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FAQ
Please select the type of FAQ：
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How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
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How can I change the language of the device?
The first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
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How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
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How can I check the device’s model number, Android version, CPU information, RAM & Storage information, battery capacity?
You can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
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How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps”
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What is the Autofill function?
Go to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
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What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens. There’re 3 ways to use the Google Lens function
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How can I use App Actions & Slices?
App Actions is a simple and effective way to help users quickly get what they need using artificial intelligence and machine learning. This is a prediction entirely
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How can I activate the accessibility menu?
Go to “Settings” -> “Accessibility” -> “Accessibility Menu” ->touch the toggle to “On” position->touch
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How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Alerting” and “Silent”.
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What can I do if my app show “App paused” when I touch it?
In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
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What can I do if my phone screen become black item?
Your screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
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What can I do if my phone screen is yellowing?
Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain
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What can I do if the Google Assistant Button of my device does not work while phone screen is locked?
Google Assistant Button only work while phone screen is unlocked.
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How can I active gesture navigation (hide the navigation bar)?
Android has always featured navigation buttons, including a back button — but they’re now going away with Android 10 in favor of a new gesture-based navigation system.
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When I quickly touch on display three times the smartphone makes a zoom on display. How can I stop this feature?
Please go to “Settings”->”Accessibility”->”Magnification”, disable “Magnify with tripe-tap”
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How can I silence the ringtone of an incoming call?
There’re 4 ways to silence the ringer before answering a call
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How can I activate three way calling?
You can activate three way calling as follows: 1) Call the first person.
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What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again
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How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
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How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
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How can I use split screen?
You can swipe up with 3 fingers on the screen to active split mode.
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How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi in Android 10, which make it faster and more secure to connect to other devices
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Why can’t I connect to a specific Wi-Fi router?
The Android 10 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address
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What can I do if there is “Family Link” prompt in notification bar?
If you’re a parent, this new Android 10 feature is exactly for you. Family Link is a set of tools that parents can use to set daily screen time limits, device bedtime, time limits on specific apps, and more for their kids. They can also review the apps children install on their devices and see their usage.
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How many Bluetooth devices are supported at the same time?
In Android 10.0, you can pair with five Bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any Bluetooth speaker or other audio accessory that can handle the call.
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How can I active Live Caption on my device?
Android 10 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagr
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How can I back up my data on the device?
You can back up your data using the following steps. 1) Go “Settings
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How can I perform a factory reset on my phone?
You can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
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How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
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How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch the
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What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
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Why does my face unlock function work slowly or fail?
1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
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How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
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What should I do when I insert or remove a SIM card?
This phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
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What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
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Why couldn’t I use three ways calling / multi-conference call function? Why does it say “Failed to merge the call” when I use the conference call function?
The Three way calling / multi-conference call function requires network/SIM card support. If your SIM card isn’t activated to provide these functions by your service provider, the device will show an “Unable to merge calls” message if you try to use them. Please contact your service provider to enable multi-conference call service for your SIM car
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How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use
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What kinds of inappropriate phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
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How can I use the TalkBack feature?
TalkBack is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
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What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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What should I do if the in-built applications of my device do not work?
