a) Check whether the NFC function is enabled. Go to “Settings”->“Connected device” ->“NFC”->touch the trigger to enable the NFC function.
b) Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the TCL website or APP “Support center”.