Please select the type of FAQ:
Before upgrading your device:
READ MOREThere are several ways to check the IMEI information.
READ MOREWhen opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
READ MOREYou can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
READ MOREThe Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
READ MOREThere are several ways to silence the ringer before answering a call.
READ MOREPlease go to “Settings”->“Display”->“Font size”.
READ MOREWhen you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”. For missing call and message notification, there options will appear “Priority”, “Prioritised” and “Silent”.
READ MOREYou can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
READ MORESwipe down to access the quick settings from any screen, swipe to left to next page and then click the “Screen recorder” icon to create your recording (slide to the left to view it on the second page).
READ MOREYour device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
READ MOREThere are several ways to back up your data.
READ MOREWarning: this action will erase all your personal information and downloaded apps.
READ MOREa) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
READ MOREa) Clear the cache of the ‘Camera’ app.
READ MOREa) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select “4:3 - HIGH PIXEL”->touch “Video quality”->select high quality(4K>1080P>720P) . As for the choice of Frame rate, 60fps is better than 30fps, but requires more storage.
READ MOREPress the power button twice from any screen to quickly open camera.
READ MORETo turn on the USB debugging, you can use the following steps.
READ MOREWhen your device connects to a PC, the device will ask you which mode you want to use.
READ MORESwipe up to access the search interface from any home screen, and then input the name of the application.
READ MOREAndroid 12 introduces a new feature – Edge Bar. Slide in from the buoy position to open the Edge Bar. The new edge bar supports more powerful functions like partial screenshots, float windows, etc. Click the plus button <img src="/content/dam/tcl-html/TCTService/support/tcl-30/image4.png"> to add the function or content you want.
READ MOREa) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
READ MOREa) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
READ MORETry to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
READ MOREMethod1:
READ MOREThere’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
READ MOREPlease note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist.
READ MORE