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DOWNLOADS
- Albanian (T810H)
- Bulgaria (T810H)
- Croatia (T810H)
- Czech (T810H)
- Dutch (T810H)
- English for EU (T810H)
- French (T810H)
- German (T810H)
- Greek (T810H)
- Hungarian (T810H)
- Italian (T810H)
- Macedonian (T810H)
- Polish (T810H)
- Portuguese (T810H)
- Romanian (T810H)
- Serbian (T810H)
- Slovak (T810H)
- Slovenian (T810H)
- Spanish (T810H)
FAQ
Please select the type of FAQ：
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How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
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How can I upgrade my device?
Before upgrading your device:
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How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
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How can I check the IMEI number of my device?
There are several ways to check the IMEI information.
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How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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How can I create a video of what's on the screen?
Android 11 brings a feature - built-in screen recording. This lets you use easily-accessible controls within the phone to create a video of what's on your screen, similar to screenshots. You can even record the sound of your phone, or use the mic to narrate what you're doing.
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
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What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens. There’re several ways to use the Google Lens function.
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How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
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How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Alerting / Prioritised
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What can I do if my app show “App paused” when I touch it?
In “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
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What can I do if my phone screen is yellowing?
a. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the color temperature of your display to reduce eye strain.
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How can I do if navigation buttons disappear on my screen?
There’s no gesture indicator on the screen under new gesture navigation mode, but you can switch back to the three-button navigation system of old if you want to.
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When I touch on display the smartphone makes a zoom on display. How can I stop this feature?
Please go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification shortcut”
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How can I change font size on display?
Please go to “Settings”->”Display”->”Font size”.
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What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
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How can I use the split screen function?
Method1:
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What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist.
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How can I silence the ringtone of an incoming call?
There’re several ways to silence the ringer before answering a call.
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What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again.
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How can I use a SIM card to do video calls?
To use SIM card video call, you should check the requirements below:
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How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone.
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How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
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What should I do if there is no sound or poor audio on my device?
If this issue occurs during a call:
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Why there is no 5G signal icon on my screen?
If there is no 5G indicator:
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How can I use float window / split screen?
Touch the menu to view the recently used applications
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How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi, which make it faster and more secure to connect to other devices
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Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
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How can I know whether my device will work with my SIM carrier?
Please check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
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What should I do if my device network signal is weak/there is a low reception level?
a) Try to restart your phone.
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What should I do if the in-built applications of my device do not work?
a) Clear the cache of the inbuilt app.
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What should I do if my device cannot connect to the internet using mobile data?
If you have issues accessing the internet when using mobile data traffic, please try the following:
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What should I do if my device is always searching for a network or if no operator name is displayed?
If you are abroad
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Why is there no 5G signal icon on my screen?
If there is no 5G indicator:
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What should I do if the NFC (Near Field Communication) function doesn’t work?
a) Please check the support information on your device’s packaging to see whether it supports NFC functionality.
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What should I do if the Multi-screen Share connection fails? (for Android 12)
a) Please check the support information on your device’s packaging to see whether it supports Multi-screen Share functionality.
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How many Bluetooth devices are supported at the same time?
In Android, you can pair with four Bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any Bluetooth speaker or other audio accessory that can handle the call.
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Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
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