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FAQ
Please select the type of FAQ：
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How can I change the language of the device?
The first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
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How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
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How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
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How can I check the device’s model number, Android version, CPU information, RAM & Storage information, battery capacity?
You can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
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How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps”
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What is the Autofill function?
Go to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
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What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens.
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How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
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How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Silent”
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What can I do if my app show “App paused” when I touch it?
In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
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What can I do if my phone screen become black item?
Your screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
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What can I do if my phone screen is yellowing?
a. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain.
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How can I active gesture navigation (hide the navigation bar)?
Android has always featured navigation buttons, including a back button — but they’re now going away with Android 10 in favor of a new gesture-based navigation system.
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When I quickly touch on display three times the smartphone makes a zoom on display. How can I stop this feature?
Please go to “Settings”->”Accessibility”->”Magnification”, disable “Magnify with tripe-tap”
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How can I change font size on display?
Please go to “Settings”->”Display”->”Font size”.
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How can I silence the ringtone of an incoming call?
There’re several ways to silence the ringer before answering a call.
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How can I activate three way calling?
You can activate three way calling as follows: 1) Call the first person.
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What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again
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How can I use a SIM card to do video calls?
To use SIM card video call, you should check the requirements below: 1) Video call requires network/SIM card support, please contact your SIM operator to make sure you have the video call service.
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How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
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How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
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Why there is no 5G signal icon on my screen?
If there is no 5G indicator: 1) Contact your SIM card operator to check whether 5G service availability
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How can I use split screen?
1) Touch and hold the menu key while using a specific application, the recently used applications will go into split screen.
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How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi in Android 10, which make it faster and more secure to connect to other devices
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Why can’t I connect to a specific Wi-Fi router?
The Android 10 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address
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How many Bluetooth devices are supported at the same time?
In Android 10.0, you can pair with five Bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any Bluetooth speaker or other audio accessory that can handle the call.
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How can I active Live Caption on my device?
Android 10 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagr
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How can I back up my data on the device?
You can back up your data using the following steps. 1) Go “Settings
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How can I perform a factory reset on my phone?
a) You can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System” 3) Touch “Reset”.
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How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
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How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> touch and hold to select which data such as downloads, files, pictures, etc.
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How can I format SD card in my device?
Go to “Settings” -> “Storage” -> “SD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->”ERASE & FORMAT.
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What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
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Why does my face unlock function work slowly or fail?
1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
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How can I turn on USB debugging?
For Android 11: To turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times.
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What should I do when I insert or remove a SIM card?
This phone support SIM card hot swap, you can insert or remove your SIM card while your device is power on.
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What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
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How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use
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What kinds of phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
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How can I use the Talkback feature?
TalkBack is a screen reader primarily for people with blindness and low vision. It allows interaction with the device using spoken feedback. In this mode, you need to quickly touch the button twice to choose the button.
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What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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How can I create a video of what's on the screen? (for Android 11)
Android 11 brings a feature - built-in screen recording. This lets you use easily-accessible controls within the phone to create a video of what's on your screen, similar to screenshots. You can even record the sound of your phone, or use the mic to narrate what you're doing.
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Why doesn't my device pair with a Bluetooth enabled device?
1) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth. 2) If the Bluetooth enabled device uses a battery, connect your device to a power source and then try again. If the battery power level is too low, your device may be unable to pair with another device.
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Why there is no notifications while recording video? (for Android 11)
Android 11 will have provisions to mute disruptive notifications when you are recording videos.
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What should I do if the in-built applications of my device do not work?
Q1.What should I do if the in-built applications of my device do not work? a) Clear the cache of the app.
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