.pdf -
English (9081X)
https://mss.tclcom.com/TCL+TAB10S/TCL+TAB+10S_9081X_UM_English.pdf -
French (9080G)
https://mss.tclcom.com/TCL+TAB10S+4G/TCL+TAB10S+4G_9080G_UM_French.pdf -
Latam Spanish (9080G)
https://mss.tclcom.com/TCL+TAB10S+4G/TCL+TAB+10S+4G_9080G_UM_Latam+Spanish.pdf -
English (9080G)
https://mss.tclcom.com/TCL+TAB10S+4G/TCL+TAB+10S+4G_9080G_UM_English.pdf -
Ukrainian (9080G)
https://mss.tclcom.com/TCL+TAB10S+4G/TCL+TAB+10S+4G_9080G_UM_Ukrainian.pdf -
Russian (9080G)
https://mss.tclcom.com/TCL+TAB10S+4G/TCL+TAB+10S_9080G_UM_Russian.pdf -
French (9080G)
/content/dam/tcl-html/TCTService/support/tab10s4g/TCL%20TAB%2010S%204G_9080G_PSI_French.pdf -
English (9296G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9296G_UM_English.pdf -
Swedish (9295G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9295G_UM_Swedish.pdf -
French (9296G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9296G_UM_French.pdf -
Russian (9295G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9295G_UM_Russian.pdf -
Swedish (9296G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9296G_UM_Swedish.pdf -
Spanish (9295G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9295G_UM_Spanish.pdf -
Finnish (9295G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9295G_UM_Finnish.pdf -
English (9295G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9295G_UM_English.pdf -
Spanish (9296G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9296G_UM_Spanish.pdf -
French (9295G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9295G_UM_French.pdf -
Norwegian (9295G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9295G_UM_Norwegian.pdf -
Danish (9296G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9296G_UM_Danish.pdf -
Norwegian (9296G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9296G_UM_Norwgian.pdf -
Dutch (9296G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9296G_UM_Dutch.pdf -
Finnish (9296G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9296G_UM_Finnish.pdf -
Russian (9296G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX+9296G_UM+Russian.pdf -
Italian (9296G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9295G_UM_Italian.pdf -
Danish (9295G)
https://mss.tclcom.com/TCL+10+TABMAX+4G/TCL+10+TABMAX_9295G_UM_Danish.pdf -
English (4187D)
https://mss.tclcom.com/TCL+205/TCL+205_4187D_UM_English.pdf -
Finnish (4187D)
https://mss.tclcom.com/TCL+205/TCL+205_4187D_UM_Finnish.pdf -
Swedish (4187D)
https://mss.tclcom.com/TCL+205/TCL+205_4187D_UM_Swedish.pdf -
Danish (4187D)
https://mss.tclcom.com/TCL+205/TCL+205_4187D_UM_Danish.pdf -
Norwegian (4187D)
https://mss.tclcom.com/TCL+205/TCL+205_4187D_UM_Norwegian.pdf -
Spanish (4187D)
https://mss.tclcom.com/TCL+205/TCL+205_4187D_UM_Spanish.pdf -
French (4187D)
https://mss.tclcom.com/TCL+205/TCL+205_4187D_UM_French.pdf -
Italian (4187D)
https://mss.tclcom.com/TCL+205/TCL+205_4187D_UM_Italian.pdf -
French (4187D)
/content/dam/tcl-html/TCTService/support/tcl-205/TCL%20205%204187D_PSI_French.pdf -
EN/FR/IT/NL/DE/ES/PT (4187D)
/content/dam/tcl-html/TCTService/support/tcl-205/TCL%20205%204187D_PSI_LCWE.pdf -
