.png)
FAQ
Please select the type of FAQ：
-
How can I upgrade my device?
Before upgrading your device:
READ MORE
-
How can I check the IMEI number of my device?
There are several ways to check the IMEI information.
READ MORE
-
How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
READ MORE
-
How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
READ MORE
-
How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
READ MORE
-
How can I silence the ringtone of an incoming call
There are several ways to silence the ringer before answering a call.
READ MORE
-
How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
READ MORE
-
How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Alerting/Prioritised” and “Silent”.
READ MORE
-
How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic ->click an app, check the choice-box to allow or deny individual permissions.
READ MORE
-
How can I create a video of what’s on the screen?
Swipe down to access the quick settings from any screen, and then click the “Screen recorder” icon to create your recording (slide to the left to view it on the second page).
READ MORE
-
What to do with my used terminals
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
READ MORE
-
How do I back up my device data?
There are several ways to back up your data.
READ MORE
-
How can I perform a factory reset on my phone?
Warning: this action will erase all your personal information and downloaded apps.
READ MORE
-
Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
READ MORE
-
What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
READ MORE
-
What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high photo size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select “50MP (4:3) - HIGH PIXEL”->touch “Video quality”->select high quality(1080P>720P>480P) .
READ MORE
-
How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
READ MORE
-
How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use. Or click “Settings”-> “Connections” -> click “USB connection” to select the mode.
READ MORE
-
How can I use the Multi-screen Share function?
a) Make sure the “Multi-screen Share” tool is installed on the computer. You have two ways to install the tool.
READ MORE
-
How can I find apps quickly?
Swipe up to access the search interface from any home screen, and then input the name of the application.
READ MORE
-
What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
READ MORE
-
What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
READ MORE
-
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
READ MORE
-
How can I use the split screen function?
Method1:
READ MORE
-
What should I do if the navigation buttons disappear from my screen?
There’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
READ MORE
-
How can I know whether my device will work with my SIM carrier?
Please check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
READ MORE
-
What should I do if my device network signal is weak/there is a low reception level?
a) Try to restart your phone.
READ MORE
-
What should I do if the in-built applications of my device do not work?
a) Clear the cache of the inbuilt app.
READ MORE
-
What should I do if my device cannot connect to the internet using mobile data?
If you have issues accessing the internet when using mobile data traffic, please try the following:
READ MORE
-
Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
READ MORE
-
What should I do if my device is always searching for a network or if no operator name is displayed?
If you are abroad
READ MORE
-
Why is there no 5G signal icon on my screen?
If there is no 5G indicator:
READ MORE
-
What should I do if the NFC (Near Field Communication) function doesn’t work?
a) Please check the support information on your device’s packaging to see whether it supports NFC functionality.
READ MORE
-
What should I do if the Multi-screen Share connection fails?
a) Please check the support information on your device’s packaging to see whether it supports Multi-screen Share functionality.
READ MORE
-
What should I do if my device cannot send or receive messages?
a) Check your device memory availability as it might be full
READ MORE
-
What should I do if I cannot receive calls or miss calls constantly?
a) If this issue only occurs in certain places, move to a location with a strong signal and try again.
READ MORE
-
How can I use a SIM card to make video calls?
To use your SIM card when making a video call, please check the requirements below:
READ MORE
-
What should I do if there is no sound or poor audio on my device?
If this issue occurs during a call:
READ MORE
-
How can I change the default ringtone and adjust the volume for incoming calls
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
READ MORE
-
How to remove Google account from your device?
To remove your google account, go to “Settings”->“Users & Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT” on the pop up windows.
READ MORE
-
What should I do if my device reboots by itself?
a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
READ MORE
-
What should I do if my device system lags or freezes?
a) Try to restart your device.
READ MORE
-
What should I do if my device cannot charge or charges slowly?
a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
READ MORE
-
What should I do if my fingerprint unlock function works slowly or fails?
a) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
READ MORE
-
What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
READ MORE
-
What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
READ MORE
-
What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
READ MORE
-
What should I do if my device cannot power on?
a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
READ MORE
