Please select the type of FAQ:
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
READ MOREBefore upgrading your device:
READ MOREWhen opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
READ MOREThere are several ways to check the IMEI information.
READ MOREYou can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
READ MOREAndroid 11 brings a feature - built-in screen recording. This lets you use easily-accessible controls within the phone to create a video of what's on your screen, similar to screenshots. You can even record the sound of your phone, or use the mic to narrate what you're doing.
READ MOREYou can change the “app permission” in “Settings” -> “Apps” -> “Permissions manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
READ MOREGoogle Lens can automatically recognize and search within the content which appears in the lens. There’re several ways to use the Google Lens function.
READ MOREThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
READ MOREWhen you touch and hold a notification on the status bar, two options will appear “Alerting / Prioritised
READ MOREIn “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
READ MOREa. Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the color temperature of your display to reduce eye strain.
READ MOREThere’s no gesture indicator on the screen under new gesture navigation mode, but you can switch back to the three-button navigation system of old if you want to.
READ MOREPlease go to “Settings”->”Accessibility”->”Magnification”, disable “Magnification shortcut”
READ MOREPlease go to “Settings”->”Display”->”Font size”.
READ MOREa) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
READ MOREa) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
READ MORETry to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
READ MOREMethod1:
READ MOREPlease note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist.
READ MOREThere’re several ways to silence the ringer before answering a call.
READ MORE1) If this issue only occurs in certain places, move to a location with a strong signal and try again.
READ MORETo use SIM card video call, you should check the requirements below:
READ MORE1) Install the SIM card with your contacts on it in your new phone.
READ MOREYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
READ MOREIf this issue occurs during a call:
READ MOREIf there is no 5G indicator:
READ MORETouch the menu to view the recently used applications
READ MOREThere have been some under-the-hood changes to Wi-Fi, which make it faster and more secure to connect to other devices
READ MOREAndroid security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
READ MOREPlease check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
READ MOREa) Try to restart your phone.
READ MOREa) Clear the cache of the inbuilt app.
READ MOREIf you have issues accessing the internet when using mobile data traffic, please try the following:
READ MOREIf you are abroad
READ MOREIf there is no 5G indicator:
READ MOREa) Please check the support information on your device’s packaging to see whether it supports NFC functionality.
READ MOREa) Please check the support information on your device’s packaging to see whether it supports Multi-screen Share functionality.
READ MOREIn Android, you can pair with four Bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any Bluetooth speaker or other audio accessory that can handle the call.
READ MOREa) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
READ MORE