English (4187D)
/content/dam/tcl-html/TCTService/support/tcl-205/TCL%20205%204187D_PSI_English.pdf -
Swedish (4187D)
/content/dam/tcl-html/TCTService/support/tcl-205/TCL%20205%204187D_PSI_Swedish.pdf -
Finnish (4187D)
/content/dam/tcl-html/TCTService/support/tcl-205/TCL%20205%204187D_PSI_Finnish.pdf -
Danish (4187D)
/content/dam/tcl-html/TCTService/support/tcl-205/TCL%20205%204187D_PSI_Danish.pdf -
Norwegian (4187D)
/content/dam/tcl-html/TCTService/support/tcl-205/TCL%20205%204187D_PSI_Norwegian.pdf -
Bulgarian (T770H)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770H_UM_Bulgarian.pdf -
English for US (T770B)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770B_English+for+US_UM.pdf -
Portuguese (T770H)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770H_UM_Portuguese.pdf -
Czech (T770H)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770H_UM_Czech.pdf -
French for Canada (T770B)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770B_French+for+Canada_UM.pdf -
Spanish (T770H)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770H_UM_Spanish.pdf -
Hungarian (T770H)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770H_UM_Hungarian.pdf -
Arabic (T770H)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770H_UM_Arabic.pdf -
English for Canada (T770B)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770B_English+for+Canada_UM.pdf -
Italian (T770H)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770H_UM_Italian.pdf -
Turkish (T770H)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770H_UM_Turkish.pdf -
French (T770H)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770H_UM_French.pdf -
Slovak (T770H)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770H_UM_Slovak.pdf -
Greek (T770H)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770H_UM_Greek.pdf -
Romanian (T770H)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770H_UM_Romanian.pdf -
Japanese (T770B)
https://mss.tclcom.com/T1 Lite TCL 10L /TCL 10L_T770B_UM_Japanese.pdf -
English for APAC (T770H)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770H_English_UM_for+APAC.pdf -
Serbian (T770H)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770H_UM_Serbian.pdf -
Latam Spanish (T770B)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770B_Latam+Spanish_UM.pdf -
English for EU (T770H)
https://mss.tclcom.com/T1+Lite+TCL+10L+/TCL+10L_T770H_English+UM_for+EU.pdf -
Czech (T799H)
https://mss.tclcom.com/TCL 10 Pro/TCL 10 Pro_T799H_UM_Czech.pdf -
Bulgarian (T799H)
https://mss.tclcom.com/TCL 10 Pro/TCL 10 Pro_T799H_UM_Bulgarian.pdf -
Japanese (T799B)
https://mss.tclcom.com/TCL+10+Pro/TCL+10+Pro_T799B_UM_Japanese.pdf -
English for APAC (T799H)
https://mss.tclcom.com/TCL+10+Pro/TCL+10+Pro_T799H_English_UM_12M+for+APAC.pdf -
English for Canada (T799B)
https://mss.tclcom.com/TCL+10+Pro/TCL+10+Pro_T799B_UM_English_for_Canada.pdf -
Hungarian (T799H)
https://mss.tclcom.com/TCL+10+Pro/TCL+10+Pro_T799H_UM_Hungarian.pdf -
Arabic (T799H)
https://mss.tclcom.com/TCL+10+Pro/TCL+10+Pro_T799H_UM_Arabic.pdf -
French for Canada (T799B)
https://mss.tclcom.com/TCL+10+Pro/TCL+10+Pro_T799B_UM_French_for_Canada.pdf -
