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FAQ
Please select the type of FAQ：
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How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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How can I upgrade my device?
Before upgrading your device:
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How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your device. You can control gestures, hardware buttons, navigation, and so on.
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How can I check the Serial number of my device?
You have 2 ways to check the Serial number information:
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How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
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How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
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What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high device size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select HIGH PIXEL->touch “Video quality”->select high quality(4K>1080P>720P>480P)
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How can I create a video of what’s on the screen?
Android 11 introduces a new feature - built-in screen recording. This lets you use easily-accessible controls within the device to create a video of what’s happening on your screen, similar to take a screenshot. You can even record the sounds produced by your device, or use the mic to narrate what you’re doing.
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What should I do if the in-built applications of my device do not work?
a) Clear the cache of the app.
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What should I do if my device system lags or freezes?
a) Try to restart your device.
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What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
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How to remove Google account from your device?
To remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT”->touch “OK” to confirm.
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What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist
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What should I do if the navigation buttons disappear from my screen?
There’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
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How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch and hold the data which you want to move, and then touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-nxtpaper-10s/image3.png"> icon at the right side of the data -> touch “Move” -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-nxtpaper-10s/image4.png"> icon (SD card) -> touch the <img src="/content/dam/tcl-html/TCTService/support/tcl-nxtpaper-10s/image5.png"> icon at the bottom right corner.
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What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
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How can I perform a factory reset on my device?
Warning: this action will erase all your personal information and downloaded apps.
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What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
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How can I use the split screen function?
Method1:
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Why can’t I connect to a specific Wi-Fi router?
Android security tools function by limiting your apps’ access to your device’s serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
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What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
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What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
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Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
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What should I do if my device cannot charge or charges slowly?
a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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What should I do if my device reboots by itself?
a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
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How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”.
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How do I back up my device data?
There are several ways to back up your data.
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How can I connect my device to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use.
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How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “XX SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
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What to do with my used terminals?
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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What should I do if my device cannot power on?
a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
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What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my device & Q How can I upgrade my device).
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What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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