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DOWNLOADS
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FAQ
Please select the type of FAQ：
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How can I upgrade my device?
Before upgrading your device:
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How can I check the IMEI number of my device?
There are several ways to check the IMEI information.
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How can I change the language of the device?
When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
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How can I take a screenshot?
You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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How can I activate the accessibility menu?
The Accessibility Menu provides a large on-screen menu to control your phone. You can control gestures, hardware buttons, navigation, and so on.
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How can I silence the ringtone of an incoming call
There are several ways to silence the ringer before answering a call.
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How can I change font size on display?
Please go to “Settings”->“Display”->“Font size”.
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How can I manage app notifications quickly and easily?
When you touch and hold a notification on the status bar, two options will appear “Prioritised” and “Silent”. For missing call and message notification, there options will appear “Priority”, “Prioritised” and “Silent”.
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps” -> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.
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How can I create a video of what’s on the screen?
Swipe down to access the quick settings from any screen, swipe to left to next page and then click the “Screen recorder” icon to create your recording (slide to the left to view it on the second page).
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What to do with my used terminals
Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
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How do I back up my device data?
There are several ways to back up your data.
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How can I perform a factory reset on my phone?
Warning: this action will erase all your personal information and downloaded apps.
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Why doesn’t my device pair with a Bluetooth enabled device?
a) Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
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What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
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What should I do if the image quality of a camera capture or video capture is poor?
a) Try to set a high phone size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select “4:3 - HIGH PIXEL”->touch “Video quality”->select high quality(4K>1080P>720P) . As for the choice of Frame rate, 60fps is better than 30fps, but requires more storage.
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How can I launch camera quickly?
Press the power button twice from any screen to quickly open camera.
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How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps.
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How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use.
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How can I find apps quickly?
Swipe up to access the search interface from any home screen, and then input the name of the application.
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How do I use the Edge Bar feature?
Android 12 introduces a new feature – Edge Bar. Slide in from the buoy position to open the Edge Bar. The new edge bar supports more powerful functions like partial screenshots, float windows, etc. Click the plus button <img src="/content/dam/tcl-html/TCTService/support/tcl-30/image4.png"> to add the function or content you want.
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What should I do if I experience a slow response or incorrect action when touching the screen?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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What should I do if my screen is just showing a completely black/blue/white display?
a) Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
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What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
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How can I use the split screen function?
Method1:
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What should I do if the navigation buttons disappear from my screen?
There’s no gesture indicator on the screen when using the new gesture navigation mode. However you can switch back to the original three-button navigation system if you want to.
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What should I do if my display screen broken?
Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist.
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