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DOWNLOADS
- Albanian (T775H)
- Arabic (T775H)
- Bulgarian (T775H)
- Croatian (T775H)
- Czech (T775H)
- Dutch (T775H)
- English for EU (T775H)
- French (T775H)
- German (T775H)
- Greek (T775H)
- Hungarian (T775H)
- Italian (T775H)
- Macedonian (T775H)
- Polish (T775H)
- Portuguese (T775H)
- Romania (T775H)
- Russian (T775H)
- Serbian (T775H)
- Slovak (T775H)
- Slovenian (T775H)
- Spanish (T775H)
- Turkish (T775H)
FAQ
Please select the type of FAQ：
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How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
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How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
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What can I do if my phone screen is yellowing?
a. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the color temperature of your display to reduce eye strain.
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How can I change the language of the device?
The first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
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How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
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How can I use float window / split screen?
Touch the menu to view the recently used applications Swipe to top left/ right corner to trigger float window/split screen.
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How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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Why does my face unlock function work slowly or fail?
1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
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What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens.
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Why there is no notifications while recording video?
Android 11 will have provisions to mute disruptive notifications when you are recording videos.
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When I touch on display the smartphone makes a zoom on display. How can I stop this feature?
Please go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification shortcut”
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How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
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How can I create a video of what's on the screen?
Android 11 brings a feature - built-in screen recording. This lets you use easily-accessible controls within the phone to create a video of what's on your screen, similar to screenshots. You can even record the sound of your phone, or use the mic to narrate what you're doing.
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How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
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What kinds of phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
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How can I use a SIM card to do video calls?
To use SIM card video call, you should check the requirements below: 1) Video call requires network/SIM card support, please contact your SIM operator to make sure you have the video call service.
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How many Bluetooth devices are supported at the same time?
In Android 11, you can pair with four bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any bluetooth speaker or other audio accessory that can handle the call.
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How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc.
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How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
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What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again
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How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
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What should I do if my device system lags or freezes?
a) Too many apps running in the background or if the system cache has not been cleared may cause your device's system to lag. Touch the Menu key in the bottom corner of screen to view recently used applications, touch “Clear all”. b) Uninstall unused apps from time to time to ensure that your device has sufficient storage space.
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How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi in Android 11, which make it faster and more secure to connect to other devices
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How can I back up my data on the device?
You can back up your data using the following steps. 1) Go “Settings
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How can I do if navigation buttons disappear on my screen?
There’s no gesture indicator on the screen under new gesture navigation mode, but you can switch back to the three-button navigation system of old if you want to.
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How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Alerting” and “Silent”.
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How can I change font size on display?
Please go to “Settings”->”Display”->”Font size”.
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What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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How can I format SD card in my device?
Go to “Settings” -> “Storage” -> “XXSD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->” FORMAT SD CARD”.
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What should I do when I insert or remove a SIM card?
This phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
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How can I silence the ringtone of an incoming call?
There’re several ways to silence the ringer before answering a call.
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How can I perform a factory reset on my phone?
You can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
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What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
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How can I use the Talkback feature?
TalkBack is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
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What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
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How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use
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Why can’t I connect to a specific Wi-Fi router?
The Android 11 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
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What should I do if the in-built applications of my device do not work?
Q1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
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