Italian (T799H)
https://mss.tclcom.com/TCL+10+Pro/TCL+10+Pro_T799H_UM_Italian.pdf -
Spanish (T799H)
https://mss.tclcom.com/TCL+10+Pro/TCL+10+Pro_T799H_UM_Spanish.pdf -
German (T799H)
https://mss.tclcom.com/TCL+10+Pro/TCL+10+Pro_T799H_UM_German.pdf -
Turkish (T799H)
https://mss.tclcom.com/TCL+10+Pro/TCL+10+Pro_T799H_UM_Turkish.pdf -
Greek (T799H)
https://mss.tclcom.com/TCL+10+Pro/TCL+10+Pro_T799H_UM_Greek.pdf -
Portuguese (T799H)
https://mss.tclcom.com/TCL+10+Pro/TCL+10+Pro_T799H_UM_Portuguese.pdf -
English for EU (T799H)
https://mss.tclcom.com/TCL+10+Pro/TCL+10+Pro_T799H_English_UM_24M+for+EU.pdf -
Serbian (T799H)
https://mss.tclcom.com/TCL 10 Pro/TCL 10 Pro_T799H_UM_Serbian.pdf -
French (T799H)
https://mss.tclcom.com/TCL+10+Pro/TCL+10+Pro_T799H_UM_French.pdf -
EU 11 Languages
/content/dam/tcl-html/TCTService/support/tcl-nxtwear-g/TCL%20NXTWEAR%20G_QG_for%20EU_11L.pdf -
English
/content/dam/tcl-html/TCTService/support/tcl-nxtwear-g/TCL%20NXTWEAR%20G_Glasses_QG_English.pdf -
Dutch (MT42X)
/content/dam/tcl-html/TCTService/support/tcl-movetime-family2/MOVETIME%20Family%20Watch%202_MT42X_UM_Dutch.pdf -
Slovak (MT42X)
/content/dam/tcl-html/TCTService/support/tcl-movetime-family2/MOVETIME%20Family%20Watch%202_MT42X_UM_Slovak.pdf -
English (MT42X)
/content/dam/tcl-html/TCTService/support/tcl-movetime-family2/MOVETIME%20Family%20Watch%202_MT42X_UM_English.pdf -
Serbian (MT42X)
/content/dam/tcl-html/TCTService/support/tcl-movetime-family2/MOVETIME%20Family%20Watch%202_MT42X_UM_Serbian.pdf -
Czech (MT42X)
/content/dam/tcl-html/TCTService/support/tcl-movetime-family2/MOVETIME%20Family%20Watch%202_MT42X_UM_Czech.pdf -
Spanish (MT42X)
/content/dam/tcl-html/TCTService/support/tcl-movetime-family2/MOVETIME%20Family%20Watch%202_MT42X_UM_Spanish.pdf -
Italian (MT42X)
/content/dam/tcl-html/TCTService/support/tcl-movetime-family2/MOVETIME%20Family%20Watch%202_MT42X_UM_Italian.pdf -
Portuguese (MT42X)
/content/dam/tcl-html/TCTService/support/tcl-movetime-family2/MOVETIME%20Family%20Watch%202_MT42X_UM_Portuguese.pdf -
Turkish (MT42X)
/content/dam/tcl-html/TCTService/support/tcl-movetime-family2/MOVETIME%20Family%20Watch%202_MT42X_UM_Turkish.pdf -
French (MT42X)
/content/dam/tcl-html/TCTService/support/tcl-movetime-family2/MOVETIME%20Family%20Watch%202_MT42X_UM_French.pdf -
German (MT42X)
/content/dam/tcl-html/TCTService/support/tcl-movetime-family2/MOVETIME%20Family%20Watch%202_MT42X_UM_German.pdf -
French (MT42X)
/content/dam/tcl-html/TCTService/support/tcl-movetime-family2/Watch%2042_MT42X_PSI_French.pdf -
Turkish (MT42X)
/content/dam/tcl-html/TCTService/support/tcl-movetime-family2/Watch%2042_MT42X_PSI_Turkish.pdf -
English (MT42X)
/content/dam/tcl-html/TCTService/support/tcl-movetime-family2/Watch%2042_MT42X_PSI_English.pdf -
Latam Spanish (T671E)
https://mss.tclcom.com/TCL+20+SE/TCL+20+SE_T671E_UM_Latam+spanish.pdf -
Portuguese (T671H)
https://mss.tclcom.com/TCL+20+SE/TCL+20+SE_T671H_UM_Portuguese.pdf -
Finnish (T671H)
https://mss.tclcom.com/TCL+20+SE/TCL+20+SE_T671H_UM_Finnish.pdf -
English (T671F)
https://mss.tclcom.com/TCL+20+SE/TCL+20+SE_T671F_UM_English.pdf