Q1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
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SPECIFICATIONS
Design
Dimensions: 164.9 x 74.7 x 8.39mm
Weight: 166g
Side keys: Power, volume, Google Assistant Button
2.5D front glass
Fingerprint-resistant coating
Matte & glossy back cover with dark blue holographic film
Matte & glossy back cover in silver gray
OS
TCL UI
Android™ 10
Processor
Chipset: MediaTek Helio P22
CPU: Octa-Core ARM Cortex-A53 (4 x A53 2.0Ghz + 4 x A53 1.5Ghz)
GPU: PowerVR GE8320
Display
6.52-inch HD+ V-notch LCD display
20:9 display (720 x 1600 pixels)
Screen-to-body ratio: 89%1
HD+ resolution
268PPI
Brightness: 450 nits (typical)
AI Triple-Camera
Resolution: 48MP + 5MP + 2MP
Lens: 6P + 4P + 3P lens
Auto focus
10X digital zoom
LED flash
Aperture: F1.8 + F2.2 + F2.4
Sensor size: 1/2" + 1/5"+ 1/5”
Pixel size: 0.8μm + 1.12μm + 1.75μm
Lens field of view: 79° + 115° + 83°
Video capture: 1080P @30FPS
Video playback: 1080P @30FPS
Features: Google Lens, HDR, High-Pixel Mode, in-recording snapshots, Light Trace Mode, Panorama Mode, Portrait Mode, Pro Mode, real-time bokeh, scene detection 2.0, Stop-Motion Video Mode, Super Wide-Angle Mode
Front camera
Resolution: 8MP/13MP2
Lens: 4P
Fixed focus
LCD Flash
Aperture: F2.0/F2.2
Sensor size: : 1/4” / 1/3.1’’
Pixel size: 1.12μm
Lens field of view: 80.6° / 79.8°
Video capture: 1080P@30FPS
Video playback: 1080P@30FPS
Features: Face Beautification (photos), Portrait Mode
Memory
4GB RAM + 128GB ROM
Supports micro SD card up to 128GB
User memory: 114GB
Battery & performance
Battery: 4000mAh
15W Quick Charging3
On-the-go reverse charging
Talk time: 40 hours (2G), 30 hours (3G), 26 hours (4G) typical use
Standby time: 720 hours (2G), 550 hours (3G), 400 hours (4G) typical use
Charging time: 2 hours 48 minutes
Audio
Audio formats: AAC, AAC+, enhanced AAC+, AMR, APE, AWB, FLAC, MP3, PCM playback, Vorbis
HD Voice
FM radio4
Dual-mic noise cancellation
3.5mm audio jack
Supported headsets: LRGM
Connectivity
4G data: Cat 4 (150Mbit/s downlink, 50Mbit/s uplink)
3G data: HSPA+ (42M bit/s downlink, 11Mbit/s uplink)
2G data: GPRS/EDGE
4G LTE Bands:
T766H : B1/3/5/7/8/20/28 (full)/38/40/41
T766U: B1/3/5/7/8/20/28 (full)/38/40/41
T766J: B1/2/3/4/5/7/8/12/13/17/28(full)/66
3G Bands:
T766H : B1/2/5/8
T766U: B1/2/5/8
T766J : B1/2/4/5/8
2G Quadband: 850/900/1800/1900
Wi-Fi: 802.11b/g/n, Wi-Fi Direct, Wi-Fi Display, VoLTE(Customized), VoWifi (Customized)
Bluetooth 5.0
NFC5
USB: USB Type-C 2.0
SIM card:
T766H/T766U: Dual SIM 4FF Nano SIM + 4FF Nano-SIM/TF Card
T766J:4FF Nano-SIM/TF Card
Sensors
A-GPS, Accelerometer, E-Compass, GPS, Galileo, light sensor, NFC5, proximity sensor
Authentication
Face Key, fingerprint sensor
Other features
Google Assistant, flashlight
Accessories
Charger (5V2A), headset6, PSI, Quick Guide, SIM card pin, TPU case, type-C cable
1. Screen-to-body ratio calculated with VA/TP method.
2. 8MP front camera for EU variant, 13MP for LATAM & MEA variant.
3. In-box charger supports only up to 10W charging.
4. FM radio availability varies by country and region.
5. NFC feature availability varies by country and region.
6. Headset allocation varies by country and region.
Google and Android are trademarks of Google LLC.
Actual product features and specifications (including but not limited to appearance, color and size), as well as actual display contents (including but not limited to backgrounds, interface and icons) may vary by country. Please consult the point of sale for further information.
The product pictures shown are for reference only. The images shown on the display screen are simulated and for demonstration purposes only. Please take actual products as standard.
